Top 1441 Senior category Jobs in Lombard, Il

Sr. Director of Support
Confidential —Chicago, IL
- $150,000 a year
- Full-time
- Hybrid work
- SharePoint
- Computer skills
- Senior level
- Health savings account
- Health insurance
Quick Apply
9d
Senior Pricing Analyst
Rust-Oleum —Vernon Hills, IL
- $95,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Inverto | Senior Consultant, Procurement (Campus)
Boston Consulting Group —Chicago, IL
- From $160,000 a year
- Email
- Urgent Care
- English
- Master's degree
- Profit sharing
- Paid parental leave
8d
Senior Procurement Specialist
Demant —Arlington Heights, IL
- $95,000 - $125,000 a year
- Monday to Friday
- Background check
- Sales
- Customer service
- Health savings account
- Disability insurance
Senior Scheduler I
M. A. Mortenson Company —Chicago, IL
- $102,000 - $137,700 a year
- Construction site
- Mid-level
- Travel
- AD&D insurance
- Paid holidays
Senior Financial Analyst
Transdev —Lombard, IL
- $84,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- Oracle
- CPA
- Disability insurance
- Health insurance
Senior Analyst - Category Management
Wesco —Glenview, IL
- $81,753 - $138,980 a year
- Urgently hiring
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
5d
Senior Continuous Improvement Specialist - ZLA
Conagra Brands —Chicago, IL
- $82,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Engineering
- Ability to climb stairs
- Employee stock purchase plan
- Health insurance
12d
Sr Category Manager (CPG)
Acosta Group —Oak Brook, IL
- $85,800 - $100,000 a year
- Full-time
- Hybrid work
- Merchandising
- Mid-level
- Office
Quick Apply
Senior Master Scheduler
Winland Foods, Inc. —Oak Brook, IL
- $73,000 - $109,000 a year
- Full-time
- Remote
- English
- 3 years
- Finance
- Health savings account
- AD&D insurance
Quick Apply
Senior Director, Billing & Client Invoicing
Wheels, Inc. —Schaumburg, IL
- $157,100 - $219,900 a year
- Full-time
- Background check
- Office
- Analysis skills
Part Time Faculty in Psychology
Oakton Community College —Des Plaines, IL
- $1,251 - $1,326 a week
- Part-time
- Classroom
- Mid-level
- University
11d
Senior Business Analyst
Steris —Chicago, IL
- $95,000 - $120,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Business Economist/Business Economist
Federal Reserve Bank of Chicago —Chicago, IL
- $176,000 - $208,200 a year
- Full-time
- Mid-level
- Finance
- Master's degree
- Health insurance
- Dental insurance
Senior Benefits Analyst
Bel Group —Chicago, IL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Writing skills
- HIPAA
- Office
- Health insurance
- Dental insurance
Senior Manager Customer Accounts
Gate Group —Schiller Park, IL
- $106,000 a year
- Full-time
- Sales
- 5 years
- Analysis skills
- Disability insurance
- Health insurance
9d
Downsizing & Senior Move Specialist - Downers Grove
Top Tier Transitions —Downers Grove, IL
- $18 - $20 an hour
- Part-time
- Background check
- Customer service
- Mid-level
- Opportunities for advancement
- Flexible schedule
Quick Apply
Senior Business Excellence Partner
Wheels, Inc. —Schaumburg, IL
- $120,000 - $160,000 a year
- Full-time
- Background check
- 7 years
- Office
Senior Research Manager
Glass —Chicago, IL
- Full-time
- Remote
- Marketing
- 5 years
- Writing skills
- Work from home
Quick Apply
Senior Director, Brand
Tovala —Chicago, IL
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- Writing skills
- In-person
- Senior level
- Paid holidays
- Health insurance
Quick Apply

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Sr. Director of Support

Confidential
Chicago, IL

Quick Apply

Job Details

Full-time
$150,000 a year
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Nephrology
Triage
Change management
SharePoint
SaaS

Full Job Description

Job Overview

The role

We are building a Sr. Director of Support role to lead our support function. This role sits alongside our Director of Implementation, both reporting to the CEO. You will take over day to day ownership of support from our current VP of Client Services, who is moving into a product role. This is a build role. A good part of the job is putting the right process and structure in place.

We are in the middle of changing our support infrastructure, and this role will lead that change. We expect to move off Intercom and onto HubSpot for support, including phones, and we want agentic AI built into the new setup from the start. You will own that transition end to end, from picking the final platform to getting the team live on it.

Responsibilities

The team

Two Client Support Directors will report to you, one leading support for our billing platform and one leading support for our EMR platform. Together with their teams, that is around ten people, most based in India. You will set the direction, standards, and process, and lean on both Directors to run day to day execution.

