Top 455 Member services representative Jobs in Lexington, Ky

Patient Services Representative
Saint Joseph Medical Group —Lexington, KY
- $16.06 - $22.69 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Analysis skills
4d
Full Time Member Services Representative - morning/day shift
Planet Fitness - Midwest Management Group —Lexington, KY
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
Quick Apply
Member Services Representative
Planet Fitness - Midwest Management Group —Lexington, KY
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
Quick Apply
Member Services Representative Part Time - all shifts
Planet Fitness - Midwest Management Group —Lexington, KY
- Part-time
- 18 years or older
- CPR Certification
- Computer literacy
Quick Apply
Member Services Representative
Crunch Fitness - Fitness Ventures LLC —Lexington, KY
- $11 an hour
- Part-time
- 18 years or older
- CPR Certification
- High school diploma or GED
- Employee discount
- Gym membership
Quick Apply
Pharmacist
Nutrishare —Lexington, KY
- $63 - $78 an hour
- Overtime
- Doctoral degree
- Basic math
- English
- Health savings account
- Health insurance
Quick Apply
10h
Licensed Account Manager
Longevity Health —Lexington, KY
- Full-time
- Clean driving record
- Skilled nursing facility
- Nursing home
Quick Apply
Restaurant Maintenance Specialist
Ampler Burgers —Lexington, KY
- $17 - $25 an hour
- Extended hours
- Background check
- 18 years or older
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sales Support Representative
INF Kentucky —Lexington, KY
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- In-person
- Ability to stand for extended periods
Quick Apply
9d
Physical Therapist Assistant
Alternate Solutions Health Network —Lexington, KY
- Full-time
- Current TB test
- Physical & Rehabilitation Medicine
- English
- Health insurance
- Dental insurance
Quick Apply
9d
RN Clinical Field Staff Liaison - Home Health
Alternate Solutions Health Network —Lexington, KY
- $35 an hour
- Full-time
- Nursing
- Microsoft Outlook
- RN License
Quick Apply
2d
Clinical Supervisor
Groups Recover Together, Inc. —Kentucky
- $81,500 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Addiction Medicine
Physical Therapist Assistant (PTA)
Alternate Solutions Health Network —Lexington, KY
- Full-time
- Current TB test
- Physical & Rehabilitation Medicine
- English
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative
VITALIZING BUSINESS SOLUTIONS INC —Winchester, KY
- $15 an hour
- Overtime
- Microsoft Excel
- HIPAA
- English
Quick Apply
2d
Registered Nurse Case Manager (RN)
Alternate Solutions Health Network —Lexington, KY
- Full-time
- Nursing
- RN License
- English
Quick Apply
2d
Registered Nurse Case Manager (RN)
Alternate Solutions Health Network —Lexington, KY
- Full-time
- Nursing
- RN License
- English
Quick Apply
2d
Retail Merchandising Field Specialist
Channel Partners —Lexington, KY
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
18h
Medical Support Assistant (Advanced)
US Veterans Health Administration —Lexington, KY
- $47,779 - $62,112 a year
- Online Application
- Background check
- Pass drug screening
- No experience needed
- Paid parental leave
- Paid holidays
Administrative Assistant
Delta Natural Gas Company, Inc. —Nicholasville, KY
- Full-time
- Office
- High school diploma or GED
- Typing
- Opportunities for advancement
Quick Apply
8d
STEPS Patient Engagement Rep Associate
University of Kentucky —Lexington, KY
- $20 an hour
- Full-time
- Background check
- Pass drug screening
- HIPAA
7d

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Patient Services Representative

Saint Joseph Medical Group -
Lexington, KY

Apply Now

Job Details

Full-time
$16.06 - $22.69 an hour
4 days ago

Qualifications

High school diploma or GED

Full Job Description

Job Summary and Responsibilities

Candidates must live in or around Lexington Kentucky.
While this position is remote, you may be required to attend training or meetings on site.

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

Patient Service

- - Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
- - As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
- - Update patients of the status of their referral or authorizations.
- - Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
- - Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
- - Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
- - Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
- - Sends out accurate and complete communication to physicians or other healthcare providers.

- - Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.

- - Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers.

- - Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.

- - Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has or can be found. Ability to clearly articulate a response to the patient using appropriate voice modulation.

- - Exceptional patient/customer service skills including effective and efficient problem solving and analytical skills.

Job Requirements

Required

High School Graduate General Education, upon hire or
High School GED General Studies, upon hire
None, upon hire

Preferred

Other 1 Year of Higher Education/College, upon hire

Where You'll Work

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-proﬁt, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Pay Range
$16.06 - $22.69 /hour

Apply Now

Refine Your Search

member services representative jobs in lexington, ky

Patient Services Representative

Full Time Member Services Representative - morning/day shift

Member Services Representative

Member Services Representative Part Time - all shifts

Member Services Representative

Pharmacist

Licensed Account Manager

Restaurant Maintenance Specialist

Sales Support Representative

Physical Therapist Assistant

RN Clinical Field Staff Liaison - Home Health

Clinical Supervisor

Physical Therapist Assistant (PTA)

Customer Service Representative

Registered Nurse Case Manager (RN)

Registered Nurse Case Manager (RN)

Retail Merchandising Field Specialist

Medical Support Assistant (Advanced)

Administrative Assistant

STEPS Patient Engagement Rep Associate

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