Top 34 Technical support Jobs in Macon Ga

IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
IT Specialist
Mercer University —Warner Robins, GA
- Full-time
- Computer Science
- Research
- High school diploma or GED
- Paid holidays
- Health insurance
6d
IT SUPPORT SPECIALIST
Mercedes Benz, Volvo, Subaru of Macon —Macon, GA
- Pass drug screening
- Office
- Criminal background check
Quick Apply
Specialist, Technical Support
Five Below Inc —Forsyth, GA
- From $30.67 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Organizational skills
Quick Apply
1d
IT Support Professional
Invision Technologies —Macon, GA
- $35,000 - $60,000 a year
- Full-time
- Azure
- High school diploma or GED
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Client Support Analyst II
LayerCake Technologies —Macon, GA
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
8d
Technical Support Analyst [Google Workspace & Admin Console] - Forsyth, GA
Software Technology Inc —Forsyth, GA
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Support Representative
ZCorum —Gordon, GA
- Email
- Computer literacy
- Typing
- Entry level
- Paid holidays
- Health insurance
Tech Support Specialist US
Pure Flavor —Byron, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
9d
IT Support Specialist 1
Georgia Department of Corrections —Forsyth, GA
- $38,452.58 - $61,832.00 a year
- Mid-level
- Office
- High school diploma or GED
6d
Customer Service Representative
Contractor In Charge —Macon, GA
- $17 - $19 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
- Paid training
- Health insurance
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Warner Robins, GA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Computer Operator
CompTech Computer Technologies —Warner Robins, GA
- $50,000 a year
- Mid-level
- Travel
- 1 year
- 401(k)
Quick Apply
1d
NOC Administrator
PROGRESSIVE COMMUNICATIONS LLC —Macon, GA
- $60,000 - $110,000 a year
- Overtime
- 5 years
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
IT Training Specialist II
Georgia Farm Bureau —Macon, GA
- Classroom
- Computer literacy
- Mid-level
Technical Trainer
Concept Plus —Warner Robins, GA
- Full-time
- Hybrid work
- Classroom
- Oracle
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Macon, GA
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Forsyth, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
22h

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IT Service Desk Analyst II

Macon-Bibb County -
Macon, GA

Apply Now

Job Details

Full-time
$55,000.19 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Driver's License

Full Job Description

Salary

$55,000.19 Annually

Location

200 Cherry St. Suite 401 (Terminal Station), Macon, GA

Job Type

Full Time

Job Number

202600067

Department

Information Technology

Opening Date

06/08/2026

Summary

The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues for Macon-Bibb County government. To perform this job successfully, the incumbent must be able to manage and perform each essential duty and responsibility satisfactorily.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment. Other duties may be required and assigned.

Essential Duties and Responsibilities

The essential duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Under supervision of the IT Service Desk Manager, often performing independent day-to-day service desk/helpdesk tasks; responding to end user requests related to technical issues involving desktops, laptops, printers/copiers, scanners, monitors, Internet connectivity, software/applications, and other technologies.
Deploy, troubleshoot, update, and maintain computers hardware, client-side application, and software.
Respond to helpdesk ticket requests in a timely manner and ensure resolution of assigned tickets, to include delivering support by helpdesk ticket interaction, in-person (on site), remotely, by email, or by telephone.
Ensure all support requests are submitted, assigned, tracked, documented, and closed upon resolution within the ticketing system.
Triage helpdesk ticket requests through diagnostics, troubleshooting, testing/isolation, and/or escalation to appropriate IT team or vendor for resolution.
Collaborate and communicate with management, end users, other departments, vendors, external agencies, as needed to coordinate work activities’ review status of work, exchange information, resolve problems, and foster a positive work environment.
Assist with inventory management of IT assets lifecycle, including onboarding, offboarding, retention, and decommission.
Participate in projects related to technical and non-technical initiatives and ongoing support.
Develop and maintain standard operating procedures and training guides.
Adhere to county policies, procedures, guidelines, federal/state laws and regulations, and applicable industry standards and frameworks.
Attend relevant meetings to obtain guidance and offer insights.
Build and maintain strong and collaborative partnership between county department end users, vendors, and stakeholders.
Recommend IT enhancements, where appropriate, to support county-wide IT strategic goals, technology priorities, and end user needs or experiences.
Provides service and helpdesk coverage as required.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.

Education, Training and Experience

The IT Service Desk Analyst should possess, at minimum, a Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related field with (1) year of demonstrated computer related hands-on technical support ; or an Associate’s degree in similar course work in conjunction with two years of progressive information technology experience.; or an equivalent combination of relevant training, education, and experience deemed appropriate by the Director to provide sufficient knowledge, skills and abilities to successfully perform the duties and responsibilities of the position.

Special requirements:

Possession of a valid Georgia Motor Vehicle Operator’s License.
Applicant must not have a State or Federal criminal conviction record.
Applicant must be fingerprinted and pass a local background check conducted by the Macon-Bibb County Sheriff Department.

Knowledge, Skills, and Abilities

Knowledge of IT infrastructure and foundational system and network concepts.
Knowledge of technical triage, troubleshooting, testing, and monitoring concepts.
Knowledge of quality customer service and customer relationship management.
Knowledge of OSI model.
Knowledge of workflow automation and commercial software and hardware.
Skill in team building, professionalism, and courteousness.
Skill in planning, organizing, and decision making.
Ability to triage and troubleshoot computer related hardware and software break/fix problems.
Ability to resolve moderate to med-level hardware, software, and connectivity technical problems.
Ability to efficiently manage multiple tasks with exceptional attention to detail.
Ability to resolve problems in a timely, efficient, and effective manner.
Ability to plan, coordinate and organize work; set priorities and meet deadlines.
Ability to give and understand oral and written communication.
Ability to research, comprehend, and apply non-technical information related to the mission of the department.
Ability to interpret and understand a variety of forms, reports, manuals, policies, procedures, regulations, and other means of instruction and guidance.

Specialized Technical Skills:

Asset Management and tracking
Computer life cycle management (CLM)
Computer deployment and imaging
Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS.
Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.
Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management.
Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration.
Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET).

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Medical / Dental / Vision plans
Prescription coverage
Discounted Fitness centers
Deferred Compensation Plan
Flexible Spending Account(s)
Employee Assistance Program
Annual/Sick Leave
Group Life Insurance
401-A Retirement Contribution Plan - Matches up to 5%

Apply Now

Refine Your Search

technical support jobs in macon ga

IT Service Desk Analyst II

IT Specialist

IT SUPPORT SPECIALIST

Specialist, Technical Support

IT Support Professional

Client Support Analyst II

Technical Support Analyst [Google Workspace & Admin Console] - Forsyth, GA

Technical Support Representative

Tech Support Specialist US

IT Support Specialist 1

Customer Service Representative

Geek Squad Agent (Retail Store)

Computer Operator

NOC Administrator

IT Training Specialist II

Technical Trainer

Spanish Bilingual Remote Customer Service Representative

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Major Incident Manager III

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