Top 203 Help desk Jobs in Louisiana

Network Support Technician
Inserso Corporation —Alexandria, LA
- Up to $65,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —Louisiana
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
IT Technician job opening in Cameron, Louisiana
Intone Networks —Cameron, LA
- $85,000 a year
- Full-time
- Mid-level
Help Desk Analyst
LWCC —Baton Rouge, LA
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Quick Apply
IT Integration Support
Confie Administrative Services Inc —Baton Rouge, LA
- $24 - $26 an hour
- Hybrid work
- Spanish
- Up to 50% travel
- English
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician 1
Franciscan Missionaries of Our Lady Health System —Baton Rouge, LA
- Day shift
- Research
- Microsoft Office
- High school diploma or GED
Tier 1 Help Desk Technician - Bossier City LA
SteerBridge —Bossier City, LA
- $33,000 - $33,600 a year
- Full-time
- Office
- Bachelor's degree
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Help Desk Support Rep, 1
YRCI —New Orleans, LA
- Full-time
- Writing skills
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
IT Support Services I - Help Desk
Courser Employment Services LLC —Lafayette, LA
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Paid holidays
IT Support Technician
Testronic —Kenner, LA
- Computer Science
- Mid-level
- Master's degree
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Services I-Help Desk
Courser Employment Services LLC —Lafayette, LA
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Paid holidays
Technical Support Specialist I
Louisiana Legislative Auditor —Baton Rouge, LA
- Full-time
- Computer science
- Computer Science
- Writing skills
Help Desk Technician
EDG —Metairie, LA
- Full-time
- English
- Mid-level
- Office
IT Support Desk Operator
The Reynolds Company —Baton Rouge, LA
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
IT Help Desk - Part-Time
Technologix —Ruston, LA
- Part-time
- English
- US work authorization
- Communication skills
Quick Apply
IT Technician
Y-Not Stop (St. Romain Oil) —Mansura, LA
- $20 - $27 an hour
- Mid-level
- Communication skills
Quick Apply
Information Technology System Engineer II
CIS LLC —Harahan, LA
- Full-time
- Azure
- Windows
- AWS
- Health savings account
- Health insurance
Quick Apply
IT Generalist
Value Driven Solutions —New Orleans, LA
- $65,000 - $90,000 a year
- Full-time
- Background check
- Windows
- US work authorization
- Health insurance
- Dental insurance
IT Support Technician
Morris & Dickson Co. —Shreveport, LA
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
Help Desk Technician - AVALA Hospital - RH477
AVALA —Covington, LA
- Overtime
- Computer science
- Computer Science
- Hospital
8d

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help desk jobs near louisiana

Network Support Technician

Inserso Corporation -
Alexandria, LA

Quick Apply

Job Details

Full-time
Up to $65,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Teamwork
Operating systems
Computer hardware
Desktop (troubleshooting support)
Systems engineering
IT
Customer support
Hardware diagnostics
IT department experience

Full Job Description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
Assist in testing, applying, and maintaining server configurations and related security patches.
Assist in maintaining and checking the health of systems and backups to include restore testing.
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
Provide inventory support and input to the provided inventory system for the customer.
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Conduct or provide new equipment deployments and/or requested deployment support.
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
Analyzes functional business requirements and design specifications for functional activities.
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Required Skills/Experience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
Associate Degree or equivalent experience.
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role.
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
General knowledge network products and systems.
Experience in a rapid paced, time sensitive, high-quality environment.
Must have excellent team skills and collaboration skills.
Attention to detail and follow-through.
Ability to work with minimal supervision.
Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.

Preferred Skills/Experience:

Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
Experience evaluating system performance results and recommending improvements or optimizations.
Experience performing IT hardware repairs and installing replacement parts.
Experience planning and leading technology assignments and projects.
Prior hands-on experience with the setup, configuration and administration of servers and backups.
Experience functioning as a technical expert across multiple project assignments.
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Physical and/or Mental Qualifications:

Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in louisiana

Network Support Technician

Customer Service / Tech Support Rep – Financial (Remote)

IT Technician job opening in Cameron, Louisiana

Help Desk Analyst

IT Integration Support

Help Desk Technician 1

Tier 1 Help Desk Technician - Bossier City LA

Help Desk Support Rep, 1

IT Support Services I - Help Desk

IT Support Technician

IT Support Services I-Help Desk

Technical Support Specialist I

Help Desk Technician

IT Support Desk Operator

IT Help Desk - Part-Time

IT Technician

Information Technology System Engineer II

IT Generalist

IT Support Technician

Help Desk Technician - AVALA Hospital - RH477

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