Top 16 Network analyst Jobs in Macon, Ga

IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
Client Support Analyst II
LayerCake Technologies —Macon, GA
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
9d
Cyber Security Analyst II - Robins AFB
VETERANS FIRST INITIATIVE LLC —Warner Robins, GA
- $80,000 - $90,000 a year
- Weekends as needed
- Remote
- 3 years
- Organizational skills
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Analyst [Google Workspace & Admin Console] - Forsyth, GA
Software Technology Inc —Forsyth, GA
- Hybrid work
- Computer science
- Computer Science
- Customer service
Quick Apply
IT - Cyber Security Analyst II
Georgia Farm Bureau —Macon, GA
- On call
- Computer science
- Computer Science
- 5 years
Linux System Administrator I
Strategic Defense Solutions —Warner Robins, GA
- $85,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
Sr Principal Program Planning and Scheduling Analyst
Northrop Grumman —Warner Robins, GA
- $111,700 - $167,500 a year
- Overtime
- Microsoft Excel
- 6 years
- Master's degree
- Paid holidays
- Disability insurance
System Analyst 4
GA Public Safety Training Center —Forsyth, GA
- $56,752 - $62,427 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Cyber Security Analyst III - Robins AFB
VETERANS FIRST INITIATIVE LLC —Warner Robins, GA
- $88,000 - $97,000 a year
- Weekends as needed
- 5 years
- Research
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Forsyth, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

More jobs to discover

Find similar jobs that you might be interested in.

Client Support Analyst II
LayerCake Technologies —Macon, GA
You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.
9d
IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
Under supervision of the IT Service Desk Manager, often performing independent day-to-day service desk/helpdesk tasks; responding to end user requests related…
$55,000.19 a year

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Business Systems Analyst (Master Data Management)
The Marzetti Company —Columbus, OH
Ability to develop and maintain business/technical documentation. Communicate complex technical findings to non-technical stakeholders in a clear and…
Computer Network Defense Analyst
AGE Solutions —Columbus, OH
Participate in proactive threat hunting operations utilizing established tools, methodologies, and Standard Operating Procedures (SOPs) to identify suspicious…
From $85,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for network analyst in macon, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

network analyst jobs near macon, ga

Cybersecurity Analyst jobs in Macon, GA

Systems Administrator jobs in Warner Robins, GA

Cybersecurity Analyst jobs in Warner Robins, GA

IT Support jobs in Macon, GA

Cybersecurity Analyst jobs in Phoenix, AZ

Analyst jobs in Syracuse, NY

Part Time Analyst jobs in New York, NY

Cybersecurity Analyst jobs in Fargo, ND

Cybersecurity Analyst jobs in Dallas Fort Worth International Airport, TX

Cybersecurity Analyst jobs in Goshen, NY

Government Data Analyst jobs in Washington, DC

Technical Writer jobs in Austin, TX

Technical Support Analyst jobs in Cincinnati, OH

Technical Writer jobs in Texas

Technical Support Analyst jobs in Ontario, CA

Technical Support Analyst jobs in San Diego, CA

Technical Support Analyst jobs in Concord, CA

Embedded Systems Engineer jobs in Chicago, IL

Systems Administrator jobs in Fairbanks, AK

Systems Administrator jobs in Carlsbad, CA

IT Service Desk Analyst II

Macon-Bibb County -
Macon, GA

Apply Now

Job Details

Full-time
$55,000.19 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Driver's License

Full Job Description

Salary

$55,000.19 Annually

Location

200 Cherry St. Suite 401 (Terminal Station), Macon, GA

Job Type

Full Time

Job Number

202600067

Department

Information Technology

Opening Date

06/08/2026

Summary

The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues for Macon-Bibb County government. To perform this job successfully, the incumbent must be able to manage and perform each essential duty and responsibility satisfactorily.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment. Other duties may be required and assigned.

