Top 10 it helpdesk technician Jobs in madison wi

Helpdesk Technician
Arrowhead Pharmaceuticals —Madison, WI
- $55,000 - $67,000 a year
- Computer science
- Computer Science
- Mid-level
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DoIT General Help Desk Technician
University of Wisconsin–Madison —Madison, WI
- $21 - $26 an hour
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Windows
- Retirement plan
11d
Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
IT Technician (ITSM, ITIL)
ATC —Madison, WI
- $70 a month
- No weekends
- PMP
- Office
- Senior level
Computer Technician (ITSM, ITIL)
ATC —Madison, WI
- $70 a month
- No weekends
- PMP
- Office
- Senior level
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HARDY INDUSTRIES —Madison, WI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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it helpdesk technician jobs near madison wi

Helpdesk Technician

Arrowhead Pharmaceuticals -
Madison, WI

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Job Details

$55,000 - $67,000 a year

Qualifications

Mobile device support
Software deployment
Enterprise software
Windows
Internal employee customer service
Video conferencing software
Productivity software support
Remote access software
Desktop applications
Mobile device management
System deployment
Productivity software
Video conferences (communication methods)
Desktop administration
Intune
Video conferencing systems operation
Active Directory management
IT department experience

Full Job Description

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.

Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.

Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.

The Position

Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.

Responsibilities

Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools
Maintaining PC life cycle – imaging, deploying, migrating, retiring PCs
Maintain IT equipment inventory and software
Respond to employees' inquiries regarding Windows 11, Office 365, and mobile devices
Troubleshoot network connectivity issues
Upholding acceptable usage policies as outlined by the company handbook
Upholding IT security best practices outlined by the IT department
Assist IT management with physical networking tasks on occasion
Support and troubleshoot video conferencing technologies on PCs and in conference room environments
Light Active Directory administration

Requirements

2+ years of professional IT experience
Proficiency in Microsoft Windows 11 in an Active Directory Domain setting
Proficiency in enterprise computer image deployment tools such as Smart Deploy
Proficiency in Microsoft Office 365 desktop applications
Proficiency using remote support tools such as Beyond Trust
Excellent customer service skills
Proficiency in Microsoft Intune
Proficiency in video conference platform Team. Zoom, Webex

Preferred

Bachelor's degree in Computer Science or a related field
A+ certification
Experience with ticketing systems
Experience with cloud MDM platforms

Arrowhead provides competitive salaries and an excellent benefit package.

Candidates must have current, valid authorization to work in the country where this role is located.

California Applicant Privacy Policy

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it helpdesk technician jobs in madison wi

Helpdesk Technician

DoIT General Help Desk Technician

Customer Support Technician

IT Technician (ITSM, ITIL)

Computer Technician (ITSM, ITIL)

Now Hiring IT and Telecom Field Technicians

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