Top 17 Customer support specialist Jobs in Los Alamos, Nm

Clinical Support Specialist- West
Bicycle Health —Santa Fe, NM
- $20.75 an hour
- Email
- Remote
- Google Workspace
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Paid holidays
5d
Customer Service Specialist Part-Time
Ferrellgas —Espanola, NM
- From $17 an hour
- Part-time
- Microsoft Excel
- High school diploma or GED
- US work authorization
- Paid training
- Paid time off
12d
Customer Service Specialist
Ferrellgas —Santa Fe, NM
- From $17 an hour
- Full-time
- Microsoft Excel
- High school diploma or GED
- US work authorization
- Wellness program
- Health savings account
Dispute Specialist
State Employees Credit Union —Santa Fe, NM
- $20.00 - $23.53 an hour
- Full-time
- Mid-level
- Office
- Associate's degree
Quick Apply
Salon Customer Experience Specialist - Santa Fe Place
JCPenney —Santa Fe, NM
- $15.50 - $19.38 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
Retail Store Customer Service Specialist
Sherwin-Williams —Santa Fe, NM
- $17.02 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
9d
Customer Specialist Full Time
CarMax —Santa Fe, NM
- $17.20 - $25.80 an hour
- 8 hour shift
- Microsoft Excel
- Dealership
- Customer service
- Paid jury duty
- Paid holidays
Customer Specialist - Part Time
CarMax Auto Superstores, Inc. —Santa Fe, NM
- $17.20 - $25.80 an hour
- Part-time
- Microsoft Excel
- Dealership
- High school diploma or GED

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Clinical Support Specialist- West
Bicycle Health —Santa Fe, NM
Make and receive inbound and outbound calls continuously throughout the work shift. We've grown our clinical staff of medical providers caring for patients,…
$20.75 an hour
5d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Rio Rancho, NM
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call…
$19.00 - $20.50 an hour
Quick Apply

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Clinical Support Specialist- West

Bicycle Health -
Santa Fe, NM

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Job Details

Full-time
$20.75 an hour
5 days ago

Benefits

Work from home stipend
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Computer literacy
Video conferences (communication methods)

Full Job Description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

JOB OVERVIEW:

The Clinical Support Specialist- West is responsible for performing essential support functions to help the healthcare team operate smoothly and efficiently. Primary duties include communicating with patients through phone and chat to provide timely assistance, scheduling appointments, locating pharmacies to fill prescriptions, handling technology support issues, managing patient records, and facilitating communication between patients and providers. This role is a key collaborator with our medical and behavioral health clinicians.

Target Pay: $20.75/hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Schedule: Saturday -Wednesday 10:45 AM-7:15 PM MST

Training Schedule (5 weeks): Monday- Friday 10:00 AM- 6:30 PM EST

Benefits:

3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
Paid parental leave
100% Employer Paid Medical, Dental, and Vision Insurance
Employer Paid STD & LTD
401k
$50 monthly Remote Work Stipend

RESPONSIBILITIES:

Serve as key point-of-contact for patients through their treatment and recovery process.
Deliver world-class patient experience via phone, chat, and email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise.
Make and receive inbound and outbound calls continuously throughout the work shift.
Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided.
Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app.
Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care.
Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support.
Regular and predictable attendance is required.
All other duties as assigned.

QUALIFICATIONS:

High school diploma or GED, or 2 years of relevant work experience
Meet at least one of these requirements:
- 2+ years of experience delivering best-in-class customer service in a high-volume environment in which the majority of your day is spent helping customers (including but not limited to: hospitality, customer care in a consumer-facing company, retail)
  OR
- 2+ years of experience delivering best-in-class customer service in a care coordination, patient advocacy, or equivalent patient-facing role in a healthcare setting
  OR
- 1+ years of experience delivering best-in-class customer service in an equivalent role (including but not limited to: patient experience, patient support, clinical support) in a telehealth setting
Customer-first mentality, with high level of empathy and ability to think creatively to address roadblocks in real time.
Strong written and verbal communication skills in written and audio assessments.
Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites).
Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr Associate -

Recruitment Scam Notice

We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

All official communication from our recruiting team will come from an @bicyclehealth.com email address.
We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.
We will never request your Social Security number or banking information before an offer of employment is made.
We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to [email protected].

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

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Refine Your Search

customer support specialist jobs in los alamos, nm

Clinical Support Specialist- West

Customer Service Specialist Part-Time

Customer Service Specialist

Dispute Specialist

Salon Customer Experience Specialist - Santa Fe Place

Retail Store Customer Service Specialist

Customer Specialist Full Time

Customer Specialist - Part Time

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