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Technician I

Conterra Ultra Broadband -
Longview, TX

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Telecommunications network troubleshooting
Customer communication
Alarm system monitoring procedures
Incident report management
IT system monitoring
Incident management software
Providing information to customers
Incident Escalation
High school diploma or GED
Control room operations
Alarm monitoring software
Incident management operations support
Remote access software
Resolving technical support tickets
Networking equipment (troubleshooting support)
SharePoint
SSH
Productivity software
Network incident reporting
Escalation handling

Full Job Description

JOB TITLE:

NOC Technician I

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

JOB PURPOSE:

The Technician I will be responsible for monitoring and supporting the overall infrastructure of Conterra’s network and assisting with 3rd party partners to resolve any network issues. The responsibilities are to include customer service, problem solving, troubleshooting, documenting, escalating, and reporting. He/She will troubleshoot and track status with Conterra’s incident management system to properly document the events as they occur. They will report incidents to management or other internal departments by following the SOP (Standard Operating Procedure) for escalations as required.

REQUIRED QUALIFICATIONS/REPONSIBLITIES:

Must demonstrate solid troubleshooting skills.
Monitor all power related alarms via NMS system and create tickets in incident management system in a 24/7 environment.
Troubleshoot network (Data & Voice) incidents in a timely fashion.
Prioritize network issues by severity levels and escalate to appropriate levels, as necessary.
Resolve customer incidents via multiple communication outlets.
Must have good customer service and organizational skills.
Maintain status updates to internal and external customers until incidents are resolved.
Provide accurate documentation for each incident.
Perform various steps to verify levels and coordinate with Field Operations
Must have clear verbal and written communication skills.
Ability to learn and retain information in a fast-paced environment.
Ability to multi-task efficiently and work independently and as a team while maintaining quality service.
Respond to customer requests and provide timely communication as defined by our department’s policies.
Possess the ability to take on new, demanding challenges.
Demonstrate the ability to assume new levels of responsibility and deal with them effectively.
Experience using MS Office Suite, SharePoint.
Knowledge of Telnet, SSH, RDP, and WEBHTTPS required to access devices and utilize web and cli interfaces.
Must maintain and/or exceed company QA scores.
Perform any other duties assigned by NOC supervisor or manager.
Perform on call support as needed.

EDUCATION/CERTIFICATIONS:

Education: High School Diploma or equivalent required. 2- or 4-year technical degree and/or equivalent training preferred.
Experience: Minimum of 0-1 years of experience working in a Tier 1 network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.

What we offer

Core values that embody teamwork, integrity, and excellence
A super talented team who values hard work, success, and fun :)
Work/ Life Balance
Premium health benefits (medical, dental, vision, flex spending, etc.)
Flexible and generous Vacation and Wellness/Sick hours + 9 paid holidays
401K program

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

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Refine Your Search

technician i jobs in longview, tx

Technician I

Transportation Maintenance Tech I - Longview

Engineering Technician I

Maintenance Technician I

Product Technician I - Forklift Driver - 1st Shift

Product Technician I Hubcap Assembly- 1st Shift

TECHNICIAN, BIOMEDICAL I-Longview, TX

Service Technician 1 - Kilgore

Diesel Mechanic/Technician I - Experienced

Gifted & Talented Technician I

Emergency Vehicles Technician I

Traveling Industrial Ammonia Refrigeration Operator 1

Damage Prevention Technician I - Fort Collins, CO

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