Essential Duties and Responsibilities

The essential duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Under supervision of the IT Service Desk Manager, often performing independent day-to-day service desk/helpdesk tasks; responding to end user requests related to technical issues involving desktops, laptops, printers/copiers, scanners, monitors, Internet connectivity, software/applications, and other technologies.
Deploy, troubleshoot, update, and maintain computers hardware, client-side application, and software.
Respond to helpdesk ticket requests in a timely manner and ensure resolution of assigned tickets, to include delivering support by helpdesk ticket interaction, in-person (on site), remotely, by email, or by telephone.
Ensure all support requests are submitted, assigned, tracked, documented, and closed upon resolution within the ticketing system.
Triage helpdesk ticket requests through diagnostics, troubleshooting, testing/isolation, and/or escalation to appropriate IT team or vendor for resolution.
Collaborate and communicate with management, end users, other departments, vendors, external agencies, as needed to coordinate work activities’ review status of work, exchange information, resolve problems, and foster a positive work environment.
Assist with inventory management of IT assets lifecycle, including onboarding, offboarding, retention, and decommission.
Participate in projects related to technical and non-technical initiatives and ongoing support.
Develop and maintain standard operating procedures and training guides.
Adhere to county policies, procedures, guidelines, federal/state laws and regulations, and applicable industry standards and frameworks.
Attend relevant meetings to obtain guidance and offer insights.
Build and maintain strong and collaborative partnership between county department end users, vendors, and stakeholders.
Recommend IT enhancements, where appropriate, to support county-wide IT strategic goals, technology priorities, and end user needs or experiences.
Provides service and helpdesk coverage as required.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.

Education, Training and Experience

The IT Service Desk Analyst should possess, at minimum, a Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related field with (1) year of demonstrated computer related hands-on technical support ; or an Associate’s degree in similar course work in conjunction with two years of progressive information technology experience.; or an equivalent combination of relevant training, education, and experience deemed appropriate by the Director to provide sufficient knowledge, skills and abilities to successfully perform the duties and responsibilities of the position.

Special requirements:

Possession of a valid Georgia Motor Vehicle Operator’s License.
Applicant must not have a State or Federal criminal conviction record.
Applicant must be fingerprinted and pass a local background check conducted by the Macon-Bibb County Sheriff Department.

Knowledge, Skills, and Abilities

Knowledge of IT infrastructure and foundational system and network concepts.
Knowledge of technical triage, troubleshooting, testing, and monitoring concepts.
Knowledge of quality customer service and customer relationship management.
Knowledge of OSI model.
Knowledge of workflow automation and commercial software and hardware.
Skill in team building, professionalism, and courteousness.
Skill in planning, organizing, and decision making.
Ability to triage and troubleshoot computer related hardware and software break/fix problems.
Ability to resolve moderate to med-level hardware, software, and connectivity technical problems.
Ability to efficiently manage multiple tasks with exceptional attention to detail.
Ability to resolve problems in a timely, efficient, and effective manner.
Ability to plan, coordinate and organize work; set priorities and meet deadlines.
Ability to give and understand oral and written communication.
Ability to research, comprehend, and apply non-technical information related to the mission of the department.
Ability to interpret and understand a variety of forms, reports, manuals, policies, procedures, regulations, and other means of instruction and guidance.

Specialized Technical Skills:

Asset Management and tracking
Computer life cycle management (CLM)
Computer deployment and imaging
Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS.
Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.
Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management.
Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration.
Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET).

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Medical / Dental / Vision plans
Prescription coverage
Discounted Fitness centers
Deferred Compensation Plan
Flexible Spending Account(s)
Employee Assistance Program
Annual/Sick Leave
Group Life Insurance
401-A Retirement Contribution Plan - Matches up to 5%

Apply Now

Refine Your Search

network analyst jobs in macon, ga

IT Service Desk Analyst II

Client Support Analyst II

Cyber Security Analyst II - Robins AFB

Technical Support Analyst [Google Workspace & Admin Console] - Forsyth, GA

IT - Cyber Security Analyst II

Linux System Administrator I

Sr Principal Program Planning and Scheduling Analyst

System Analyst 4

Cyber Security Analyst III - Robins AFB

Seasonal, Operations Technical Specialist (Part Time)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for network analyst in macon, ga

Explore jobs in more locations

Summary

Essential Duties and Responsibilities

Education, Training and Experience

Knowledge, Skills, and Abilities

Job Seeker Tools

Employer Tools

Browse

Stay Connected