Top 1917 Senior care manager Jobs in Long Beach

Program Manager, Ambulatory Patient Experience
Torrance Memorial Physician Network —Torrance, CA
- $38 - $61 an hour
- Full-time
- Oracle
- Clinic
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Care Access & Experience
Easter Seals Southern California, Inc. —Gardena, CA
- From $116,000 a year
- Full-time
- 6 years
- Up to 50% travel
- Master's degree
Senior Director, Care Access & Experience
Easter Seals Southern California, Inc. —Torrance, CA
- From $116,000 a year
- Full-time
- 6 years
- Up to 50% travel
- Master's degree
Business Office Director
Vivante Newport Center —Newport Beach, CA
- $83,200 - $97,400 a year
- Mid-level
- Office
- Team management
- Paid holidays
- Health insurance
Quick Apply
7d
Sr. LVN Supervisor - Palos Verdes Primary Care
UCLA Health —Rolling Hills Estates, CA
- $37.60 - $78.35 an hour
- Primary Care
- Clinic
- Senior level
13d
Administrative Assistant
Long Beach Community College District —Long Beach, CA
- $4,515.63 - $5,999.21 a month
- Online Application
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
8d
Care Management - Nurse, Senior (CA Children's Services)
Blue Shield of California —Long Beach, CA
- $90,860 - $136,290 a year
- Full-time
- Hybrid work
- Background check
- Nursing
- RN License
- Work from home
Program Manager Clinical, Senior
Blue Shield of California —Long Beach, CA
- $90,860 - $136,290 a year
- Full-time
- Hybrid work
- Background check
- LVN
- RN License
- Work from home
2d
Sr. Program Lead, Professional Education, CKMH
American Heart Association —Long Beach, CA
- $84,400 - $113,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
5d
Health Services Manager, Senior
County of Orange —Orange County, CA
- $140,670.40 - $194,833.60 a year
- Weekends as needed
- LMFT
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Senior Manager of Patient Access Services
UCLA Health —Santa Monica, CA
- $78,500 - $163,600 a year
- Spanish
- Hospital
- HIPAA
18h
Senior Property Manager
Avenue5 Residential, LLC —Long Beach, CA
- $115,000 - $125,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
2d
Epic Patient Access Senior Manager
Optum —Cypress, CA
- $112,700 - $193,200 a year
- Full-time
- 7 years
- Pass drug screening
- HIPAA
Senior Manager, MN Clinical Operations - Dept of Medicine
Cedars-Sinai —Los Angeles, CA
- $65.84 - $111.93 an hour
- 8 hour shift
- Nursing
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Events Manager
Marriott International, Inc —Anaheim, CA
- $85,000 - $109,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Property Manager - Beacon Pointe/Beacon Place
The John Stewart Company —Long Beach, CA
- $32 - $36 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Commuter assistance
- AD&D insurance
Executive Director
Integral Senior Living —Fountain Valley, CA
- $128,000 - $180,000 a year
- Supervising experience
- Bachelor's degree
- Business Administration
- Paid holidays
- Health insurance
Quick Apply
Clinic Operations Manager
Tia —Los Angeles, CA
- $95,000 - $105,000 a year
- Weekends as needed
- Urgent Care
- HIPAA
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Executive Director
Front Porch —Anaheim, CA
- $200,000 - $222,000 a year
- Full-time
- Skilled nursing facility
- 5 years
- Basic math
SENIOR MANAGER, OPERATIONS
Baby2Baby —Los Angeles, CA
- $80,000 - $110,000 a year
- Weekends as needed
- Google Workspace
- Customer service
- Office

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Program Manager, Ambulatory Patient Experience

Torrance Memorial Physician Network
Torrance, CA

Quick Apply

Job Details

Full-time
$38 - $61 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Dashboard development
Teamwork
Program management
Data visualization software proficiency
Web-based survey tools
Presentation software
Outpatient clinic experience
CMS
Customer satisfaction tracking
Dashboard creation support
Managing survey projects
Reporting and dashboarding tools
Survey analysis
Bachelor's degree
Digital survey tools
Survey research
Managing projects
Data visualization
Healthcare performance metrics analysis
Data analytics technologies
Cross-functional communication
HEDIS
Survey and questionnaire facilitation

Full Job Description

Job Overview
The Program Manager, Ambulatory Patient Experience is responsible for designing, implementing, and managing initiatives that measurably improve the patient experience across Torrance Memorial Physician Network’s clinic locations. This role serves as a central driver for patient satisfaction strategy, survey analytics, service recovery, and frontline staff engagement—translating data into actionable improvement plans aligned with organizational goals.

