Job Description:
The Patient Care Technician functions as a clinical support partner, assisting the patient care team by performing various tasks and procedures as instructed by a licensed professional. Additionally, the Patient Care Technician may assume the responsibilities of a Health Unit Coordinator.
As a Patient Service Representative (PSR) you will serve as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
This position will function as both a Patient Service Representative and a Patient Care Technician. Essential Functions for each are specified below.
The position will float between Intermountain Medical Center, Riverton Hospital, Alta View, and a couple other clinics in the area.
Job Specifics:
Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance.
Shift Details: Full-time day shift needed; four 10-hour shifts per week (commonly 8am-6:30pm with some variance), occasional weekend and holiday requirements
Department/Unit: Infusion
Additional Details: Shift differentials given for evenings, nights and weekends
Patient Care Tech (PCT):
Patient care technicians / Health Unit Coordinators at Intermountain Healthcare are committed to providing patient-centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are interested in contributing to our mission of helping people live the healthiest lives possible- come join our team.
See what it's like to be a PCT with Intermountain: https://youtu.be/hgO1dIKLYiY
PCT Essential Functions:
Prioritize and deliver basic patient care, including toileting, bathing, linen and clothing changes, fresh water and ice, ambulating, comfort measures, and other patient needs, while providing excellent customer service when responding to patient and family requests.
Reports and records patient care findings and data in a timely manner. Reports changes in the patient condition quickly and secures qualified assistance as needed.
May perform telemetry duties as required based on the unit, and function as a patient care attendant by monitoring patients, addressing patient care needs, and collaborating with other members of the patient care team as required.
Transport medications from the delivery system to the RN as required when working on a clinical unit.
Collaborate and consult with the RN and other members of the interdisciplinary team to ensure optimal patient care.
May assume the responsibilities of a health unit coordinator, including answering phones, transcribing physician orders, managing unit records, organizing, stocking, and maintaining unit supplies.
Implements plan of care as delegated.
Performs assigned duties within Scope of Practice. Performs specialized procedures with skill validation and according to regulatory standards.
Fosters a safe environment by complying with the safety policy and taking appropriate action in an emergency.
PCT Skills:
Patient Care
Nursing
Teamwork
Computer Literacy
Communication
Patient Care Delivery
Personal Hygiene
Safe Patient Handling
Vital Signs
Specimen Collection
Patient Service Rep (PSR)
PSR Essential Functions:
- Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
- Documents all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
- Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
- Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
- Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
- Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.
PSR Skills:
- Professional Etiquette
- Adaptability
- Computer Literacy
- Payment Handling
- Critical Thinking
- Confidentiality
- Collaboration
- Time Management
- Problem Solving
Minimum Qualifications
Current Nursing Assistant Certification (CNA) in the state of practice.
Basic Life Support Certification (BLS) for healthcare providers.
Excellent written and verbal communication skills.
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
- Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
- Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
- Position may require standing for long periods of time, lifting supplies
- May assist patients into/out of the clinic.
Location:
Alta View Clinic, Intermountain Health Intermountain Medical Center, Intermountain Health Riverton Hospital
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.40 - $23.92
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
