Top 10 Desk technician Jobs in Madison, Wi

Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
Helpdesk Technician
Arrowhead Pharmaceuticals —Madison, WI
- $55,000 - $67,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
14d
Part-Time Help Desk Technician
pc/nametag —Verona, WI
- Part-time
- Background check
- Mid-level
- Windows
- Employee discount
- Flexible schedule
Quick Apply
5d
PC Technician 1
Ampro Data Services Inc —Madison, WI
- From $19 an hour
- Full-time
- Organizational skills
- In-person
- 1 year
- Health insurance
- Paid time off
Quick Apply
1d
IT Support Technician
AprilAire —Madison, WI
- Full-time
- Hospitality
- Computer science
- Computer Science
- Free parking
3d
Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST
United Way —Madison, WI
- $55,000 - $60,000 a year
- Full-time
- English
- Mid-level
- SQL
10d

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*Engineering and Technology* – knowledge of the practical application of engineering science and technology, including applying principals, techniques,…
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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…

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desk technician jobs near madison, wi

Customer Support Technician

Rigbot
Madison, WI

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Job Details

Qualifications

Mobile device support
English
Databases
Bachelor's degree
Desktop (troubleshooting support)
Remote access software
Customer support
Technical Proficiency
Mobile devices

Full Job Description

Responsibilities Include:

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers

Job brief

We are looking for a competent Customer Support technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Customer Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Skill Requirements

Must have:

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

Nice to have:

Experience with customer ticketing systems like Zendesk

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desk technician jobs in madison, wi

Customer Support Technician

Helpdesk Technician

Part-Time Help Desk Technician

PC Technician 1

IT Support Technician

Field Technician

211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST

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