Top 7 Service desk manager Jobs in Lincoln Ne

Software Support Manager - Remote
Tabs3 —Lincoln, NE
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Application Analyst
Bryan Health —Lincoln, NE
- Full-time
- Background check
- Nursing
- Mid-level
12d
Epic Applications Analyst - Revenue Cycle IT Services
Bryan Health —Lincoln, NE
- Full-time
- Nursing
- Mid-level
- Analysis skills
IT Tech
Legends Global —Lincoln, NE
- Extended hours
- Mid-level
- Windows
- Microsoft Office
Manager, Salesforce Revenue Cloud
Akumin —Ashland, NE
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health savings account
- Paid holidays
Quick Apply
2h

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service desk manager jobs near lincoln ne

Software Support Manager - Remote

Tabs3 -
Lincoln, NE

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Job Details

Full-time

Benefits

Health savings account
Paid holidays
Dental insurance
Flexible spending account
Paid time off
Work from home
401(k) matching

Qualifications

Knowledge management
Managing technical support teams
Customer communication
Computer science
Confidential information handling
Customer relationship building
Bachelor's degree in information technology
Computer Science
Managing teams in a customer support role
Coaching
Customer satisfaction tracking
Metrics Reporting
Mid-level
Quality improvement leadership
Managing clients in a customer support role
Team development
Key Performance Indicators
Bachelor's degree
Decision making
Customer engagement
Customer support ticket management
Mentoring
Leading team collaboration initiatives
Customer service knowledge base
Management reporting
Customer success strategy
Business operations
Online help documentation
Bachelor's degree in computer science
Team motivation (leadership skill)

Full Job Description

ProfitSolv is a SaaS business services provider for the legal and accounting industry We are looking for a Software Support Representative to join our growing team!

As a Software Support Manager, you'll lead the daily operations of our software support team, driving performance and ensuring every client interaction reflects our commitment to excellence. You'll manage and develop a team of Software Support Representatives, coach them to deliver high-quality technical support, and use performance metrics to continuously raise the bar on service delivery.

What we provide:

Opportunity to Invest in Your Future. We offer a 401K match.
Paid Time Off. Enjoy paid time off and paid holidays.
Great Coverage. Take advantage of health, dental, and vision HSA and FSA policies.
A Great Team. Collaborate with smart, curious, hardworking individuals.
Performance Compensation. Be rewarded for your hard work with performance-based merits.
Casual Environment. Be comfortable in our casual dress environment.
Hybrid Work. Want to work from home occasionally? No problem!

As a Software Support Manager, you will:

Lead, mentor, and manage a team of support professionals, fostering a culture of excellence and continuous improvement.
Develop and implement support strategies, processes, and best practices to ensure exceptional customer experiences.
Collaborate with cross-functional teams to address complex technical issues and provide timely solutions to clients.
Monitor support ticket queues, ensuring timely response and resolution in line with service level agreements.
Analyze support trends and customer feedback to identify areas for improvement and drive proactive solutions.
Develop and maintain support metrics and KPIs, providing regular reports to executive leadership.
Oversee the creation and maintenance of a comprehensive knowledge base and self-help resources.
Champion customer-centric initiatives, advocating for client needs and preferences within the organization.
Other duties as assigned

This position follows established policies and procedures to keep confidential information secure.

A great fit for this position has:

Bachelor’s degree in information technology, computer science, or similar field preferred
Experience in software support or related field
Ability to build and motive a team consistently
Abilitly to foster positive working environment for team members
Proficiency with software support tools and ticket tracking systems
Strong verbal and written communication skills
Ability to manage multiple tasks simultaneously

Additional desirable qualifications:

Strong time management skills
Strong initiative and sound decision-making ability
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Ability to travel as needed

Our commitment to you:
At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.

Apply Now

Refine Your Search

service desk manager jobs in lincoln ne

Software Support Manager - Remote

Application Analyst

Epic Applications Analyst - Revenue Cycle IT Services

IT Tech

Manager, Salesforce Revenue Cloud

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