Top 6 Hotel front desk Jobs in Lee, Ma

Front Desk Agent
Hilton Garden Inn Lenox Pittsfield —Pittsfield, MA
- $16 - $17 an hour
- Part-time
- Customer service
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Agent
BBL LENOX HOTEL GROUP LLC —Lenox, MA
- $16.00 - $17.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Health savings account
- Health insurance
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Front Desk Associate
Avaloch Inn —Lenox, MA
- From $20 an hour
- Full-time
- Hospitality
- Bar
- Customer service
Quick Apply
8d
Night Auditor for Guest Services
KRIPALU CENTER FOR YOGA & HEALTH INC —Stockbridge, MA
- $18.25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Disability insurance
Quick Apply
14d
PART TIME - Night Audit
BBL LENOX HOTEL GROUP LLC —Lenox, MA
- $17 - $19 an hour
- Part-time
- Ability to climb stairs
- Hotel
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
7d

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Front Desk Agent
BBL LENOX HOTEL GROUP LLC —Lenox, MA
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions…
$16.00 - $17.50 an hour
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Front Desk Associate
Avaloch Inn —Lenox, MA
You'll handle check-ins and check-outs, reservations, guest questions, and the day-to-day flow of the front desk. Help guests will luggage as necessary.
From $20 an hour
Quick Apply
8d

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Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
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Hotel Front Desk Clerk - Full Time
Springhill Suites by Marriott Columbus Easton Area —Columbus, OH
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Post guest charges, collect payments and follow all cash…
From $16.50 an hour
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Front Desk Agent

Hilton Garden Inn Lenox Pittsfield
Pittsfield, MA

Quick Apply

Job Details

Part-time | Full-time
$16 - $17 an hour
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Computer operation
Customer communication
Customer service
Writing skills
English
Math
Handling customer service requests
Front desk
Cross-functional collaboration
Hotel experience
Quality data entry
Customer data entry

Full Job Description

The Hilton Garden Inn, a leading Pittsfield area hotel, is looking for a front desk Agent to provide five-star service! Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area.

Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments.* Empathetically listen to guest inquiries and provide appropriate responses* Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)* Block rooms in the computer and follow through on designated requirements* Pre-register designated guests and prepare key packets* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)* Maintain confidentiality of all guests and hotel information* Employ attention to detail in order to ensure security of guest room access.* Maintain guest history files on all guests* Accommodate room changes expediently* Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction* Issue safe deposit boxes to guests and ensure security of key* Monitor, send and distribute guest faxes* Generate, print and distribute daily and weekly reports* Resolve discrepancies on the room status report with Housekeeping* Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and locations, room rates, special packages and promotions.

Job Requirements * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone* Ability to accurately and efficiently input information into computer systems* Ability to work cohesively with co-workers both within and outside of your department* Ability to compute accurate mathematical calculations* Ability to think clearly, quickly and make concise decisions* Ability to prioritize, organize and follow up* Ability to work well under pressure, dealing with many arrivals and departures within a short period of time*Previous customer service experience* Previous hotel front desk experience is strongly preferred* Previous cashiering experience is preferred* Fluency in a foreign language is preferred*

Please note the hotel is a 365 day 24/7 business. This position will evenings, weekends and holidays.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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hotel front desk jobs in lee, ma

Front Desk Agent

Front Desk Agent

Front Desk Associate

Night Auditor for Guest Services

PART TIME - Night Audit

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