Top 3 Front office manager hotel Jobs in Le Mars, Ia

Guest Experience Manager
South Sioux City Marriott Riverfront —Sioux City, IA
- Full-time
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
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Front Desk Agent
Stoney Creek Hospitality Corporation —Sioux City, IA
- $16 an hour
- Weekends as needed
- Sanitation
- Hotel
- High school diploma or GED
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11d

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Guest Service Representative
VISTA HOST INC —Columbus, OH
Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits.
From $14 an hour
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5d
Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
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1d

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Guest Experience Manager

South Sioux City Marriott Riverfront
Sioux City, IA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Branding consistency
Greeting customers
Customer satisfaction tracking
Mid-level
Brand representation
Brand storytelling
Leading team collaboration initiatives
Brand activation campaign events
Hotel and accommodations guest complaints handling
Customer satisfaction improvement
Cross-functional team management
Community events
Communication skills
Event on-site coordination
Cross-functional communication
Experience design

Full Job Description

Position Summary

The Experience Manager ensures that guests don’t just stay with us — they remember us.

This role is responsible for elevating the guest experience with a strong emphasis on arrivals, meetings & events, and high-impact moments.

The Experience Manager partners closely with Sales, Events, Food & Beverage, and Operations to bring intentional experiences to life that drive guest satisfaction, repeat business, and positive reputation.

Key Responsibilities

Guest & Event Experience

Serve as the on-property owner of the guest journey, from arrival through departure.
Elevate meeting, group, and event experiences through intentional welcome moments, amenities, and service touches.
Identify opportunities to surprise and delight guests in ways that align with brand standards and revenue goals.

Meetings & Group Support

Partner with Sales and Event Services to enhance pre-arrival planning and on-site execution for meetings and events.
Create scalable experience standards (welcome kits, signage moments, themed breaks, activations).

Brand Activation & Programming

Lead property-level experiential initiatives including seasonal activations, themed events, partnerships, and community-facing experiences.
Collaborate with Marketing and F&B on experiential promotions (ex: culinary moments, lobby activations, holiday programming).
Ensure experiences support Marriott brand intent while feeling authentic to the local market.

Service Recovery & Reputation

Support leadership in service recovery for escalated guest concerns with a focus on turning challenges into loyalty moments.
Monitor guest feedback trends (surveys, reviews) and translate insights into experience improvements.
Proactively identify friction points in the guest experience and propose solutions.

Cross-Department Collaboration

Work laterally with Front Office, Banquets, Housekeeping, F&B, and Engineering to align experience execution.
Partner with Sales & Marketing on storytelling, photos, and content opportunities tied to experiences.

Qualifications

Exceptional interpersonal and communication skills.
Highly organized with strong follow-through.
Creative mindset with the ability to execute ideas realistically.
Calm, professional presence in fast-paced or high-visibility environments.

Key Competencies

Guest-centric mindset
Cross-functional leadership (without direct authority)
Event execution excellence
Problem-solving & service recovery
Brand storytelling
Attention to detail

Benefits

Competitive Pay
Medical, Dental and Vision Insurance
PTO
Sick time
401(k) Retirement Savings Plan
Hotel Room Discounts
Ongoing Training and Career Development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#hc233875

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