Top 19 Help desk systems support analyst Jobs in Madison, Il

Help Desk - Systems Support Analyst
St. Louis County, MO —Clayton, MO
- $21.49 - $25.79 an hour
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
7d
Junior Help Desk Analyst (Part-Time, HUBZone)
Humango Solutions —St. Louis, MO
- $15 an hour
- Part-time
- Hybrid work
- Background check
- Computer Science
- Inventory management
- 401(k) matching
- Flexible schedule
Quick Apply
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
IT Help Desk Analyst
Hogan Transportation —St. Louis, MO
- On call
- Word processing
- Research
- Mid-level
- Health insurance
- Dental insurance
12d
IT Help Desk Analyst
Hogan —St. Louis, MO
- On call
- Mid-level
- Commercial
Quick Apply
12d
JD Edwards Support Tech
Stellar IT Solutions LLC —St. Louis, MO
- $40 - $45 an hour
- Day shift
- Remote
- Mid-level
- SQL
- Communication skills
Quick Apply
13d
Sr. Service Desk Analyst
CannonDesign —St. Louis, MO
- 6 years
- System design
- Office
Service Desk Analyst
World Wide Technology Holding, LLC —St. Louis, MO
- $22.88 - $28.80 an hour
- Full-time
- Oracle
- Salesforce
- Mid-level
- Profit sharing
- Wellness program
2h
Human Resources Generalist
Lexicon Services —St. Louis, MO
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Health savings account
- Disability insurance
Quick Apply
Senior Regulatory Reporting Analyst
U.S. Bank National Association —St. Louis, MO
- $86,360 - $101,600 a year
- Full-time
- CPA
- Office
- Finance
- Paid holidays
- Disability insurance
Bioinformatics Research Analyst - Neurology
Washington University in St. Louis —St. Louis, MO
- $41,700 - $75,600 a year
- Online Application
- Pass drug screening
- Office
- Java
- Commuter assistance
- Employee assistance program
Content Workflow Analyst
TEGNA Inc. —St. Louis, MO
- Part-time
- Mid-level
- Trade school
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Director, Enterprise Dynamics Services
Bw Corporate Us —St. Louis, MO
- $170,000 - $210,000 a year
- Extended hours
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
.NET Developers
Sovereign Technologies —St. Louis, MO
- Computer science
- Computer Science
- Java
Venture Development Specialist - Skandalaris Center
Washington University in St. Louis —St. Louis, MO
- $49,700 - $82,100 a year
- Online Application
- Customer service
- Writing skills
- Pass drug screening
- Commuter assistance
- Employee assistance program
Sr. Developer
Sovereign Technologies —St. Louis, MO
- Computer Science
- Master's degree
- SQL
Business Applications Director, Packaging Platform
BW Packaging —St. Louis, MO
- Extended hours
- Background check
- Computer science
- 7 years

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Help Desk - Systems Support Analyst
St. Louis County, MO —Clayton, MO
Familiarity with help desk ticketing systems and remote support tools. Equivalent to an Associate's degree in Information Technology, Computer Science, or a…
$21.49 - $25.79 an hour
7d
Systems Support Analyst
Behavioral Health Response —St. Louis, MO
On-call expectation is 0-2 calls over 8 hrs. The Systems Support Analyst will be a very hands-on member of the Information Services department technical support…
$47,400 - $64,300 a year
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Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Help Desk - Systems Support Analyst

St. Louis County, MO -
Clayton, MO

Apply Now

Job Details

Full-time
$21.49 - $25.79 an hour
7 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Flexible spending account
Paid time off
Parental leave
Loan forgiveness
Life insurance
Retirement plan

Qualifications

Customer follow-ups
Knowledge management
Network troubleshooting
Mobile device support
Email customer support
Technical support via phone
Computer Science
IT user and group management
MCP
Phone communication
Associate's degree in computer science
IT asset management
Technical documentation
Computer literacy
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Software installation
Microsoft Office
Multi-factor authentication (MFA) implementation
Associate's degree in information technology
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Software asset management
Desktop applications
Customer service knowledge base
MFA
Technical support via email

Full Job Description

St. Louis County Government's Department of Information Technology seeks to hire two IT Systems Support Analyst. These System Support Analysts serve as the initial point of contact for all technical support inquiries. This role is responsible for providing prompt, courteous, and effective assistance to users experiencing hardware, software, or network issues. The System Support Analyst will troubleshoot basic problems, resolve routine issues, and escalate more complex problems to higher-tier support as needed.

The typical starting salary range is $21.49 - $25.79 hourly depending on the candidate's qualifications and experience as well as budgetary considerations. Additionally, we offer a competitive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit: Competitive Benefits - St. Louis County Website.

St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

Examples of Duties

Respond to and log all incoming support requests via phone, email, or ticketing system according to SLA.
Provide first-level technical support for desktops, laptops, mobile devices, printers, and applications. Perform routine tasks such as password resets, account lockouts and software installations.
Diagnose and resolve basic network and connectivity issues.
Maintain accurate records of issues and solutions in the help desk system.
Follow documented procedures and contribute to internal documentation and knowledge base.
Escalate unresolved or complex issues to Tier 2 IT staff in a timely manner.
Support onboarding and offboarding processes, including MFA setup and user account provisioning.
Assist with inventory tracking and hardware/software asset management.
Maintain high levels of customer service and ensure timely follow-up and communication with end-users.
Perform other duties as required or assigned.

Minimum Qualifications

Equivalent to an Associate's degree in Information Technology, Computer Science, or a related field.

Preference may be given to applicants who have one or more of the following attributes:

Basic knowledge of Windows OS, Microsoft 365, Active Directory, and standard office applications.
Familiarity with help desk ticketing systems and remote support tools.
Familiarity with ITIL framework and service management best practices.
Technical certifications such as CompTIA A+, Microsoft MCP, or similar are a plus.
Strong interpersonal, verbal, and written communication skills.
Ability to troubleshoot and resolve common technical problems efficiently.
Experience supporting end-users in a business or enterprise environment.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above.

Responses provided to the interview questions listed under the Supplemental Question heading of this posting will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. Once questions are scored, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance.

In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year.

Apply Now

Refine Your Search

help desk systems support analyst jobs in madison, il

Help Desk - Systems Support Analyst

Junior Help Desk Analyst (Part-Time, HUBZone)

Junior User Support Specialist (Triage Analyst)

IT Help Desk Analyst

IT Help Desk Analyst

JD Edwards Support Tech

Sr. Service Desk Analyst

Service Desk Analyst

Human Resources Generalist

Senior Regulatory Reporting Analyst

Bioinformatics Research Analyst - Neurology

Content Workflow Analyst

Director, Enterprise Dynamics Services

.NET Developers

Venture Development Specialist - Skandalaris Center

Sr. Developer

Business Applications Director, Packaging Platform

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