Top 10 Senior helpdesk Jobs in Los Angeles Ca

Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Associate, Technology Services
Oaktree Capital Management, L.P. —Los Angeles, CA
- $115,000 - $145,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Opportunities for advancement
Senior Technical Project Manager
Sidebench —Los Angeles, CA
- $120,000 - $200,000 a year
- Full-time
- Remote
- Senior level
- Under 1 year
Quick Apply
Senior Technical Project Manager, Healthcare — Growth Track Product
Sidebench —Santa Monica, CA
- $120,000 - $200,000 a year
- Remote
- Senior level
- Under 1 year
Senior Help Desk Technician
Didi Hirsch Mental Health Services —Culver City, CA
- $27.37 - $30.33 an hour
- 6 years
- Computer Science
- Computer literacy
- Loan repayment program
Quick Apply
Senior IT Administrator
CesiumAstro —El Segundo, CA
- $99,000 - $117,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health savings account
- Health insurance
12d
Senior Product Owner/Product Manager
Intratek Computer Inc —Los Angeles, CA
- $59.56 - $80.00 an hour
- Contract
- Computer science
- 7 years
- Computer Science
- Paid holidays
Quick Apply
7d
Senior Data Engineer
Intratek Computer Inc —Los Angeles, CA
- Contract
- SQL
- Military encouraged
- Scripting
- Paid holidays
- Health insurance
Senior .NET Software Developer
Intratek Computer Inc —Los Angeles, CA
- Contract
- System design
- Office
- SQL
- Paid holidays
- Health insurance
Security Engineering Manager
Northwood Space —Los Angeles, CA
- $156,000 - $232,000 a year
- Full-time
- System design
- AWS
- Continuous improvement

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Support Lead

Circadia Health -
El Segundo, CA

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Stock options
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
EMR/EHR
Supervising experience
Customer support ticket management
Help desk systems
Customer support
HubSpot

Full Job Description

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

The Role

The Support Lead is a critical operational role responsible for the day-to-day performance and quality of the customer support function. Based in the Los Angeles office, this individual oversees team KPI management, case distribution, quality assurance, and support desk operations. The Support Lead also partners closely with the Field Operations team to coordinate part replacement fulfillment and assist with client outreach related to consents and devices.

Core Competencies

Client-Centric Mindset
Team Leadership & Coaching
Process Ownership & Accountability
Attention to Detail
Cross-Functional Collaboration
Adaptability & Problem-Solving

What You'll Do

Team performance & KPIs: Monitor, track, and report on team KPIs; identify performance trends and work proactively with team members to address gaps and celebrate wins; conduct regular performance check-ins and provide coaching to support staff.
Case load management: Assign and distribute incoming support cases equitably across the team based on priority, complexity, and team member capacity; monitor queue health throughout the day to prevent backlog and ensure SLA adherence.
Quality assurance: Conduct regular quality audits of case handling, written communications, and call interactions; develop and maintain QA scorecards and audit frameworks aligned with company standards; share audit findings with individual agents and leadership, and facilitate improvement plans as needed.
Support desk operations: Serve as the primary administrator and day-to-day owner of the HubSpot support desk; maintain ticket workflows, pipelines, and reporting dashboards within HubSpot; ensure data integrity across all support records and enforce consistent documentation practices.
Customer communication & phone support: Answer inbound customer phone calls and provide direct support or route to the appropriate team member; assist with outbound customer outreach as needed, including follow-ups on open cases and status updates; maintain a professional and empathetic communication standard in all customer interactions.
Customer outreach – Consents & Devices: Support the team in conducting client outreach related to consent collection and device-related inquiries; coordinate with internal stakeholders to ensure timely and accurate client communication around consent and device workflows.
Parts fulfillment & field ops coordination: Collaborate with the Field Operations team in the Los Angeles office to fulfill part replacement orders; process, track, and confirm part replacement requests from initiation through delivery; maintain accurate inventory and fulfillment records, flagging shortages or delays to the appropriate teams.

How Success is Measured (KPIs)

Team performance: Monitor, track, and report on team KPIs; proactively address performance gaps and recognize wins.
Queue health: Prevent backlog and maintain SLA adherence through active case load management throughout the day.
Quality: Conduct regular QA audits of case handling, communications, and calls; share findings and facilitate improvement plans.
HubSpot hygiene: Ensure data integrity across all support records; maintain workflows, pipelines, and dashboards with consistent documentation.

Must-Have Qualifications

2+ years of experience in a customer support or client services environment.
1+ year in a lead, supervisory, or senior support role.
Proficiency with HubSpot CRM/Support Desk or comparable helpdesk platforms.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Demonstrated ability to conduct quality reviews and provide constructive feedback.
Comfortable working on-site in a collaborative, team-based office environment.
Exposure to KPI reporting tools, dashboards, or data visualization.

Nice-to-Haves

Bilingual (English/Spanish) — a plus given the Los Angeles market.

Compensation & Perks

Full-time salaried role; Base: $60,000–$80,000 base salary + meaningful employee stock options
Benefits: 100% company-paid medical, dental, vision; 401(k); generous PTO
Workspace: El Segundo HQ with rooftop views, espresso bar, and weekly team lunches

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

senior helpdesk jobs in los angeles ca

Support Lead

Senior Associate, Technology Services

Senior Technical Project Manager

Senior Technical Project Manager, Healthcare — Growth Track Product

Senior Help Desk Technician

Senior IT Administrator

Senior Product Owner/Product Manager

Senior Data Engineer

Senior .NET Software Developer

Security Engineering Manager

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