Overnight Track & Trace Coordinator
Department: Operations
Shift: Overnight / Midnight Shift
Employment Type: Full-Time
Experience Level: Entry-Level
Position Summary
The Overnight Track & Trace Coordinator is responsible for monitoring and supporting active freight shipments throughout the overnight hours. This position serves as the primary point of contact for loads in transit when the daytime operations team is unavailable.
The primary focus of this role is to maintain visibility of all active shipments, communicate with drivers and carriers, identify potential service issues, and take appropriate action to keep freight moving. When problems arise, the Overnight Track & Trace Coordinator will work to develop solutions while keeping customers and internal team members informed.
This is an entry-level logistics position with an opportunity to gain hands-on experience in transportation operations, carrier management, customer service, and problem resolution.
Essential Duties & Responsibilities
- Monitor and track active shipments throughout the overnight shift.
- Contact drivers and carriers to confirm pickup, in-transit status, location, ETA, and delivery.
- Ensure shipment statuses and relevant notes are accurately updated within the company's Transportation Management System (TMS).
- Identify potential late pickups, late deliveries, service failures, or other transportation issues before they become critical.
- Communicate delays, service issues, and updated ETAs to customers and appropriate internal personnel.
- Work directly with carriers and drivers to resolve issues that arise while freight is in transit.
- Coordinate repowers or replacement equipment when a driver or carrier is unable to complete a shipment.
- Assist in developing solutions for late-running shipments to minimize service failures and customer impact.
- Respond to equipment breakdowns, driver issues, missed appointments, weather delays, and other unexpected transportation disruptions.
- Escalate significant service issues to appropriate management when necessary.
- Maintain clear and detailed documentation of overnight activity so the daytime operations team has an accurate understanding of each shipment's status.
- Provide a thorough handoff of unresolved issues, critical shipments, and important updates to the daytime operations team.
- Maintain professional communication with customers, carriers, drivers, and internal employees.
- Perform other transportation and operational support duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous logistics, transportation, dispatch, or customer service experience is preferred but not required.
- Basic computer skills and ability to learn transportation management and tracking systems.
- Strong written and verbal communication skills.
- Ability to remain organized while monitoring multiple shipments simultaneously.
- Strong attention to detail and follow-through.
- Ability to identify problems and make sound decisions in a time-sensitive environment.
- Comfortable communicating by phone, email, and electronic messaging with drivers, carriers, customers, and coworkers.
- Ability to work independently with limited overnight supervision.
- Dependable attendance and ability to consistently work an overnight schedule.
Skills & Characteristics
The ideal candidate is dependable, organized, and comfortable working in a fast-paced environment where priorities can change quickly. This position requires someone who is willing to take ownership of problems rather than simply documenting them.
Successful candidates should be able to:
- Recognize when a shipment is at risk.
- Gather the necessary information quickly.
- Communicate clearly with all involved parties.
- Develop practical solutions to transportation problems.
- Know when an issue can be resolved independently and when it needs to be escalated.
- Maintain composure and professionalism when dealing with service failures or difficult situations.
Performance Expectations
Success in this position will primarily be measured by:
- Accurate and timely tracking of active shipments.
- Proactive identification of potential service failures.
- Timely communication of delays and transportation issues.
- Effective resolution and escalation of overnight problems.
- Accurate documentation within the TMS.
- Quality of communication with customers and carriers.
- Thorough handoff of outstanding issues to the daytime operations team.
Schedule
This position works an overnight/midnight schedule and is responsible for maintaining operational coverage during hours when the primary daytime operations staff is unavailable. Weekend and holiday availability may be required based on business needs.
Career Development
This position provides an opportunity to develop a working knowledge of freight transportation, carrier operations, customer service, dispatch, and transportation management systems. Successful employees may have opportunities to advance into positions such as Logistics Coordinator, Account Manager, Carrier Representative, Dispatcher, or other transportation operations roles.
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Romulus, MI 48174 (Required)
Work Location: In person
