Top 69 Automotive Jobs in Ludington, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
EXTRUSION MATERIAL HANDLER
UACJ AUTOMOTIVE WHITEHALL INDUSTRIES INC —Ludington, MI
- Basic math
- Forklift
- High school diploma or GED
Quick Apply
Auto Care Center Service Writer
Walmart —Ludington, MI
- $14 - $27 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
3d
Military Service - U.S. Air National Guard, Aerospace Ground Equipment
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $49,838.78 a year
- Full-time
- Mid-level
- Health insurance
Retail Sales Associate – Part Time
AutoZone —Ludington, MI
- Overtime
- ASE Certification
- Spanish
- English
- Store discount
- Employee stock purchase plan
12h
Service Advisor
Baker Ford of Ludington —Ludington, MI
- Full-time
- Dealership
- Computer literacy
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
Para Professional of Automotive Technologies
Michigan Association of School Boards —Branch, MI
- $17.34 - $29.48 an hour
- Full-time
- ASE Certification
- Classroom
- Writing skills
14d
Dunie / Shop help - Mears, MI - Silver Lake Dunes
SunBuggy —Mears, MI
- Part-time
- Customer service
- High school diploma or GED
- Trade school
Quick Apply
Car Wash Shift Leader
West Coast Car Wash —Ludington, MI
- $15 - $17 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
PRESS OPERATOR TRAINEE
UACJ AUTOMOTIVE WHITEHALL INDUSTRIES INC —Ludington, MI
- Computer literacy
- Mechanical knowledge
- Entry level
Quick Apply
Shop Manager/ Diesel Mechanic Ludington, Michigan
Smyrna Ready Mix, LLC —Ludington, MI
- Full-time
- Mid-level
- CDL
- High school diploma or GED
- Paid holidays
- Disability insurance
Service Technician
Baker Ford of Ludington —Ludington, MI
- $25 - $55 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Commercial Parts Pro Store 5855
Advance Auto Parts —Ludington, MI
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply
Store Manager
NAPA —Hart, MI
- Full-time
- ASE Certification
- Dealership
- Customer service
- Health insurance
- 401(k)
Quick Apply
8d
Parts Specialist
O'Reilly Automotive Stores —Ludington, MI
- Full-time
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply
Instructor
Silverback offroad —Mears, MI
- $15 - $20 an hour
- Temporary
- In person
- In-person
- Communication skills
- Mechanical knowledge
Quick Apply
9d
Customer Service Advisor - Ludington MI
Stonebriar Auto Services LLC —Ludington, MI
- Full-time
- Customer service
- Driver's License
- Entry level
- Disability insurance
- Dental insurance
Quick Apply
12d
General Laborer
Finan Services Inc —Manistee, MI
- From $17 an hour
- Full-time
- Cleaning
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Delivery Specialist
O'Reilly Automotive Stores —Manistee, MI
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
Service Technician
Wyatt Ford —Manistee, MI
- $24 - $40 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply

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automotive jobs near ludington, mi

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

automotive jobs in ludington, mi

Contact Center Team Lead (local only considered)

EXTRUSION MATERIAL HANDLER

Auto Care Center Service Writer

Military Service - U.S. Air National Guard, Aerospace Ground Equipment

Retail Sales Associate – Part Time

Service Advisor

Para Professional of Automotive Technologies

Dunie / Shop help - Mears, MI - Silver Lake Dunes

Car Wash Shift Leader

PRESS OPERATOR TRAINEE

Shop Manager/ Diesel Mechanic Ludington, Michigan

Service Technician

Commercial Parts Pro Store 5855

Store Manager

Parts Specialist

Instructor

Customer Service Advisor - Ludington MI

General Laborer

Delivery Specialist

Service Technician

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