Top 4 Guest services coordinator Jobs in Lubbock, Tx

Guest Services Coordinator
UMC Health System —Lubbock, TX
- Full-time
- Spanish
- Hospital
- Writing skills
- Flexible schedule
1d
Community Relations Coordinator
Galaxy —Lubbock, TX
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Travel
9d
Groundskeeper & Facilities Coordinator
Connect Church —Lubbock, TX
- From $15 an hour
- Part-time
- Background check
- Sanitation
- Construction experience
Quick Apply
MDS Coordinator
Carillon Senior Living —Lubbock, TX
- $70,000 - $80,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- 403(b) matching
- Disability insurance

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Guest Service Representative
Comet Cleaners —Lubbock, TX
Utilize phone systems to handle incoming calls professionally. Assist guests with inquiries, requests, and provide information about dry cleaning services.
$11 - $13 a year
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Guest Services Coordinator

UMC Health System -
Lubbock, TX

Apply Now

Job Details

Full-time
1 day ago

Benefits

Flexible schedule

Qualifications

Customer communication
Writing skills
Employee relationship building
High school diploma or GED
Customer relationship management
Desktop applications
Productivity software

Full Job Description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

Job Summary
The Guest Services Coordinator will perform a variety of duties related to ensuring excellent customer service and patient relations satisfaction.

Reports to:

Job Specific Responsibilities
Daily assignments may include but are not limited to:

Act as the liaison and lead of Guest Services volunteers, providing support and leveraging resources effectively to resolve issues
Answer and direct incoming calls to appropriate departments and/or staff
Assist with scheduling and staffing needs for Information Desk, lobbies, and main entrances
Effectively train and coach Guest Services staff on best practices for customer service satisfaction
Serve as key liaison for community public facing and guest entering and leaving the hospital, clinics, or any of UMC campuses; Assist with complaints, requests, or just ensuring SIOP culture is conveyed
Serve as patient escort to patients needing guidance to their destination within the hospital or campus clinics
Professionally assist hospital departments, clinics, visitors, and patients navigate the health system and general resources available to patients and visitors
Ensure lobby of main campus and clinics are stocked with supplies, flyers, wheelchairs, and general items to ensure exceptional guest experience
All other assigned duties related to Guest Services and/or Volunteer Services

Education and Experience

High School Diploma or GED
+3 years of experience working in public relations or customer service, preferably in healthcare
+ 1 year of experience leading people and or processes, dealing with escalated customer relation matters, coordinating multiple projects simultaneously

Required Licensures/Certifications/Registrations
N/A

Skills and Abilities

Knowledge of print production and purchasing of printing services, including signage
Speak multiple language to include Spanish
Excellent communication skills, both verbally and in writing
Proficient computer user in Microsoft Office applications
Strong collaborator with a demonstrated success building and sustaining relationships

Interaction with Other Departments and Other Relationships
Internal: Interacts extensively with hospital departments and to a lesser degree the Health Sciences Center. External: Interacts extensively with patients, visitors, and outside organizations visiting the health system.

Physical Capabilities
Typically requires standing and walking for extended periods. Occasionally, sitting, lifting, and carrying up to 20 pounds. Computer entry may be for extended periods. This position requires the ability to communicate well with patients, family members, visitors, and staff, verbal communication is necessary to improve service delivery.

Environmental/Working Conditions
The position is subject to inside environmental conditions. Protection from weather conditions is present; however, temperature change inside the building may occur. Must be able to work a flexible schedule based on events. This position requires working in close proximity to other employees.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*

Apply Now

Refine Your Search

guest services coordinator jobs in lubbock, tx

Guest Services Coordinator

Community Relations Coordinator

Groundskeeper & Facilities Coordinator

MDS Coordinator

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