This role partners closely with operational, clinical, and analytics teams to implement patient experience initiatives and drive measurable improvement.

Working closely with clinical and administrative leadership, this individual champions a culture of patient-centered care, leveraging structured survey data, real-time feedback channels, and evidence-based methodologies to elevate every touchpoint of the ambulatory care journey

Patient Experience Strategy & Program Management

Lead the design, execution, and continuous improvement of TMPN’s ambulatory patient experience strategy across clinic sites.
Develop and maintain a comprehensive patient experience roadmap with measurable KPIs, milestones, and accountability structures.
Manage vendor relationships for patient satisfaction survey platforms (e.g., Press Ganey, NRC Health) and ensure optimal configuration, distribution, and response rates.
Coordinate and facilitate Patient Experience Committees, working groups, and cross-functional improvement teams.

Data Analytics & Performance Reporting

Analyze survey data, online reviews, and patient grievance trends to identify improvement opportunities.
Partner to develop and maintain executive-level dashboards and scorecards that track performance by site, provider, and domain (e.g., access, communication, care coordination).
Translate data into clear insights and actionable recommendations for physicians, site managers, and senior leadership.
Monitor and report on benchmarks relative to regional and national percentile rankings.

Service Recovery & Patient Advocacy

Oversee the patient complaint and grievance resolution process, ensuring timely, empathetic, and policy-compliant follow-up.
Support the development and implementation of standardized service recovery protocols across TMPN clinics, including frontline empowerment practices.
Partner with risk management and compliance to ensure alignment on escalated concerns.

Training, Coaching & Culture Building

Support the development and delivery of patient experience training for clinical and non-clinical staff, including communication skills, empathy-based de-escalation, and phone etiquette.
Implement and manage secret shopper and mystery caller programs, sharing findings and partnering with site leadership on coaching plans.
Serve as a visible champion for service excellence, fostering a culture where the best ideas come from people closest to the work.

Operational Improvement & Collaboration

Partner with Population Health, Quality, and Clinical Operations teams to integrate patient experience into value-based care workflows and HEDIS-related outreach.
Identify and support implementation of operational improvements to reduce friction in scheduling, check-in, wait times, and care transitions

QUALIFICATIONS

Required

Bachelor’s degree required.
Minimum 4 years of experience in patient experience, quality improvement, or healthcare operations in an ambulatory or medical group setting.
Experience in multi-site physician network or similar ambulatory environment.
Familiarity with CMS Star Ratings, HEDIS measures, and value-based care models.
Experience working with patient satisfaction survey platforms (e.g., Press Ganey, NRC Health, CG-CAHPS) and translating insights into actionable improvements.
Strong data analysis and visualization skills; advanced proficiency in Excel and PowerPoint; experience building dashboards.
Excellent written and verbal communication skills, including presenting to executive and physician audiences.
Proven ability to manage multiple concurrent projects, engage diverse stakeholders, and drive measurable outcomes.

Preferred

Master’s degree (MBA, MHA, MPH).
Experience with EHR systems (e.g., Oracle Health/Cerner preferred) and digital patient engagement tools.

Pay: $38.00 - $61.00 per hour

Benefits:

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

senior care manager jobs in long beach

Program Manager, Ambulatory Patient Experience

Senior Director, Care Access & Experience

Senior Director, Care Access & Experience

Business Office Director

Sr. LVN Supervisor - Palos Verdes Primary Care

Administrative Assistant

Care Management - Nurse, Senior (CA Children's Services)

Program Manager Clinical, Senior

Sr. Program Lead, Professional Education, CKMH

Health Services Manager, Senior

Senior Manager of Patient Access Services

Senior Property Manager

Epic Patient Access Senior Manager

Senior Manager, MN Clinical Operations - Dept of Medicine

Senior Events Manager

Property Manager - Beacon Pointe/Beacon Place

Executive Director

Clinic Operations Manager

Executive Director

SENIOR MANAGER, OPERATIONS

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