Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Position Summary:
The role of the Principal Trainer is to conduct training classes and provide instruction on various technical topics, including but not limited to the healthcare system EHR electronic health record . The Principal Trainer is a subject matter expert providing ongoing and just-in-time end user e-Health training for new and existing staff. The Principal Trainers participates in IS Projects to provide training support on new functionality. The Principal Trainers serve as a liaison between the application system analysts and business units to communication system changes and explain complex information to non-technical audiences. Epic certification is required.
Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
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Develops revises, delivers, and maintains training materials for e-Health applications, as it relates to current state, future state, upgrade and system changes
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Maintains competency with application enhancements as they relate to business process, current technology, software and hardware
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Prepares and maintains communication materials for end users related to e-Health system changes
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Evaluates the effectiveness of e-Health training which includes soliciting participant feedback and making program improvements to meet end user needs
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Participates in IS projects to provide assistance with workflow analysis, training development and delivery and end user support. This participation covers new to e-Health practices hospitals and application enhancements.
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Completes build of MST environments during specified rebuild times for application training. Continues maintenance of those environments between rebuilds.
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Acts as a liaison with the Clinical Informatics Liaisons and other operational education support groups to provide end user support
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Recruits and signs off on Credentialed Trainers CT from operational units to assist with training. Maintains regular contact with CTs as training content changes.
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The following duties are considered secondary to the primary duties listed above:
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Maintains any application certification
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Tests and validates changes enhancements prior to implementation by the system administrators application analysts
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Provides at the elbow support for enhancement, project or new hire onboarding
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Other duties as assigned.
Minimum Required Qualifications:
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Clinical - Dependent on the application module the position will be supporting, one of the following may be required:
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Current licensure as a Registered Professional Nurse, issued by the PA State Board of Nursing.
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Current licensure as a Licensed Practical Nurse, issued by a program for practical nursing accredited by the PA State Board of Nursing.
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Certification in Radiological Technology, issued by the American Registry of Radiology Technologists.
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Certification in Radiation Therapy Technology, issued by the American Registry of Radiologic Technology.
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Certification in another clinical or ancillary field.
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Non-Clinical
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Bachelor of Science degree in a related field Training and Development, Business, Computer Science, Nursing, Adult Education or area of specialty or approved combination of education and experience is required.
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Two 2 years of experience as an Epic Certified Principal Trainer.
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Two 2 years clinical, ancillary, revenue cycle operations experience in related field or information technology experience.
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Two 2 years of experience in providing end user support and training in a clinical care setting.
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Strong analytical skills.
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Strong communication skills, ability to work with all levels of management.
Preferred Qualifications:
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Five 5 years of experience in a clinical care or health care related setting.
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Three 3 years of experience in providing end user support.
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Two 2 years of experience in training delivery as an Associate Principal Trainer.
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Understanding of project management processes
#LI-LJ1
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
