Top 19 Product operations specialist Jobs in Lehi Ut

Customer Support Specialist (Remote)
Neumo Holdings LLC —West Jordan, UT
- Full-time
- Remote
- CPA
- Computer Science
- Mid-level
Quick Apply
13d
E-Commerce Content & Merchandising Specialist (Bucked Up)
DAS Labs, LLC —Lindon, UT
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Sr. Customer Support Specialist (Remote)
Neumo Holdings LLC —West Jordan, UT
- Full-time
- Remote
- Computer science
- Computer Science
- Research
Quick Apply
Sourcing and Quality Specialist / Project Manager - Manage projects in US and China
Canyonwall, LLC —Springville, UT
- Part-time
- Mid-level
- Office
- Team management
Quick Apply
AI Product Specialist
Atonom —Provo, UT
- $50,000 - $90,000 a year
- Full-time
- 5 years
- SQL
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
Concrete Protection Specialist
Carboline Global Inc. —United States
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Driver's License
- Health savings account
- Health insurance
Quick Apply

Discover related jobs

Based on your search for product operations specialist jobs.

Manager, Revenue Operations
Adobe —Lehi, UT
Monitors a subset of automated transactions through various tools and technology solutions. Adobe will consider qualified applicants with arrest or conviction…
$93,500 - $195,900 a year
Product Manager
Outcode Software —Draper, UT
Comfort managing both technical and non-technical discussions, bridging communication between engineering and business teams.
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Product Research Specialist
Owens Corning —Granville, OH
Bachelor’s degree in Market Research, Consumer Insights, Marketing, Psychology, Sociology, Human Factors, Economics, Statistics, Data Analytics, Engineering,…
13d
Specialist, Quality (Systems and Data)
The Scotts Miracle-Gro Company —Marysville, OH
The primary role of a Specialist in Quality is data and specification entry primarily into SAP to support quality as it relates to our product life cycle…
$59,700 - $70,200 a year

Show more jobs in cities nearby

I want to receive the latest job alert for product operations specialist in lehi ut

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product operations specialist jobs near lehi ut

Customer Specialist jobs in Des Moines, IA

Customer Success Manager jobs in Portland, OR

Cx Customer Experience jobs in Remote

Customer Specialist jobs in Livonia, MI

Customer Specialist jobs in Pompano Beach, FL

Customer Specialist jobs in East Point, GA

Protection Specialist jobs in Providence, RI

Protection Specialist jobs in Reno, NV

Protection Specialist jobs in Warren, MI

Child Protection Services jobs in Iowa

Protection Specialist jobs in Quincy, IL

School Behavior Specialist jobs in Charlotte, NC

Child Life Specialist jobs in Riverside, CA

Product Specialist jobs in Mountain View, CA

Associate Product Manager jobs in Philadelphia, PA

Peer Support Specialist jobs in Washington State

Product Specialist jobs in New York, NY

Product Specialist jobs in Jersey City, NJ

Product Specialist jobs in Glenside, PA

Senior Support Specialist jobs in Newberg, OR

Customer Support Specialist (Remote)

Neumo Holdings LLC
West Jordan, UT

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Windows
DHCP
Computer management
DNS
Productivity software
Antivirus software support
Antivirus software
Active Directory management

Full Job Description

Job Summary:
The Support Specialist will serve as the first point of contact for technical and customer service issues related to Neumo Cloud Records and Search products. This role focuses on providing support to citizens and businesses using the platform, including direct assistance with helping local citizens troubleshoot Neumo products. The Support Specialist works closely with other teams to resolve technical issues, provide guidance, and maintain a high standard of customer satisfaction. This position requires the ability to troubleshoot issues in a fast-paced environment, monitor and resolve support tickets, and assist customers in navigating our systems.

Duties and Responsibilities:

Act as the first point of contact for customer inquiries, providing technical assistance and troubleshooting support to citizens using the Neumo platform for tax filing and submission of documents.
Assist citizens with issues such as accessing the website, email delivery, technical problems with computers, and account information (frequency and setting requirements).
Guide customers through their online portal, helping them locate relevant information and tasks.
Work with internal teams, including engineering, QA, and product management, to provide the best possible support and ensure customer needs are met.
Maintain ongoing communication with customers to resolve issues and provide updates on the status of their inquiries.
Perform administrative tasks, including creating or updating system procedures in the online help system and drafting checklists, forms, and related documents.
Track recurring issues, log them for further review, and share insights with other teams to improve customer experience.
Monitor existing customer accounts for errors, data integrity, and anomalies, ensuring smooth operation of business accounts.
Contribute to the creation and maintenance of Help documentation to assist users with Neumo products and features.
Proactively manage multiple support tickets and inquiries while prioritizing tasks effectively.
Handle additional tasks as assigned, including contributing to broader team efforts and cross-functional collaboration.
Perform other duties as assigned.

Education and Experience:

1 year of experience directly supporting Neumo products, or at least 3 years of related support experience in a SaaS environment.
Bachelor's degree in Computer Science, Management Information Systems, Science, Engineering, or related field, or an equivalent combination of education and experience, or 4 years of professional experience and a relevant professional certification (e.g., CNE, MCSE, CPA) may substitute for a degree.
Hands-On Experience With the Following Products and Tools
- Anti-Virus Software
- Microsoft Active Directory (AD)
- Microsoft Domain Name Services (DNS)
- Microsoft Dynamic Host Configuration Protocol (DHCP)
- Microsoft Windows
- Network Printers
- Microsoft Office Suite
- Ticketing systems (e.g., Salesforce, Zendesk)
- General system administration tasks

Knowledge, Skills and Abilities:

Strong troubleshooting and problem-solving skills with the ability to research and develop solutions.
Excellent written and verbal communication skills for both customer-facing and internal communications.
Ability to work independently while following established policies and procedures.
Familiarity with Salesforce or other CRM tools is preferred.
Strong customer service orientation with the ability to manage multiple customer issues simultaneously.
Strong de-escalation skills when handling customer issues.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

product operations specialist jobs in lehi ut

Customer Support Specialist (Remote)

E-Commerce Content & Merchandising Specialist (Bucked Up)

Sr. Customer Support Specialist (Remote)

Sourcing and Quality Specialist / Project Manager - Manage projects in US and China

AI Product Specialist

Concrete Protection Specialist

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for product operations specialist in lehi ut

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected