Top 6 Helpdesk desktop support analyst Jobs in Los Angeles, Ca

Helpdesk Desktop Support Analyst
Cerity Partners —Pasadena, CA
- $90,000 a year
- Email
- Hybrid work
- Mid-level
- Windows
- 3 years
- Commuter assistance
- Dental insurance
IT SUPPORT ANALYST
Union Rescue Mission —Los Angeles, CA
- $23 - $27 an hour
- Writing skills
- Mid-level
- Office
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Help Desk Analyst
Hirevance —Los Angeles, CA
- $30 - $35 an hour
- Contract
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
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2d
IT Support Analyst
Aurora World, Inc. —Pico Rivera, CA
- $28 - $34 an hour
- Full-time
- Google Workspace
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
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Corporate Helpdesk Supervisor
WINDSOR FASHIONS LLC —Santa Fe Springs, CA
- $75,000 - $85,000 a year
- Overnight shift
- Mid-level
- Office
- Windows
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Level 2 Technology Support Specialist
Alcala Consulting, Inc. —Pasadena, CA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Paid holidays
- Health insurance
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helpdesk desktop support analyst jobs near los angeles, ca

Helpdesk Desktop Support Analyst

Cerity Partners -
Pasadena, CA

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Job Details

Full-time
$90,000 a year

Benefits

Commuter assistance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

High school diploma or GED
Desktop (troubleshooting support)
Computer skills

Full Job Description

Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.

Primary Responsibilities

Work with internal and external resources to resolve user support issues
Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
Onboard new employees across a variety of different platforms.
Monitor and manage colleague technical issues through Fresh Service ticket system.
Monitor and manage IT assets across the enterprise across each asset’s life cycle.
Work with teams to get the most out of the Cerity Partners technology platform.
Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Required Qualifications

High school diploma is required, bachelor’s degree preferred.
3-5+ years of experience in user facing tier 1 desktop support.
Passionate about working directly with users on a daily basis.
Ability to work independently with a team spread across the United States.
Experience working with users of a diverse technical skillset.
Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
Ability to continuously grow and learn new tools/platforms as projects require.
Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
Passion and experience in the Financial Services industry a plus.
Comfortable with occasional travel.

Compensation:

$90,000

Why Cerity Partners:

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

Health, dental, and vision insurance- day 1!
401(k) savings and investment plan options with 4% match
Flexible PTO policy
Parental Leave
Financial assistance for advanced education and professional designations
Opportunity to give back time to local communities
Commuter benefits

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [email protected]. Applicants must be authorized to work for any employer in the U.S.

Apply Now

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helpdesk desktop support analyst jobs in los angeles, ca

Helpdesk Desktop Support Analyst

IT SUPPORT ANALYST

Help Desk Analyst

IT Support Analyst

Corporate Helpdesk Supervisor

Level 2 Technology Support Specialist

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