About This Role:
At The Pet Station Country Club, we turn the traditional boarding stay into a true vacation experience for pets. Our Pet Care Team Members provide hands-on, individualized care to each guest — from playful pups to curious kitties — ensuring every stay meets the highest standards of safety, cleanliness, and comfort.
This is a fast-paced, hands-on role ideal for someone who takes pride in delivering exceptional care, communicates clearly and professionally, and enjoys being part of a supportive, service-minded team that creates meaningful experiences for pets and their parents.
Please note that this is a department that operates 365 days a year, therefore open availability Monday-Sunday from 6:00am-9:00pm including all holidays is required for consideration. Additionally, we are not able to accommodate fixed weekly schedules.
Daily Responsibilities and Impact of a Pet Care Shift Lead:
- Delegate, coordinate, and ensure execution of the daily boarding schedule and department priorities
- Serve as the operational leader for real-time decision-making during your shift to support the team and pets in our care
- Provide ongoing coaching and feedback to maintain exceptional safety, care, and service standards throughout each shift
- Ensure individualized care plans (feeding, medications, monitoring, enrichment) are completed accurately
- Assess and respond to emerging health concerns, partnering with pet parents and veterinary offices when necessary
- Maintain and enforce human-standard cleanliness across all areas
- Model exemplary handling, documentation, and sanitation standards
- Fully and accurately document care and health observations in system
- Lead by example in professionalism, attendance, and adherence to company policy
You’ll Thrive as a Pack Member If You:
- Are self-motivated to uphold standards and align with the team’s mission
- Love working with dogs of all breeds, personalities, and care needs
- Excel in a fast-paced, dynamic environment being on your feet continuously
- Enjoy a collaborative team environment based in compassion and dedication to service
- Prioritize being reliable, proactive, and taking initiative
- Stay adaptable and engaged in an active setting that includes outdoor work year-round, caring for pets rain or shine
This is not a management-from-the-office position. Our Shift Leads work alongside their teams every day, setting the standard through their actions while providing coaching, support, and accountability. Success in this role comes from balancing exceptional pet care with the ability to coach teammates, communicate confidently, and make sound decisions under pressure.
Why You’ll Love Working Here Because We Are:
- A Louisville-local owned and operated business that loves giving back to the community through The Pet Station Foundation
- Dedicated to upholding the philosophy of Servant Leadership
- Committed to the care and service of all team members and clients
- Two-Time Winners of Top Workplace Awards AND The Spirit Award
- 2024 International Pet Boarding Association’s Top Large Boarding Facility
Pay: $17.50 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- This position is full-time, meaning that it will be scheduled 5 days a week averaging between 35-40 hours per week. Are you looking for full-time employment?
- How long are you seeking to maintain employment?
- This department operates 365 days a year and all hours of the day, including holidays, so holiday availability is required for these team members. Are you available to work all holidays including major holidays like Thanksgiving and Christmas Day?
- Are you comfortable handling and interacting with all breeds, sizes, and ages of dogs and cats?
- This position also requires a wide variety of cleaning responsibilities from cleaning accidents in rooms, doing laundry & dishes, and deep cleaning the facility as needed. Are you comfortable with cleaning continuously throughout the day in a capacity that will require bending, twisting, scrubbing, etc?
- The starting pay range for this position is $17.00-$18.00/hour, and our benefits include paid time off, health insurance, retirement plan assistance, and pet insurance. We also offer holiday pay on the 6 major holidays of the year. Are you comfortable with the starting pay range?
- Briefly describe your experience in leading, training, or coaching employees in a team setting:
- What interests you most about this leadership position?
- This department operates Monday through Sunday between the hours of 6:00a-9:00p, and we do require open availability for all day and times as we do not offer a set schedule due to the size and scheduling dynamic of the team. Do you have open availability for the hours listed? And are you comfortable with not having a set schedule week to week?
- Our Boarding Department is high-volume and can house over 130 pets at full capacity, and we are responsible for every aspect of their care. Are you comfortable working in an environment that requires you to work on your feet in a consistently fast-paced manner that requires a high level of attention to detail?
Education:
- High school or equivalent (Required)
Experience:
- Leadership: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