What you will own

Two Client Support Directors and their teams, one covering our billing platform and one covering our EMR platform, around ten people in total, most based in India
Support service levels and how we track and report on them, across both teams
Escalation handling, working directly with engineering and billing when a case needs it
Daily coordination with Product and Development, since support is the first place client issues and feedback show up
Support processes, tooling, and training, brought together into one consistent approach across both teams
A close working relationship with the Director of Implementation, since many clients move between the two teams
Client health and retention signals coming out of support, feeding back into the wider client services function

How this role is measured

This role owns seven support metrics, tracked across both teams:

ASA, average speed to answer
FRT, first response time
FCR, first contact resolution
CSAT, client satisfaction
Ticket volume by category
TTR by severity, time to resolution
NPS, run as a quarterly survey

Alongside these, the success of the Intercom to HubSpot migration, on timeline and without a drop in the metrics above, is a first year measure of this role.

Skills

What we are looking for

Experience running a support function inside a SaaS company, ideally having built or scaled a team yourself
Healthcare SaaS background. Dialysis or nephrology experience is a strong plus but not required
Comfortable working across both customer service, meaning tickets and response times, and customer success, meaning retention and client health
Strong hands on experience with support ticketing and customer communication platforms, and the judgement to know when a tool is holding the team back
Direct experience migrating a support team from one ticketing or communication platform to another, ideally including phone systems
Familiarity with agentic AI in a support context, whether that is AI assisted ticket resolution, automated triage, or AI powered customer messaging
Able to operate without a lot of structure already in place, since much of this role is building the process as you go
A direct communicator who raises problems early

Systems and tools

Our company runs on the following systems. You do not need experience with every one of these. You should be comfortable picking up new platforms quickly.

Intercom, our current support ticketing and customer messaging platform. We are moving off Intercom, most likely onto HubSpot, and this role will lead that migration
HubSpot, our CRM today, and the platform we expect to expand into support, including phones and agentic AI
Microsoft 365, including Teams and SharePoint, for company wide documentation and communication
Grain, for call recording
Rippling, our HR platform

A note on where this can go

This role has a path toward broader client leadership as the client services function grows.

In addition to the salary, there is opportunity for an annual bonus

Our Culture

The Clinic Is the Point

Every clinic using our software is short-staffed, squeezed on reimbursement, and simply doing their best to keep patients alive. The better we do our work, the more they can focus on their patients. Never lose sight of who is on the other end of what we build and sell.

How We Treat Each Other

01 Assume Positive Intent. The best teams start from a simple belief, that the person across from them wants the same good outcome they do. When that is the default, disagreements become conversations and conversations become progress.

02 Build Trust Every Day. Trust is the most valuable thing a team can build. It grows through small acts, showing up, following through, doing what you said you would.

03 Be Suitably Disagreeable. The greatest teams debate hard, push back with courage, and when a decision is made they commit completely, as if it were their own idea.

04 Speak Directly. Skip the Politics. There is something powerful about a team where people say what they mean, to the right person, at the right time. No side conversations. No corridor politics.

How We Think

05 Keep Asking What We Could Become. The most exciting companies never stop asking what they could become. At our company the best version of us has not been built yet.

06 Know Your Craft. Deep domain expertise changes how you make decisions. You stop reacting to requests and start solving root problems.

07 Lead With Your Principles. The most memorable people are rarely the ones with the biggest titles. They are the ones whose principles are visible in everything they do.

08 Love What You Do. Tell Us If You Don't. When someone works at something they genuinely love, it shows. If that is not where you are, we would rather know and help.

How We Operate

09 Own Your Role. Strengthen the Team. When every person brings their best to their piece of the work, the whole becomes more than the sum of its parts.

10 Spend Like It's Yours. The companies that last are the ones where every person thinks carefully about where time and money go.

11 Inform to Align. We have people across time zones, offices, and geographies. We protect that strength by communicating generously.

12 Name Waste When You See It. The best improvement ideas come from the people closest to the work. We practise Muda, the Japanese discipline of seeing waste clearly and naming it.

Pay: $150,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you familiar with agentic AI?
Any experience in Healthcare Saas?

Experience:

Rippling: 1 year (Preferred)
Microsoft 365: 1 year (Preferred)

Work Location: Hybrid remote in Chicago, IL 60606

Quick Apply

Refine Your Search

senior category jobs in lombard, il

Sr. Director of Support

Senior Pricing Analyst

Inverto | Senior Consultant, Procurement (Campus)

Senior Procurement Specialist

Senior Scheduler I

Senior Financial Analyst

Senior Analyst - Category Management

Senior Continuous Improvement Specialist - ZLA

Sr Category Manager (CPG)

Senior Master Scheduler

Senior Director, Billing & Client Invoicing

Part Time Faculty in Psychology

Senior Business Analyst

Senior Business Economist/Business Economist

Senior Benefits Analyst

Senior Manager Customer Accounts

Downsizing & Senior Move Specialist - Downers Grove

Senior Business Excellence Partner

Senior Research Manager

Senior Director, Brand

I want to receive the latest job alert for senior category in lombard, il

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