Top 2912 Guest services manager Jobs in Long Beach Ca

Guest Relations Manager
Marriott Newport Coast Villas —Newport Coast, CA
- $72,000 - $82,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Relocation assistance
Quick Apply
Assistant Director of Front Office
AC Hotel by Marriott LA South Bay. LAX El Segundo —El Segundo, CA
- $71,000 a year
- Weekends as needed
- Background check
- Mid-level
- Hotel
- Free parking
- Health insurance
Quick Apply
13d
Guest Services Supervisor
Legends Global —Long Beach, CA
- $30.25 - $32.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- 2 years
- Disability insurance
- Health insurance
Assistant Guest Services Manager
Terranea Resorts —Rancho Palos Verdes, CA
- $72,000 - $75,000 a year
- Full-time
- Clean driving record
- Basic math
- English
- Health insurance
- Dental insurance
13d
Supervisor, Reception & Guest Services
University of California, Irvine —Irvine, CA
- $39.16 - $59.35 an hour
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Retirement plan
14d
Assistant Director of Guest Services
Terranea Resorts —Rancho Palos Verdes, CA
- $90,000 - $95,000 a year
- Weekends as needed
- CPR Certification
- Clean driving record
- Basic math
- Health insurance
- Dental insurance
Guest Services Manager
FAIRMONT —Los Angeles, CA
- $80,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
- Health insurance
- 401(k)
Quick Apply
Front Office Manager
Marriott International, Inc —Los Angeles, CA
- $81,000 - $101,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Hotel Manager
FAIRMONT —Long Beach, CA
- $180,000 - $200,000 a year
- Weekends as needed
- Senior level
- Leadership
- Communication skills
- Health insurance
- 401(k)
Quick Apply
8d
Guest Services Assistant Manager
California Science Center —Los Angeles, CA
- $25 - $27 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
9d
Guest Recognition Coordinator
Marriott International, Inc —Los Angeles, CA
- $31.73 an hour
- Full-time
- Hotel
- High school diploma or GED
- Fair chance
1d
Sr. Manager, Workplace Experience
Disney Direct to Consumer —Santa Monica, CA
- $152,800 - $186,600 a year
- Online Application
- Google Workspace
- Microsoft Outlook
- Bachelor of Science
Guest Service Representative
Legends Global —Long Beach, CA
- $25 an hour
- Extended hours
- Bilingual
- Ability to walk for extended periods
- Computer literacy
Guest Services Manager
California Science Center —Los Angeles, CA
- $62,400 - $66,560 a year
- Weekends as needed
- Spanish
- English
- 3 years
9d
Guest Experience Manager
IS Sunset Management LLC —West Hollywood, CA
- $80,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Analysis skills
Quick Apply
General Manager
Pacific City Operations, LLC —Huntington Beach, CA
- $275,000 - $310,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Mentoring
General Manager - New Hotel Opening
Quorum Hospitality —Redondo Beach, CA
- $180,000 - $220,000 a year
- 5 years
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
General Manager
Springhill Suites Buena Park —Buena Park, CA
- $85,000 - $100,000 a year
- Full-time
- Hotel
- Mentoring
- Front desk
- Health insurance
- Dental insurance
Quick Apply
Operations Training Support Manager
CCL Hospitality Group —Santa Ana, CA
- $90,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Driving
- Commuter assistance
- Paid parental leave
Quick Apply
Director of People & Culture
Pacific City Operations, LLC —Huntington Beach, CA
- $120,000 - $140,000 a year
- Full-time
- 5 years
- Office
- Hotel

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Guest Relations Manager

Marriott Newport Coast Villas
Newport Coast, CA

Quick Apply

Job Details

Full-time
$72,000 - $82,000 a year

Benefits

Health savings account
Relocation assistance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Resort experience
Driving
Receptionist experience within hospitality industry

Full Job Description

Pay Range: $72,000-$82,000 + Bonus Eligible

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

Relocation Assistance is Available

Driving is required for this position; screening will be required.

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition/service program, communicating and ensuring the process.
Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Sends copy of MOD report to all departments on a daily basis.
Ensures compliance with all policies, standards and procedures.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Maintains high visibility in public areas during peak times.
Provides immediate assistance to guests as requested.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Records guest issues in the guest response tracking system.
Reviews comment cards and guest satisfaction results with employees.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains a bold working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Participates as needed in the investigation of employee and guest accidents.
Performs Front Desk duties in high demand times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $72,000.00 - $82,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Resort Front Office Management: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in long beach ca

Guest Relations Manager

Assistant Director of Front Office

Guest Services Supervisor

Assistant Guest Services Manager

Supervisor, Reception & Guest Services

Assistant Director of Guest Services

Guest Services Manager

Front Office Manager

Hotel Manager

Guest Services Assistant Manager

Guest Recognition Coordinator

Sr. Manager, Workplace Experience

Guest Service Representative

Guest Services Manager

Guest Experience Manager

General Manager

General Manager - New Hotel Opening

General Manager

Operations Training Support Manager

Director of People & Culture

I want to receive the latest job alert for guest services manager in long beach ca

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