Top 21 Desk analyst Jobs in Lehi Ut

Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
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Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Revenue Operations Analyst
Opiniion —Lehi, UT
- Full-time
- Mid-level
- Contracts
- 1 year
- Paid parental leave
- Health savings account
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Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
- Health savings account
- Health insurance
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Accounting / Accountant - Client & Customer Support
Caselle —Provo, UT
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
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Customer Service - Accounts Receivable / Utility Billing Support
Caselle —Provo, UT
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
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Deal Desk Analyst, SmartSense (Lehi, UT - Hybrid)
Digi SmartSense LLC —Lehi, UT
- $63,000 - $99,000 a year
- Hybrid work
- Mid-level
- Administrative experience
- US work authorization
- Paid parental leave
- Health insurance
Quick Apply
IT Technical Support
GSP Marketing Technologies —Provo, UT
- Full-time
- Research
- Mid-level
- High school diploma or GED
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Deal Desk Analyst
Adobe —Lehi, UT
- $83,100 - $150,525 a year
- Full-time
- Mid-level
- Office
- Finance
Principal, Strategy and Operations
Adobe —Lehi, UT
- $130,800 - $262,025 a year
- Full-time
- Fair chance
- Senior level
- Leadership
12d
IT Analyst- Helpdesk
Summit Line Construction, Inc. —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
Business Desk Analyst
DigiCert —Lehi, UT
- $65,000 - $85,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
14d
Financial Analyst
Westland Construction Inc —Orem, UT
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Finance
Quick Apply
1d
Business Analyst, Product
Nearmap —Lehi, UT
- Full-time
- Remote
- Mid-level
- SQL
- 2 years
- Health insurance
- Parental leave
Quick Apply
Safety Risk Analyst
Breeze Airways —Cottonwood Heights, UT
- Full-time
- Writing skills
- Mid-level
- Office
- Health savings account
- Dental insurance
5d
Enterprise Solutions and Experience Manager
Wheeler Machinery Co —Salt Lake City, UT
- Part-time
- Oracle
- Office
- Bachelor's degree
Quick Apply
Senior Director, Revenue Operations
PRIME Corporate Services —Murray, UT
- $170,000 - $250,000 a year
- Marketing
- Office
- Finance
- Paid parental leave
- Paid holidays
Quick Apply
SME Merge Engineer
Oneida Technical Solutions —United States
- $90,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
1d

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Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face). Bachelor’s degree (U.S. or equivalent) in Information…

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desk analyst jobs near lehi ut

Service Desk Analyst

Black Diamond Equipment -
Salt Lake City, UT

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Job Details

Qualifications

Computer operation
Customer communication
Hardware maintenance
Windows
Printer (troubleshooting support)
Productivity software support
Desktop (troubleshooting support)
Desktop applications
macOS
Productivity software
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

The Service Desk Analyst serves as an entry-level service desk and operational support role within the IT department. This position is primarily responsible for handling support tickets, responding to user questions, and resolving common hardware, software, and access issues to maintain a reliable end-user experience. The role works closely with Infrastructure team members and Systems Administrators to escalate and coordinate more complex issues, while contributing to day-to-day support operations and maintaining accurate documentation. Project work is limited and typically consists of assisting with smaller tasks or operational initiatives as assigned.

Authorized and responsible to continuously improve upon and perform all duties according to BDEL Quality, Safety and Employee Policies and procedures:

Tier 1 Technical Support
Respond to service desk tickets, user questions, and support requests in a timely and professional manner.
Troubleshoot and resolve common hardware, software, printing, and account access issues within established support procedures.
Escalate issues beyond Tier 1 scope to Systems Administrators while maintaining ownership of communication and follow-up.
User Assistance and Customer Service
Provide friendly, clear support to end users through ticket communications, email, chat, scheduled calls, or in-person assistance.
Guide users through basic troubleshooting steps and answer common IT-related questions.
Support onboarding, workstation setup, and routine equipment requests as assigned.
Collaboration and Escalation
Work closely with Service Desk team members and Systems Administrators to resolve issues efficiently.
Communicate accurate details when escalating incidents, including symptoms, troubleshooting performed, and user impact.
Learn from escalated cases and apply feedback to improve future issue resolution.
Operational Support
Perform routine support tasks such as device setup, software installs, account assistance, and hardware replacements.
Maintain ticket queue discipline by updating statuses, documenting actions taken, and closing resolved requests accurately.
Follow IT policies, procedures, and security practices in all support activities.
Documentation and Continuous Learning
Document support interactions, resolutions, and recurring issues clearly and consistently.
Use internal documentation and knowledge base resources to research issues and improve service quality.
Participate in training and limited project-related tasks that support team operations and development.

Education

Required: Associate degree in Computer Science, Information Technology, or related education/experience.

Alternative: 1-3 years of experience in an IT service or customer support role can substitute for the education requirement.

Work Experience

0-2 years of experience supporting users in a Microsoft environment or similar multi-user office setting. Entry-level certifications or related internship experience are helpful. Demonstrated customer service skills, willingness to learn, and the ability to troubleshoot common hardware, software, and access issues are preferred.

Skills and general experience

Candidates should have strong customer service, communication, and documentation skills along with foundational technical ability. Skills needed include:

Computer literacy and proficiency with Microsoft Windows, Apple MacOS, Microsoft 365, and standard office applications
Basic troubleshooting for computer hardware, peripherals, printing, and user applications
Ability to learn new platforms, systems, and support procedures
Strong verbal and written communication with technical and non-technical users
Accurate ticket documentation and follow-up
Basic understanding of account access, password support, and common connectivity issue

General physical requirements: Light work

Visual acuity requirements: Computer work, close inspection

Motion and sensory requirements: Stooping, Reaching, Talking, Hearing, Carrying

Physical working conditions: Inside Environment

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.

Quick Apply

Refine Your Search

desk analyst jobs in lehi ut

Service Desk Analyst

Engineering-Draper-Analyst/Associate-Help Desk User Support

Revenue Operations Analyst

Payroll / Payroll Client Services/CSR

Accounting / Accountant - Client & Customer Support

Customer Service - Accounts Receivable / Utility Billing Support

Deal Desk Analyst, SmartSense (Lehi, UT - Hybrid)

IT Technical Support

Deal Desk Analyst

Principal, Strategy and Operations

IT Analyst- Helpdesk

Business Desk Analyst

Financial Analyst

Business Analyst, Product

Safety Risk Analyst

Enterprise Solutions and Experience Manager

Senior Director, Revenue Operations

SME Merge Engineer

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