Top 19 Desk analyst Jobs in Madison, Wi

Jr. End User Support Analyst
Zoll Medical Corporation —Deerfield, WI
- $25 - $33 an hour
- High school diploma or GED
- Travel
- Conflict management
Recruiter/Account Manager - Tech Division
CFS —Madison, WI
- Mid-level
- 2 years
- Commuter assistance
- Paid holidays
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account
Support Coordinator
Esker —Middleton, WI
- $19.19 - $24.00 an hour
- Hybrid work
- Computer Science
- Office
- Experience equivalent to degree accepted
- Profit sharing
- Paid time off
Quick Apply
Information Security Analyst I
Arrowhead Pharmaceuticals —Madison, WI
- $65,000 - $80,000 a year
- Computer science
- Computer Science
- Windows
Student Information Systems Analyst
The Medical College of Wisconsin, Inc. —Madison, WI
- Weekends as needed
- Hybrid work
- Oracle
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Client Services Manager
Wisconsin Foundation and Alumni Association —Madison, WI
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Inventory management
Treasury Analyst
Esker —Middleton, WI
- $70,000 - $80,000 a year
- Hybrid work
- CPA
- Office
- 3 years
- Profit sharing
- Paid time off
Quick Apply
Analyst II, Information Security
Arrowhead Pharmaceuticals —Madison, WI
- $80,000 - $100,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Jr. End User Support Analyst

Zoll Medical Corporation -
Deerfield, WI

Apply Now

Job Details

$25 - $33 an hour

Qualifications

Customer communication
Operating systems
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
High school diploma or GED
Desktop (troubleshooting support)
Desktop administration
Mobile devices

Full Job Description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Job Summary

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.

Essential Functions

Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
Maintaining technical ownership of support tickets, utilizing ZOLL’s ITIL ticketing system for documentation and escalation.
Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
Participating in project teams and creating/updating team documentation and procedures.
Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
Recommend process changes as needed to improve service levels
Create/maintain support documentation and procedures
Stay current with information technology systems and industry trends
Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
Some domestic and international travel may be required

Required/Preferred Education and Experience

High School Diploma required
1+ years experience with Microsoft Operating Systems and Microsoft applications
Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
Commitment to a training and development plan that involves passing certification exams
ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities

Familiarity with end-user computing devices, applications, and security best practices.
Excellent customer service skills with the ability to convey technical information in user-friendly terms.
Strong team collaboration skills to ensure effective Service Desk operations.
Proficient relationship, conflict management, and communication skills.
Advanced problem-solving abilities.
Capacity to handle multiple tasks simultaneously with a sense of urgency.
Proactive and punctual with efficient multitasking capabilities.
Solid planning and organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$25.00 to $33.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Apply Now

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desk analyst jobs in madison, wi

Jr. End User Support Analyst

Recruiter/Account Manager - Tech Division

Service Delivery Analyst

Support Coordinator

Information Security Analyst I

Student Information Systems Analyst

Client Services Manager

Treasury Analyst

Analyst II, Information Security

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