We’re looking for a detail-oriented Project Coordinator to manage customer orders from contract through final resolution. In this blended role, you’ll coordinate order entry, purchasing, scheduling, release, delivery, and installation—while also supporting showroom/brand ambassador backup and trade new construction estimating responsibilities. You’ll partner with sales, order fulfillment teams, trade and retail sales representatives, customers, and third-party providers to deliver an excellent customer experience.
Key Responsibilities
· Support our Trade segment producing project estimates by working with Trade Sales representatives and customers to create takeoffs from building plans, prepare new bids, and revise existing bids as needed.
· Provide showroom/brand ambassador backup, including answering customer service calls, opening and closing the showroom as needed, covering daily lunch breaks, and assisting customers with showroom displays and product selections.
· Assist the Project Coordinator team with installation scheduling support, including coordinating timelines, communicating updates, scheduling delivery, work order management and helping ensure projects stay on track.
- Coordinate and manage installation permits and related documentation (including Lead Safe Install paperwork when applicable).
- Approve and process payments for subcontracted installation companies, as applicable.
· Serve as a primary point of contact for internal teams and customers throughout the order lifecycle.
- Review and enter/book orders from the sales team; confirm details, timelines, and requirements.
- Purchase products from vendors and corporate manufacturing facilities; track confirmations and changes.
- Record and manage key dates and activities related to orders to ensure on-time delivery.
- Schedule and release completed product; coordinate value-add and pre-finish activities as needed.
- Support payment collection following delivery/installation when needed.
- Manage recovery processes for shortages, damages, and service issues; order parts and schedule service as required.
- Process factory credits and follow up on pending/denied credits.
- Serve as a resource for product offering and system/process questions
- Assist with physical inventory and resolving inventory discrepancies as needed.
- Promote continuous improvement within the department.
Qualifications
- High school diploma or GED required
- Proficiency with Microsoft Office (Excel, Word, Outlook) required.
- Ability to manage multiple priorities with strong attention to detail and follow-through.
- Strong communication skills and customer-service mindset (internal and external).
- Ability to work effectively in a team environment.
Preferred
- 0–2 years of customer service or general business experience.
- Familiarity with general construction applications/terminology and/or window and door applications/components.
· Familiarity with reading building plans preferred.
- Willingness to learn and develop proficiency in tools such as PQM, Salesforce, Company Cam, and Microsoft Teams.
What Success Looks Like
- Accurate order processing and documentation
- Efficient coordination to hit milestones and delivery/installation timelines
- Excellent customer service for internal and external stakeholders
- Ownership of individual goals and follow-through on open issues
- Demonstrated strengths in teamwork, communication, organization/planning, and problem-solving
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
