JOB SUMMARY:
The purpose of the Fire Sprinkler Operations Manager position is to keep abreast of technology developments in their field, assisting with customer relations, product line enhancements and product service. Additionally, the Sprinkler Service Operations Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the field service activities along with key administrative duties. The Sprinkler Service Operations Manager is also responsible for adhering to SFS’s quality program.
ESSENTIAL JOB DUTIES:
- Manage the service field personnel as needed to build first class service team. Review all field employees at least annually. In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service Manager.
- Review employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.
- Price repair, inspection, service, and all day work projects in accordance with SFS’s tiered pricing structure.
- Ensure that service personnel respond to service calls and that sound processes are in place to respond to emergency calls 24 x 7 x 365.
- Ensure that all field employees understand SFS’s safety policies. Ensure that safety toolbox talks are occurring at regular intervals and that, in conjunction with the Safety Manager that required safety training is completed.
- Schedule all field activities, using appropriate manpower planning tools. Assists when problems are encountered.
- Purchase or rent all equipment needed for each job and specific need.
- Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the Service Manager. Ensure that each quarter, every foreman completes a tool inventory checklist and reports any lost or stolen tools.
- Visit job sites regularly and track margin on closed work; communicating between customer and field teams.
- Ensure that trucks are serviced regularly and a log turned in on a monthly basis. Service tickets are required to keep up with why and how trucks are being serviced. Vehicle mileage should be compared to service records.
- Vehicle repairs are not to be made without your consent. All major repairs over $100.00 need to have a written estimate first and approved before any work is done.
- Other duties may be assigned.
QUALIFICATIONS:
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
- High School, GED, or equivalent experience, required.
Experience, Knowledge, Skill Requirements:
- Minimum of 5 years of service related field experience, required.
- Ability to motivate field teams to meet and exceed project schedules.
- Possess strong leadership and communication skills.
Communication Skills:
- Must have the ability to effectively read, write and communicate in English with employees and customers.
Systems and Software Skills:
- Familiarity with analytical using business intelligence systems, Sage 300 CRE, or similar.
Other Qualifications:
- Valid driver’s license with acceptable driving record required.
- Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
- Must be able to travel 90% of the time.
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift <50lbs, reach above and below shoulders, stand and walk for extended periods of time. Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights.
Work Environment:
Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
#LI-BH2
Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be theEmployer of Choicefor highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with anindustry leadingand affordable benefits package for eligible employees. Our benefits package includes:
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
Our Core Values
PIPE
- We arePASSIONATEabout life safety
- We haveINTEGRITY(Do the right thing)
- We work inPARTNERSHIPwith our customers and community
- We constantly strive forOPERATIONAL EXCELLENCE(Do things right)
Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
