Top 11 Customer service technical rep Jobs in Ludlow, Ma

Call Center Customer Service Representative
WM —Windsor, CT
- $17.50 - $23.64 an hour
- Full-time
- Hybrid work
- Microsoft Office
- High school diploma or GED
- Communication skills
- Employee stock purchase plan
- Paid holidays
4d
Customer Service Technical Rep
Eastman Chemical Company —Springfield, MA
- $72,000 - $99,000 a year
- Microsoft Excel
- Engineering
- Mid-level
- Health savings account
- Paid holidays
Customer Service & Sales Support Representative
Parksite —South Windsor, CT
- $24 - $28 an hour
- Full-time
- Entry level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Customer Service Rep
Element Materials Technology —Enfield, CT
- $21 - $23 an hour
- ERP systems
- Mid-level
- Organizational skills
Outside Sales Rep - ROS
United Rentals, Inc. —Springfield, MA
- $70,000 - $110,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Sales Representative – Biotech (Entry)
Immune Biopharma —Holyoke, MA
- $88,556 - $118,356 a year
- Online Application
- No travel
- Leadership
- Communication skills
Quick Apply
Senior Inside Sales
CIRCOR Naval Solutions, LLC —Warren, MA
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Practice Support Associate - Northeast Advisor Group
Thrivent —Springfield, MA
- Contract
- Microsoft Excel
- Research
- Office
Quick Apply

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Call Center Customer Service Representative
WM —Windsor, CT
Strong technical, typing, and documentation skills with the ability to navigate multiple business applications, research customer information, maintain accurate…
$17.50 - $23.64 an hour
4d
Customer Service Technical Rep
Eastman Chemical Company —Springfield, MA
Associate's degree in scientific or engineering field required; Bachelor's degree preferred. 1-3 years of professional work experience in science related field.
$72,000 - $99,000 a year

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Electrical Test Equipment Sales Rep (Utility / NETA)
ProgUSA LLC —Ohio
Valid driver's license and the ability to travel roughly 40%. Three or more years selling technical or engineered products into the electric power industry:…
$130,000 - $150,000 a year
Quick Apply
4d
Direct Sales Manager - Base Salary + Full Benefits
Safe Haven Security —Columbus, OH
Ability to work efficiently with technical devices including laptops, tablets, and other similar support tools. Uncapped overrides on your sales staff.
$120,000 - $200,000 a year
Quick Apply

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Call Center Customer Service Representative

WM -
Windsor, CT

Apply Now

Job Details

Full-time
$17.50 - $23.64 an hour
4 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Onsite Training Class: October 12, 2026 8:30am-5:00pm EST M-F

Full Time Position(s) - Hybrid Schedule after 90 days

Site Location: 1 Griffin Rd N, Windsor, CT 06095

Work Shifts available based on business needs

Our center is open from 7:00am- 8:00pm EST and Saturday 7:00am-3:30pm EST

I. Job Summary

The Customer Service Rep I – This entry level role operates within a full-service National Accounts contact center, delivering end-to-end support for a wide range of customers across diverse and complex industries. As the primary point of contact, the representative manages customer interactions across phone, chat, and email, owning service requests from intake through completion. The role requires accurate execution, timely resolution, and consistent, seamless customer experience across all channels.

II. Essential Duties and Responsibilities

Manage customer interactions across phone, chat, and email, ensuring timely and accurate resolution from intake through completion.

Manage customer requests, including account inquiries, service scheduling, modifications, and new service setup, from intake through completion, providing updates, follow-up, and clear expectations throughout the resolution process.

Execute service requests in alignment with established processes, procedures, and guidelines.

Document all customer interactions, requests, and updates accurately within systems of record.
Coordinate with internal teams and partners to resolve service issues, ensuring appropriate follow-up and follow-through.
Identify and escalate complex or non-standard issues through established escalation paths.
Utilize internal CRM and other internal systems to access information, process requests, and maintain accurate customer records.
Maintain performance aligned with contact center standards, including quality, productivity, safety, and service level agreements (SLAs).
Perform additional job-related responsibilities as assigned.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)
1+ yr of Customer Service Experience

B. Preferred Qualifications

1 + yr Customer Service Experience in Contact Center or high volume service environment

Knowledge, Skills and Abilities

Knowledge of customer service principles and practices within a contact center environment.
Knowledge of service request handling, issue resolution, and escalation processes.
Knowledge of CRM systems, customer information systems, and business applications (Microsoft suite of Products) used to support customer interactions.
Strong verbal and written communication skills across phone, chat, and email channels.
Ability to assess customer needs, gather information, and proactively communicate updates, expectations, and next steps.
Strong problem-solving skills with the ability to identify solutions and escalate issues appropriately.
Strong organizational and workload management skills with the ability to prioritize competing demands and meet service level agreements (SLAs).
Strong technical, typing, and documentation skills with the ability to navigate multiple business applications, research customer information, maintain accurate records, and execute service requests in real time.
Strong attention to detail and commitment to quality, accuracy, and compliance.
Demonstrated accountability and ownership for managing customer requests through resolution and follow-through.

Ability to manage multiple customer interactions and priorities in a fast-paced, multi-channel environment while maintaining customer commitments.

Ability to coordinate effectively with cross-functional teams and adapt to changing priorities, processes, technology, and business needs to achieve customer and operational objectives.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position is $17.50 - $23.64. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

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Refine Your Search

customer service technical rep jobs in ludlow, ma

Call Center Customer Service Representative

Customer Service Technical Rep

Customer Service & Sales Support Representative

Customer Service Rep

Outside Sales Rep - ROS

Sales Representative – Biotech (Entry)

Senior Inside Sales

Practice Support Associate - Northeast Advisor Group

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