Top 22 Help desk analyst Jobs in Lowell Ma

Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Technical Systems Analyst
The Panther Group Inc —Boston, MA
- $50.00 - $53.60 an hour
- Contract
- Mid-level
- 3 years
- Organizational skills
Quick Apply
19h
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
Sr. Help Desk Analyst
Veolia —Boston, MA
- $85,000 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Security Analyst
Center For Health Information And Analysis —Boston, MA
- $75,826.40 - $125,924.24 a year
- Online Application
- Hybrid work
- Writing skills
- HIPAA
- English
- Paid holidays
- Health insurance
Quick Apply
Sr. Client Service Analyst, ITS-Service Desk
Boston Medical Center —Boston, MA
- $26.92 - $37.74 an hour
- Full-time
- Writing skills
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Application Analyst lIl - Healthy Planet Certified
Tufts Medicine —Burlington, MA
- $101,084.26 - $128,878.21 a year
- Full-time
- Remote
- 6 years
- Bachelor of Science
- Finance
Quick Apply
Senior Applications Analyst
NeighborHealth —Boston, MA
- $99,840 - $153,920 a year
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
End User Support
AccentCare, Inc. —Boston, MA
- $0.01 - $28.50 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
5d
Senior Data and Analytics Engineer
Velir —Boston, MA
- $160,000 - $175,000 a year
- Hybrid work
- English
- SQL
- AWS
Quick Apply
Manager of Telecom Engineering Platform
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Computer Science
- 3 years
- Finance
- Paid holidays
- Paid time off
Senior Enterprise Applications Engineer (Boston, MA)
Benchmark Makers —Boston, MA
- $115,000 - $145,000 a year
- Email
- Computer science
- Computer Science
- Office
Director, Product Management
Fidelity Investments —Merrimack, NH
- Full-time
- Bachelor's degree
- Continuous improvement
- Product management
Windows Device Engineering Lead
Takeda Pharmaceutical —Cambridge, MA
- $137,000 - $215,270 a year
- Full-time
- 3 years
- Quality control
- Travel
- Paid holidays
- Disability insurance
FinOps AI / ML Engineer Assoc Director
Accenture —Boston, MA
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
7d

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System Administrator
CAI —Concord, NH
MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing.
$40 - $44 an hour
4d
Help Desk Level 1
Alexander Technology Group —Manchester, NH
Associate's or Bachelor's Degree in Information Technology, CIS, Networking, or a related field. Valid transportation, clean driving record and ability to pass…
$20 - $25 an hour
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Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
Valid driver's license and reliable transportation may be required. Perform basic user account administration, including password resets, group membership…
Quick Apply
11d
Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
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help desk analyst jobs near lowell ma

Experienced Technical Support Analyst

ArcLight Information Technology
Newton, MA

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Desktop computer repair
Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Technical documentation
Wireless Access Point implementation
iOS
In-person customer service
Hardware maintenance
Wireless network configuration
Equipment troubleshooting
Microsoft Exchange
Public Cloud
Windows
Printer (troubleshooting support)
Network infrastructure
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Azure AD
Malware removal support
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
Customer issue escalation
IP networking
Desktop administration

Full Job Description

HelpDesk Technician:

We are a highly experienced local IT services provider offering a wide range of IT related services to small and medium businesses in and around greater Boston. Our mission is to bring order to chaos by providing critical IT and cybersecurity structure. Coupled with solid customer service, our processes and attention to detail have brought success to both our team, as well as to our happy clients.

We have been growing steadily since 2010 and currently have an opportunity for an experienced helpdesk technician to join our team. We will give special consideration to IT professionals with significant MSP experience, but all IT professionals are welcome to apply.

Our HelpDesk Technicians are an integral part of our team at ArcLight. We work hard to provide an environment that focuses on the needs of our clients in addition to the professional development of our team. Based out of our Newton office, our HelpDesk provides exceptional customer service to a wide range of clients located in and around the Greater Boston area.

While we see a fair share of everyday requests, our HelpDesk Technicians are also able to work on more complex tasks with servers, cloud environments, networking configurations, email administration, projects, and much more. We invest in the professional careers of our team by providing a training curriculum, and reserving time during working hours for targeted training on foundational and new technologies to ensure our team is ready for any challenge.

Required Attributes:

Experience working as an escalation point to Tier 1 helpdesk technicians. This is a Tier 2, or possibly Tier 3 depending on experience.
Excellent customer service skills, both over the phone and in person
Extensive experience administering Microsoft cloud products: Microsoft Entra, Exchange Online, SharePoint, InTune, AutoPilot, Azure Cloud Services
Positive attitude and approach to technical issues and challenges, as well as client interactions
Desire to learn new skills and pursue a career path.
Proficiency with all Windows desktop operating systems
Windows and Outlook user profile management
Experience with Microsoft 365 product administration (Word, Excel, etc)
Understanding of workstation hardware, ability to swap out internal components such as system memory, hard drives, video cards, etc.
Business application support, including Adobe Acrobat, QuickBooks, etc.
Printer setup, installation, and management
Proficiency in handling virus and malware removal
Experience with basic networking concepts and equipment such as routers, switches, and wireless access points
Familiarity with other cloud services such as Google Workspace, and OneDrive/Dropbox-style file sync and sharing systems, etc.
Experience troubleshooting mobile devices (Android and iOS phones and tablets)
Excellent attention to detail and strong documentation skills

Additional Preferred Skills:

Relevant industry certifications (Microsoft, A+, Net+, Sec+, CCNA, etc)
Proficiency with Windows server operating systems
Ability to successfully troubleshoot complex server and workstation performance issues
Understanding of server and networking hardware and connectivity.
Experience with legacy server technologies such as: Active Directory, Exchange, RDS and published apps, file and print services
Experience with both local and off-site backup methods and technologies
Network/infrastructure documentation and drawings
Experience with MacOS, iOS and other Apple products

Other Requirements:

Participation in occasional paid evening and weekend on-call assignments.
Reliable car for transportation (we reimburse for mileage)
Ability to climb a ladder to install/troubleshoot WiFi APs in drop ceilings (we have a networking/field team, this would be rare)
Ability to lift 50 lbs

Culture & Compensation:

We believe the best work for our clients comes from happy IT professionals, so we have worked hard to create a welcoming environment that prioritizes the human side of the IT services field. We believe that a healthy work-life balance is critical. We work in a fast-paced industry, which we complement with a laid-back work environment with many perks. One of the keys to our success has been our culture of exceptional customer service, so we're looking for someone who can deliver the right attitude as well as the right technical solutions. Salary and benefits are dependent on experience.

Some job benefits include:

Birthdays off!
401k with match
Healthcare including dental, vision, and short-term disability
Friendly office environment with emphasis on not burning out in IT - We enforce our lunch breaks!
Structured training on current and new technologies
Commission structure available for new client referrals
Flexible scheduling with ability to occasionally work from home when needed

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Experience:

Help desk: 5 years (Required)

Ability to Commute:

Newton, MA 02458 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in lowell ma

Experienced Technical Support Analyst

Technical Systems Analyst

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

Sr. Help Desk Analyst

IT Service Desk Analyst

Security Analyst

Sr. Client Service Analyst, ITS-Service Desk

Application Analyst lIl - Healthy Planet Certified

Senior Applications Analyst

End User Support

Senior Data and Analytics Engineer

Manager of Telecom Engineering Platform

Senior Enterprise Applications Engineer (Boston, MA)

Director, Product Management

Windows Device Engineering Lead

FinOps AI / ML Engineer Assoc Director

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