This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
SUMMARY
Maintains a high quality of services offered to guests through management of the daily functional areas of the Maintenance/Engineering department. Departmental efforts should maintain established operational standards.
JOB DUTIES
- Interviews, selects & train associates
- Motivates staff through positive reinforcement, and leading by example
- Provides input during the preparation of the annual budget
- Attends required meetings and training
- Conducts departmental and other required meetings for which s/he is responsible
- Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
- Ensures that all departmental policies and procedures are adhered to
- Implements Baywood & Brand promotional programs and procedures
- Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
- Monitors cleanliness and neatness of departments for which s/he is responsible.
- Monitors inventory of supplies, placing orders in a timely manner.
- Communicates with other departments, therefore promoting a seamless operation.
- Ensures that all equipment is maintained properly. Routinely inspects equipment
- Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
- Administers disciplinary action, following company guidelines
- Administers performance appraisals
- Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
- Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
- Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
- Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
- Participates in safety initiatives and is an integral part of the Safety Committee
- Completes incident reports, taking appropriate action. Notifies appropriate parties
- Performs role of Manager on Duty as needed
- Participates in the BEAR activities and other company sponsored community service & fundraising events
- Additional duties may be added at any time at the discretion of management
HOTEL PROFITABILITY:
- Maintains a clean and orderly work area free of hazards.
- Maintains adequate inventory of tools and supplies for maximum employee productivity.
- Monitors actual departmental cost by forecasting and comparing forecast to actual.
- Performs special assignments as requested.
- Participates in the MOD program.
- Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.
- Ensures implementation of an ongoing energy conservation program.
ASSET MANAGEMENT:
- Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.
- Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.
- Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.
PRODUCT QUALITY/GUEST SATISFACTION:
- Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.
- Maintains budgeted labor standards by forecasting and comparing forecast to actual.
- Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.
- Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.
- Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador’ who:
- Maintains a professional image, including grooming, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
- Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
- Recommends other Baywood properties to our guests, when appropriate
- Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!
SKILLS/QUALIFICATIONS
Education:
- Associate’s degree in vocational field and/or vocational training in mechanical, architectural engineering, refrigeration, heating and cooling, or plumbing field. On-the-job training may substitute for educational/vocational training requirements.
- Minimum three years maintenance experience with 1-2 years in a supervisory capacity.
Certifications / Licenses:
- Brand Certifications preferred
- <List any job/department specific certifications>
Experience:
- Minimum of 2 years hotel experience
- Minimum of 2 years management experience, of which 1 year is in Hospitality Management.
Additional Skills:
- Bi-lingual (Spanish & English) preferred; based on geographic market of hotel
- Proficient in Microsoft Office® (Excel, Word)
- Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
- Proficient in the hotel’s Property Management System preferred
- Ability to perform work using the approved chemicals and equipment.
- Ability to communicate effectively, both written & oral
- Ability to multi-task
- Ability to motivate and lead a team
- Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
- Ability to operate standard office equipment, including: computer, copier, & printer
- Ability to perform all job duties of all positions within the department
- Ability to learn and adhere to Brand & Baywood Hotels’ standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships
- Ability to operate office equipment and industry specific software (PMS)
- Ability to remain calm during stressful situations
PHYSICAL DEMANDS
- Walking and Standing: 95%
- Must be able to carry 50 lbs. up to 25 feet.
- Lifting, Push/Pull: 90%
o Ability to lift up to 30 lbs. regularly.
o Must be able to lift 50 lbs. to the waist, chest, and above the head.
o Ability to push housekeeping or laundry cart regularly.
- Sitting: 5%
- Bending, Stooping, Reaching: 90% (throughout the entire shift).
o Must be able to bend at the knees with up to 50 lbs., standing to an upright position.
- Driving: 5% (up to 15% if hotel has shuttle service)
- Traveling: none
Environmental Conditions:
- Inside: Protection from weather conditions, but not necessarily from temperature changes.
- Outside: Often exposed to weather conditions while maintaining exterior of property and providing guest service
ABOUT BAYWOOD HOTELS
Baywood Hotels, a privately owned hotel development and management company in the United
States, is proud to be a distinguished leader in the hospitality industry with a portfolio of the finest
brands available.
Established in 1975 with one independent motel in Laurel, Maryland, Baywood Hotels has
been delighting our guests with top rate accommodations and superior service for many years.
Headquartered in Columbia, Maryland, a suburb of Washington, D.C., Baywood also operates
regional offices in Aurora, Colorado; Herndon, Virginia; Pittsford, New York; Miami, Florida
along with San Antonio, Texas. Our portfolio includes over 15 familiar brands across almost all
major hotel chains with locations in the Northeast, New England, Mid-Atlantic, Rocky Mountain,
Southeast, Southwest United States, and India.
Recognized as an innovative leader in the hotel industry, we consistently develop outstanding
properties, resulting in endless recognition and awards from our franchisors, local governments
and other organizations. Baywood Hotels continually drives value by delivering legendary
customer service to each and every one of our guests. In our constant pursuit to achieve
excellence, we are on a continual, intentional quest for opportunity, leaving no possibility
unexplored.
Our Vision
Baywood aspires to provide a life enriching experience for our associates, guests, and the
community. Baywood Hotels is a hotel management and development company, dedicated to
operating premier hotel brands. Our philosophy is based on investing corporate resources in
our dynamic associates who are committed to exceeding our guest expectations while ensuring
optimal financial returns to our investment partners.
It’s Better at Baywood!
