Top 702 Senior patient services Jobs in Los Altos Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
3d
Senior Director of Clinical Operations & Education
Stanford Health Care- University Health Care Alliance —Newark, CA
- $85.47 - $113.27 an hour
- Full-time
- Background check
- Nursing
- 7 years
- Wellness program
- Disability insurance
Quick Apply
8d
Senior Quality Specialist
BD —Milpitas, CA
- $135,500 - $216,800 a year
- 5 years
- Office
- Team management
Senior Manager - Security Services
Stanford Health Care —Menlo Park, CA
- $74.73 - $99.04 an hour
- Online Application
- Bilingual
- Hospital
- Bachelor's degree
Lab Technician (Non-Rep) - 1.0 FTE - Night, 8 hrs
Stanford Health Care —Palo Alto, CA
- $42.96 - $48.38 an hour
- Full-time
- Hospital
- Word processing
- Writing skills
Senior Staff Clinical Quality Associate (Onsite)
Stryker —Fremont, CA
- $115,600 - $238,400 a year
- Full-time
- 5 years
- Bachelor's degree
- In-person
- Health savings account
- AD&D insurance
Senior Staff Quality Engineer
Stryker —San Jose, CA
- $133,400 - $222,300 a year
- Full-time
- 6 years
- Master's degree
- Mentoring
- Health savings account
- AD&D insurance
Senior Project Manager - Facilities
Stanford Health Care —Palo Alto, CA
- $70.52 - $93.43 an hour
- Full-time
- Microsoft Excel
- Hospital
- Analysis skills
Administrative Associate 4
Stanford University —Stanford, CA
- $45.23 - $51.03 an hour
- Full-time
- Hybrid work
- 6 years
- Customer service
- Research
Senior Specialist I, Postmarketing Patient Safety and Pharmacovigilance Operations
Corcept Therapeutics —Redwood City, CA
- $103,600 - $137,100 a year
- Mid-level
- 3 years
- Continuous improvement
Quick Apply
Eligibility Coordinator
LA FAMILIA —Hayward, CA
- $30.77 - $35.90 an hour
- Full-time
- Hybrid work
- Spanish
- Google Workspace
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
Senior Biocompatibility Scientist II
Abbott Laboratories —Santa Clara, CA
- $100,000 - $200,000 a year
- Full-time
- 18 years or older
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Assistant Dean, Educational Programs and Services
Stanford University —Stanford, CA
- $237,369 - $302,041 a year
- Full-time
- Office
- Databases
- Analysis skills
- Health insurance
- Tuition reimbursement
Senior Director Supply Chain Support Services - Fixed Term
Stanford Health Care —Hayward, CA
- $94.35 - $125.03 an hour
- Full-time
- 11+ years
- Office
- Master's degree
12d
Director, Client Services
Guardant Health —Palo Alto, CA
- $154,530 - $250,000 a year
- Email
- Hybrid work
- Background check
- Office
- Analysis skills
Senior Client Services Associate
Guardant Health —Palo Alto, CA
- $26 - $43 an hour
- Email
- Hybrid work
- Background check
- Computer literacy
- Mid-level
Senior Program Manager, Enterprise Resilience & Transformation
Stanford Health Care —Menlo Park, CA
- $74.73 - $99.04 an hour
- Weekends as needed
- Hospital
- Master's degree
- Clinic
6d
Senior Office Specialist - Nursing Scheduling
The County of Santa Clara —San Jose, CA
- $66,899.04 - $80,764.32 a year
- Part-time
- Word processing
- Basic math
- English
- Wellness program
- AD&D insurance
13d
Senior Manager, Warehouse
Guardant Health —Redwood City, CA
- $118,320 - $191,400 a year
- Email
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Outlook
Senior Data Analyst, Health Operations (MSO)
Apple —Cupertino, CA
- $175,500 - $263,800 a year
- 7 years
- Office
- SQL
- Employee stock purchase plan
- Health insurance

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
3 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

senior patient services jobs in los altos ca

Customer Service Assistant Manager

Senior Director of Clinical Operations & Education

Senior Quality Specialist

Senior Manager - Security Services

Lab Technician (Non-Rep) - 1.0 FTE - Night, 8 hrs

Senior Staff Clinical Quality Associate (Onsite)

Senior Staff Quality Engineer

Senior Project Manager - Facilities

Administrative Associate 4

Senior Specialist I, Postmarketing Patient Safety and Pharmacovigilance Operations

Eligibility Coordinator

Senior Biocompatibility Scientist II

Assistant Dean, Educational Programs and Services

Senior Director Supply Chain Support Services - Fixed Term

Director, Client Services

Senior Client Services Associate

Senior Program Manager, Enterprise Resilience & Transformation

Senior Office Specialist - Nursing Scheduling

Senior Manager, Warehouse

Senior Data Analyst, Health Operations (MSO)

I want to receive the latest job alert for senior patient services in los altos ca

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