Top 50 It help desk Jobs in Madison, Ms

IS PC Technician 2
Franciscan Missionaries of Our Lady Health System —Jackson, MS
- Day shift
- Research
- Mid-level
- 3 years
10d
IT Support Tech
Brown Group Companies —Ridgeland, MS
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Mileage reimbursement
10d
Entry-Level Managed Services Engineer
Business Communications, Inc. —Ridgeland, MS
- Microsoft Excel
- Microsoft Outlook
- Office
10d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Canton, MS
- $21.15 - $33.99 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
2d
Technical Support Specialist - Jackson, MS
Canopy Children's Solutions —Jackson, MS
- Computer Science
- Mid-level
- Windows
- Wellness program
- 403(b) matching
Quick Apply
IT Technician 1
The Specialty Alliance —Flowood, MS
- $23 - $26 an hour
- Full-time
- Ability to lift 50 pounds
- Travel
- Experience equivalent to degree accepted
Quick Apply
10d
IT Field Services Rep II
FedEx Freight —Richland, MS
- Full-time
- Remote
- Mid-level
- Organizational skills
- Ability to lift 75 pounds
8d
Field Services Specialist - Mississippi / Louisiana Area
NRT Technology Corp. —Mississippi
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Jackson, MS
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Technology Field Services Technician
Regions —Ridgeland, MS
- $52,200 - $65,565 a year
- Overtime
- 6 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
10d
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
IT Support Specialist
Marmon Industrial Energy and Infrastructure —Pearl, MS
- Email
- Azure
- ERP systems
- Mid-level
Quick Apply
IT Support Analyst I 5210
Keesler Federal Credit Union —Jackson, MS
- Weekends as needed
- Hybrid work
- Computer literacy
- Research
- Office
- Disability insurance
- Health insurance
7d
Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)
Kentro —Jackson, MS
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Home Services Advocate I
C Spire —Ridgeland, MS
- Full-time
- Computer literacy
- Research
- Residential
- Wellness program
- Health insurance
Quick Apply
Help Desk & Support Applications - Manager _ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Computer literacy
- Mid-level
- University
IT Communications Support Technician
Hinds County, Mississippi —Hinds County, MS
- From $50,133 a year
- Full-time
- Writing skills
- English
- Mid-level
Dynamic Server Support
Worldwide TechServices —Pearl, MS
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
Computer Operator, Lead
Southern Farm Bureau Casualty —Ridgeland, MS
- Rotating weekends
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Health insurance
Quick Apply

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IS PC Technician 2

Franciscan Missionaries of Our Lady Health System -
Jackson, MS

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Job Details

10 days ago

Qualifications

Research
High school diploma or GED

Full Job Description

The PC Support Analyst 2 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.

Job Duties

Utilizes IS project management methodology and best practices to improve individual and organizational effectiveness, and outcomes.
Responsible for training/mentoring junior staff.
Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
Provides high-quality, consistent end user support services for all employees within FMOLHS in person, via telephone, or through remote software. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.
Images, configures and deploys new hardware, software and peripherals for use on the corporate network. Able to manage small to moderate installations of new hardware, software, or upgrades through completion.
Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
Relies on experience and judgement to plan and accomplish goals. Performs a variety of complicated tasks. May lead or direct the work of others. A wide degree of creativity and latitude is required.

Experience:

3 years in database applications or PC hardware & software.
Health System Intern will be considered as experience.

Education:

High School Graduate.

Special Skills:

Experience supporting MS operating systems, web-based applications, and remote users.
Experience identifying and resolving hardware and software issues for laptops, desktops, and peripherals.

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Refine Your Search

it help desk jobs in madison, ms

IS PC Technician 2

IT Support Tech

Entry-Level Managed Services Engineer

IT Support Associate II, Ops Tech Solutions (OTS)

Technical Support Specialist - Jackson, MS

IT Technician 1

IT Field Services Rep II

Field Services Specialist - Mississippi / Louisiana Area

Help Desk Analyst

Client Support Desk Analyst

Technology Field Services Technician

IT Support Engineer I

IT Support Specialist

IT Support Analyst I 5210

Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)

Home Services Advocate I

Help Desk & Support Applications - Manager _ Division of Information Systems

IT Communications Support Technician

Dynamic Server Support

Computer Operator, Lead

I want to receive the latest job alert for it help desk in madison, ms

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