JOB SUMMARY: Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. Distinguishing Characteristics: Performs a variety of management functions for assigned account. Does not perform Security Officer duties except on a limited, relief or emergency basis.
ESSENTIAL FUNCTIONS: The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
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All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
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Employees are held accountable for successfuljob performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
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In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
2. Meets regularly with client representatives for status updates; addresses any actual or potential problems; supports security planning, assessments and surveys; ensures compliance to post orders and all client policies and procedures.
3. Oversees, coordinates and manages personnel assigned to the site; participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
4. Maintainsa positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
5. Within scope of client contract and assigned duties, acts to ensure that vehicles are properly maintained and oversees driver training program; acts to ensure that there is an adequate inventory of radios and other supplies and equipment; maintains and submits payroll records and other associate and business information.
6. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; inspects all posts as part of the evaluation of security staff.
7. Provides input to company initiatives; promptly assists in the resolution of human resources and administrative issues.
8. Performs tasks and duties of a similar nature and scope as required for assigned account.
MINIMUM QUALIFICATIONS AT ENTRY
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Must be familiar with, and capable of effectively operating and navigating a desktop computer using Microsoft Windows.
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Must be proficient in Microsoft 365 applications.
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Experience operating access control systems and CCTV a plus.
Must have a valid state driver's license.
MINIMUM HIRING STANDARDS:
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Must be at least 18 years of age.
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Must have a reliable means of communication.
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Must have a reliable means of transportation.
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Must have the legal right to work in the United States.
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Must have the ability to speak, read, and write English.
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Must have a High School Diploma or GED.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
Education/Experience: 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Competencies (as demonstrated through experience, training, and/or testing):
- If required for assigned accounts, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. Knowledge of security operations and procedures.
- Knowledge of supervisory practices and procedures. Skill in staff supervision, including assigning work and providing training and discipline. Ability to provide positive direction and motivate performance.
- Understanding of a variety of security and safety devices and controls.
- Ability to track and maintain schedule assignments. Ability to maintain professional composure when dealing with unusual circumstances. Knowledge of business operations management and human resources administration.
- Use of personal computer and spreadsheet software. Ability to synthesize business/financial data and develop recommendations. Planning, organizing and leadership skills. Oral and written communications skills. Strong customer service and service delivery orientation.
- Ability to interact effectively at various social levels and across diverse cultures. Ability to be an effective leader and member of project teams.
- Ability to take initiative and achieve results.
- Ability to carry out multiple assignments concurrently.
- Ability to adapt to changes in the external environment and organization.
WORKING CONDITIONS (Physical/Mental Demands):
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With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
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Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
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Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
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Ability to handle multiple tasks concurrently.
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Handling and being exposed to sensitive and confidential information.
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May require regular use of vehicle and frequent travel in the performance of duties.
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Regular talking and hearing.
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Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
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Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
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Close vision, distance vision, and ability to adjust focus.
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Conducting oral presentations and group meetings.
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Directing, motivating, training, coaching, and disciplining staff in a positive manner.
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Reading and analyzing reports and financial data, including related computer usage.
Responding on an on-call basis to emergencies and incidents at all hours.
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people.
Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
EOE/M/F/Vet/Disabilities
Our Company Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
