Top 28 Customer service manager Jobs in Little Rock Ar

Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Supervisor, Account Management (Remote Eligible)
Southwest Power Pool —Little Rock, AR
- $97,580 - $126,795 a year
- Extended hours
- Hybrid work
- Marketing
- Mid-level
- Office
- Disability insurance
- Health insurance
Sr Manager, Client Experience
Vestcom —Little Rock, AR
- $109,000 - $146,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Team management
- Health insurance
- 401(k)
Quick Apply
Customer Relations Manager
Crain Automotive —Little Rock, AR
- Dealership
- Mid-level
- Continuous improvement
Quick Apply
Associate Client Manager
Gallagher —Little Rock, AR
- $49,000 - $73,500 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Experience Supervisor I - Mc Cain Shopg Cntr
JCPenney —North Little Rock, AR
- $19.00 - $23.75 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Service Manager
Cintas —Little Rock, AR
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
6d
Customer Care Manager - State Farm Agent Team Member
Matt Mccarty - State Farm Agent —Little Rock, AR
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Client Service Manager
Gallagher —Little Rock, AR
- $59,000 - $98,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Travel
14d
Back Line Collections Manager
defi AUTO LLC —Little Rock, AR
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Director of Call Center
Summit Utilities Inc —Little Rock, AR
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Presentation skills
- Health insurance
- Vision insurance
Quick Apply
Account Manager/Customer Service Representative
PLS —Little Rock, AR
- $20 - $25 an hour
- Full-time
- Background check
- Customer service
- Research
- Health insurance
- Dental insurance
Quick Apply
2d
Workforce Planning Manager
Simmons Bank —Little Rock, AR
- Full-time
- 5 years
- Finance
- Analysis skills
Quick Apply
Senior Client Manager
Gallagher Benefit Services —Little Rock, AR
- High school diploma or GED
- Supervising experience
- Bachelor's degree
6d
Customer Accounts Manager
Aaron's Sales & Leasing —Little Rock, AR
- DOT physical examination
- Pass drug screening
- Mid-level
Quick Apply
National Service Manager
Snap-on Inc —Conway, AR
- Full-time
- Bachelor's degree
- Computer skills
- Business Administration
13d
Customer Experience Lead - Full Time
Burlington —Conway, AR
- $13 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
8d
Retail Customer Service Lead
PetSmart —North Little Rock, AR
- $13.66 - $18.70 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Customer Experience Supervisor
Marshalls —Cabot, AR
- $14.00 - $14.50 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Customer Experience Manager
Five Below Inc —Jacksonville, AR
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
7d

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Escalation Manager - Customer Care Centers

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
High school diploma or GED
Team development
Stakeholder relationship building
Team building

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. The role ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards, including identification and reporting of suspicious activity. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.

Essential Job Functions:

Responsible for the Customer Care Escalation Queue, providing guidance and decision support to ensure responses align with established standards, with a focus on consistent decisioning, clear accountability, and disciplined follow-through.
Support improved escalation outcomes by coaching on-the-spot during live escalations and ensuring the escalation pathway is used appropriately.
Reinforce Customer Care standards for identifying and responding to unusual activity, including the requirement to submit an Unusual Incident Report (UIR) when appropriate.
Ensure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure.
Partners with stakeholders to continuously improve processes and refine procedures in response to evolving risk.
Prepares and delivers reporting on escalation activity, trends, and outcomes to support leadership visibility and decision-making.
Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements.
Responsible for hiring, developing, coaching, leading, and retaining top talent capable of high-level performance in their respective positions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Ability to utilize discretion and sound judgment in decision-making.
Strong decision-making ability in escalated customer interactions.
Ability to demonstrate excellent and customer service skills, balancing customer experience with risk controls.
Ability to communicate effectively both verbally and in writing with the ability to provide calm, clear, direction during live escalations.
Strong documentation discipline and ability to reinforce procedural adherence.
Ability to maintain confidentiality
Ability to demonstrate accuracy, thoroughness, and attention to detail.
Ability to demonstrate effective interpersonal skills to build collaborative work relationships and create a team environment

Basic Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business or relevant field preferred.
5+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
2+ years of work experience in contact center risk support, fraud servicing, or escalations required.
1+ year experience leading or influencing frontline teams through coaching, real-time guidance, and process reinforcement required.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

#HP

Position can also be also located in these locations: Alpharetta, Georgia

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

customer service manager jobs in little rock ar

Escalation Manager - Customer Care Centers

Supervisor, Account Management (Remote Eligible)

Sr Manager, Client Experience

Customer Relations Manager

Associate Client Manager

Customer Experience Supervisor I - Mc Cain Shopg Cntr

Service Manager

Customer Care Manager - State Farm Agent Team Member

Client Service Manager

Back Line Collections Manager

Director of Call Center

Account Manager/Customer Service Representative

Workforce Planning Manager

Senior Client Manager

Customer Accounts Manager

National Service Manager

Customer Experience Lead - Full Time

Retail Customer Service Lead

Customer Experience Supervisor

Customer Experience Manager

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