RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
Cape Royale is a deed-restricted lakefront community situated approximately five miles from Coldspring in San Jacinto County, Texas. Houston is approximately 65 miles south and is the 5th largest metropolitan center in the United States.
The Onsite General Manager serves as the Chief Operating Officer of the Home/Condo Owners Association. This position has ultimate responsibility for the day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.
Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
Directs the work of all department managers
Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget
Responsible for the timely preparation of monthly financial reports to the Board of Directors
Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
Monitors quality of association products and services to ensure maximum member and guest satisfaction
Secures and protects all the association assets
Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
Coordinates with Board of Directors on the development and implementation of all strategic plans
Issue and update vehicle access transponders and data entry in the Gate House for new owners, renters, and current owners with new vehicles
Point of contact for various association committees. Work closely with Committee Chairs on audits, purchases, work orders, contract signing, and saving files in appropriate locations, overseeing payment to vendors on time and with the Committee Chair's approval. Committee Chair organizational charts, update charters annually, and code of conduct
Create community alerts and communications
Assist with special projects as directed by the board
Create job requisitions for all open positions; supervise, train, and develop onsite staff, including seasonal pool attendants; draft and revise annual pool membership forms; approve time off and hourly punch change requests; conduct monthly one-on-one meetings with office staff and annual performance management reviews; onboard all new employees; and conduct discipline write-ups and documentation per company policies. Ensure office coverage when employees are on vacation. Monitor PTO and maintain staff vacation calendar. Meet daily with maintenance to review work priorities and adjust where needed
Weekly board email updates
Board Meeting Preparation: Send a call for committee reports by the 3rd of each month and a follow-up one week before the deadline. Note committees requesting time before the board to be added to the new business section of the agenda. Zoom meeting scheduling, assembling owner and board packets, including agenda, minutes, committee reports, proposals for consideration and approval, and new policies if applicable. Send owner questions to the Board president before the meeting, and schedule meeting announcement to owners one week before meeting. Print and prepare Board packets for pickup on Wednesday before the meeting
Board Meeting follow-up: Draft meeting minutes within a week of the meeting for the Secretary to review, upload approved minutes to relevant web locations, and create a list of action items to be completed before the next board meeting. Notify contractors of bid approval, file approved policies with the county, and update owners on the outcome of their requests presented at the Executive Session
Executive session meeting set up
Annual Meeting preparation. Note: annual meeting is on a Saturday
Association secondary website Webmaster: Review and approve or decline membership requests and update the calendar, events, policies, newsletters, minutes, office hours, and staff contact information
Minimum of three - five (3-5) years Homeowner Association (HOA) Management experience required
Notary preferred
Bachelor’s degree preferred. Associates degree or relevant experience required
Previous onsite management experience strongly preferred
CMCA certification preferred
Strong interpersonal, supervisory and customer service skills
Able to set priorities, plan, organize, and delegate effectively
Strong written and verbal communication skills. Must have command of the English language both written and verbal.
Excellent phone etiquette
Ability to work effectively under time constraints and deadlines
Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.
