CALCASIEU PARISH PUBLIC LIBRARY
POSITION DESCRIPTION
POSITION TITLE: LIBRARY ASSISTANT II DIVISION: BRANCH SERVICES
CLASSIFICATION: NON-EXEMPT APPROVED BY: HUMAN RESOURCES
REPORTING RELATIONSHIPS
POSITION REPORTS TO: DEPARTMENT HEAD OR BRANCH MANAGER
POSITIONS SUPERVISED: NONE
POSITION PURPOSE
Responsible for providing circulation and patron services at a branch or department level.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for effective collection management.
a. Creates a welcoming environment with attention to collection appearance.
b. Maintains the physical appearance and orderliness of materials on shelves.
c. Efficiently and accurately sorts and shelves materials.
d. Receives and processes in-transit items.
e. Resolves issues with materials.
f. Processes new branch periodicals.
g. Receives and processes donated materials.
h. Efficiently weeds and shifts library materials as needed.
2. Assumes responsibility for providing effective branch and patron services.
a. Provides friendly and efficient patron service that enhances the level of user satisfaction.
b. Understands and performs regular circulation transactions: charging and discharging materials, registering new
patrons, renewing materials, and collecting fines and fees.
c. Understands and performs information service duties: assistance with research and library resources, readers’
advisory, and patron holds and requests.
d. Supports and assists patrons with technology use, internet access, and electronic resources using a variety of
devices.
e. Applies effective practices to address patron complaints and concerns.
f. Accurately and efficiently performs daily branch financial reports and deposits.
g. Assists in developing and implementing library programs and services to meet the needs and interests of the
community.
3. Assumes responsibility for engaging in learning and development activities.
a. Continuously improves job skills through participation in various learning and training opportunities.
b. Develops and enhances computer and technology skills necessary for effective communication and job function.
c. Stays knowledgeable and informed about our library services, resources, activities, policies and procedures.
d. Keeps informed about services, issues, emerging technologies, and research related to libraries. Relates ideas to the library’s mission and values.
e. Assists in peer support and training as needed.
4. Assumes responsibility for maintaining professional working relations and effective communication with Library staff and patrons.
a. Promotes the Library’s Core Values (Service, Community, Respect, Adaptability, Ethics & Integrity, and Teamwork) by modeling these values in all daily activities.
b. Works efficiently both individually and with a team to support the library’s mission and core values.
c. Communicates effectively using a variety of methods.
d. Develops and maintains effective relations with co-workers.
e. Provides information and assistance as requested.
f. Responds promptly and courteously to staff and patrons.
g. Informs management of any significant areas of concern.
5. Assumes responsibility for related duties as required or assigned.
a. Ensures library areas are clean, secure, and well maintained.
b. Provides branch and system level support by participating on committees, special projects and attending meetings as required.
PERFORMANCE MEASUREMENTS
1. Appropriate level of work output and efficiency is maintained. Tasks are completed in a timely manner.
2. Duties and tasks are performed accurately and in accordance with library policies and procedures.
3. Positive and professional communication and interaction with staff and patrons is maintained.
4. Patron service requests are addressed appropriately and promptly.
5. Learning and development activities are completed.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High School Diploma or equivalent.
REQUIRED KNOWLEDGE:
- Knowledge of library principles, policies, and procedures.
- Knowledge of current research methods, techniques, and sources of information.
- Knowledge of library materials and resources.
- Knowledgeable in methods of storing and retrieving materials.
- Knowledge of classification methods.
EXPERIENCE REQUIRED:
Previous experience in a library setting desired.
SKILLS/ABILITIES:
- Ability to communicate effectively.
- Good interpersonal and public relations skills.
- Ability to perform basic email tasks.
- Proficiency in Microsoft Word and general knowledge of Microsoft Office applications.
- Research skills and the ability to use digital and print resources.
- Must possess the ability to learn and utilize a variety of library technologies.
- Able to assist, direct, and coordinate others.
- General knowledge of technology trends, including mobile devices and social media.
- Ability to navigate the Internet.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Positions in this class typically require: walking, standing, sitting, bending, stretching, reaching, stooping, twisting, climbing, kneeling, lifting, talking, hearing, seeing, and repetitive motions.
Light Work: Ability to lift 25 pounds and push a cart of 50 pounds. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents may be subject to travel.
The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING ENVIRONMENT:
No hazardous or significantly unpleasant conditions (such as in a typical office).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
INTENT AND FUNCTION OF JOB DESCRIPTIONS:
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
