Top 7 Contact center manager Jobs in Livermore, Ca

Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
1d
Call Center Manager
Restoration Management Company —Livermore, CA
- $82,316.52 - $98,775.56 a year
- Weekends as needed
- Residential
- Bachelor's degree
- Travel
Quick Apply
11d
Product Management Director – Outbound Contact Center Solutions
Five9 —San Ramon, CA
- $135,000 - $398,200 a year
- Remote
- HIPAA
- Bachelor's degree
- Product management
Quick Apply
Call Center Manager(Salary: $60,000-$70,000)
TRIO Heating, Air & Plumbing —San Jose, CA
- $60,000 - $70,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Heating & Air Service Manager - Residential($110k-$180k)
Trio Heating and Air —San Jose, CA
- $90,000 - $180,000 a year
- Online Application
- Background check
- 5 years
- Office
- Profit sharing
- Fuel card
Quick Apply
HVAC Service Manager [Residential $110K-$180K]
TRIO Heating, Air & Plumbing —San Jose, CA
- $90,000 - $150,000 a year
- Online Application
- 5 years
- Office
- Residential
- Profit sharing
- Paid holidays
Quick Apply

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Call Center Manager
Restoration Management Company —Livermore, CA
This position is responsible for the delivery of quality service at the highest level; supports the organization in driving excellent customer service through…
$82,316.52 - $98,775.56 a year
Quick Apply
11d
Contact Center Manager
NVIDIA —Santa Clara, CA
Manage the triage and escalation of high severity customer calls and security related situations. Advanced degree or comparable experience in a related field.
$72,000 - $115,000 a year
1d

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Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
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Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
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This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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Contact Center Manager

NVIDIA -
Santa Clara, CA

Apply Now

Job Details

Full-time
$72,000 - $115,000 a year
1 day ago

Qualifications

Data analysis reporting
Managing teams in a customer support role
Team leadership
Metrics Reporting
Change management
Managing clients in a customer support role
Key Performance Indicators
Management reporting
Customer support
CRM system proficiency
Cross-functional communication
Team building

Full Job Description

We are seeking a Contact Center Manager whose leadership goes beyond managing calls. A leader who can transform everyday interactions into innovative chances. In this role, you'll serve as the link between individuals and results, contributing to the growth and maintenance of our culture. You'll guide agents to become assured problem-solvers and translate data into actionable insights!

Our global contact center represents NVIDIA's customer experience on a global scale. Your team manages various types of customer needs, from general questions and sensitive security matters to important partner concerns. You will lead a team handling inbound contacts worldwide, ensuring each interaction reflects NVIDIA's dedication to quality. The team also supports NVIDIA's business partners by providing training, updates on programs, and assistance with special resources and offers.

What you’ll be doing:

Lead, manage, and develop a high-performing contact center team, setting clear expectations, strengthening accountability, and building an inclusive, customer-first culture.
Handle daily duties and direct queue flow using phone, email, and chat to fulfill SLAs while guaranteeing quality and customer satisfaction.
Own contact center benchmarks such as customer relations management (CRM), average handling time (AHT), customer satisfaction (CSAT), quality assurance (QA), and lead initiatives that improve efficiency, quality, and customer outcomes.
Use reporting and trend analysis to identify gaps, recommend improvements, and reduce repeat contacts.
Partner with internal teams to streamline and strengthen end-to-end customer workflows.
Manage the triage and escalation of high severity customer calls and security related situations.
Handle partner concerns and complex customer issues with confident decision-making, coordinating across departments to drive timely resolution and phenomenal experiences.
Partner with IT to enhance call center software and tools to continuously improve support solutions.

What we need to see:

Bachelor's degree in Business Administration, Management, or equivalent experience.
4+ overall years of experience in a customer support environment, including at least 2+ years in a people management role.
A people-first leader who excels in a fast-paced environment and understands how to balance emotional intelligence with operational excellence.
Strong analytical abilities to assess performance metrics and develop actionable plans.
Strong ability to communicate clearly and work well with others to foster collaboration.
Ability to drive and handle change in a fast-paced environment.
Data-driven outlook with experience building reports, interpreting important metrics, and translating insights into improvements.
Skilled in contact center software and CRM platforms.

Ways to stand out from the crowd:

Advanced degree or comparable experience in a related field.
Experience working in the technology sector or with products based on artificial intelligence.
Proven success in driving significant improvements in customer happiness.
Familiarity with NVIDIA products and services.
Bilingual or multilingual abilities to support a diverse customer base.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 72,000 USD - 115,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 17, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Apply Now

Refine Your Search

contact center manager jobs in livermore, ca

Contact Center Manager

Call Center Manager

Product Management Director – Outbound Contact Center Solutions

Call Center Manager(Salary: $60,000-$70,000)

Heating & Air Service Manager - Residential($110k-$180k)

HVAC Service Manager [Residential $110K-$180K]

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