Top 11 Assurance managers Jobs in Lock Haven, Pa

9-1-1 Quality Assurance Supervisor
Clinton County Government —Lock Haven, PA
- From $41,981 a year
- Full-time
- Background check
- Management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Quality Assurance Manager
Valley Farms Dairy —Williamsport, PA
- $81,800 - $120,000 a year
- 5 years
- Bachelor of Science
- Computer skills
- Wellness program
- Paid holidays
Quick Apply
13d
Manager, Quality Assurance
West Pharmaceutical Services —Jersey Shore, PA
- Background check
- Engineering
- Public speaking
Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction
Ayuda Companies —United States
- $90,000 - $120,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply

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5h

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9-1-1 Quality Assurance Supervisor

Clinton County Government -
Lock Haven, PA

Quick Apply

Job Details

Full-time
From $41,981 a year
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Meeting minutes
Team member evaluation
Quality records maintenance
Management
Standard Operating Procedures (SOPs) implementation
Service scheduling
Meeting transcription
Performance Reporting
Performance feedback (performance evaluation method)
Emergency medical dispatch
Complaint handling
Mid-level
Quality improvement leadership
Data summary reports
Quality reports
Policy & process development
Compliance management
Professional development support
Case review audits
Data entry
Call monitoring
Document review
Quality assurance experience within telecommunications
Interdisciplinary policy and procedure development experience
Interviewing
Telephone systems
Dispatch record maintenance
Emergency communications software
Benchmarking
Training

Full Job Description

Summary: The 9-1-1 Quality Assurance Supervisor will perform random case reviews to evaluate telecommunicators’ performance of receiving and handling calls for service and/or dispatching events in accordance with established PSAP policies and procedures. The results of these case reviews ensures Clinton County DES is compliant with the following guidelines under PEMA Standards Law Title 35, 911 Training, Certification, and Quality Assurance/Quality Improvement Requirements (Page 13 – Page 14 Section 2.03 a –h).

Essential Functions: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and/or assigned.

· Measure compliance to departmental policies and procedures and generally accepted best practices in phone, radio, and CAD performances and functions.

· Document evaluation results with thorough, objective feedback.

· Distribute individual case review reports to CCDES 9-1-1 staff.

· Provide benchmark assessments to inform CCDES 9-1-1 staff of their performance compared to generally accepted standards.

· Identify QA trends and assist 9-1-1 Operations/Training Coordinator in the development of a QI plan, training, and professional development based on QA data.

· Maintain QA/QI recording and tracking logs.

· Edit and Update When2Work (W2W) dispatcher schedule

· Assist CAD Supervisor with data entry, CAD Maintenance, and help maintain box cards

· Assist in the development of policies, procedures, and performance goals.

· Ensures that APCO EMD, Fire, and Law Enforcement protocols are being met.

· Prepare and disseminate reports for individuals, teams, and departments as directed by the Director

· Meet with staff, supervisors, and Director to discuss trends or issues.

· Reviews and answers complaints from responders and general public.

· Assists Director with management of statewide NextGen 9-1-1 phone system.

· Build reports and make recordings for querying data from the CAD and phone system when formal requests for such are requested.

· Assists in interviewing and reviewing qualifications of new 9-1-1 dispatcher candidates.

· In cooperation of others, maintains Standard Operational and in-house procedures.

· Attends trainings and meetings as required.

· Attend and complete the minutes of all EMS Meetings

· Maintain availability to support activation of County Emergency Operations Center (EOC) and support 9-1-1 Center operations during an emergency, periods of increased call volume and disaster.

· Fills in as Dispatcher/Dispatch Supervisor at times of heavy call volumes, call offs, and at request of the Director.

· Performs other related functions as assigned or required.

Pay: From $41,981.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Military leave
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

assurance managers jobs in lock haven, pa

9-1-1 Quality Assurance Supervisor

Quality Assurance Manager

Manager, Quality Assurance

Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction

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