At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview: Leverage a deep understanding of the real-world goals of seekers, helpers, and agencies in navigating the social service ecosystem in order to design, validate, deliver, and iterate on products and systems that support those goals.
Objectives:
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Coordinate, and collaborate with User Research, Design, Engineering, product, and stakeholders to define and implement product solutions.
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Use qualitative and quantitative data to inform your designs approach, iterate on, and measure the success of your solutions
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Deliver appropriate and timely solutions that are grounded in empathy, data, and an understanding of what is technically possible
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Communicate and foster alignment across company teams around design principles and approaches.
Key Responsibilities and Duties:
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Collaboration and feature definition: Work with internal and external stakeholders as well as user research to define product features and goals. Collaborate with your core team to champion and prioritize work that benefits both our users and our business
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Analysis, Synthesis, & Ideation: Review product usage data and user feedback to understand our users’ experience of the product. Communicate research and analysis findings through conceptual modeling, flowcharts, personas, storyboards, and scenarios, and present these artifacts to internal stakeholders to drive product decisions and design choices.
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Wireframing, Prototyping, & Requirements Definition: Design new products, interfaces, and user experiences for web and mobile by creating wireframes, mockups and detailed design specifications to describe the user experience and interface. Work closely with delivery teams and stakeholders to ensure that design specifications are thorough, technically feasible, meet user goals, and are implemented correctly.
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Communication & Alignment of Design Rationale : Collaborate cross-functionally to build alignment around product directions and to anticipate the impact of new designs/features on company processes and output.
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Define & Institute Design Systems & Best Practices : Drive the quality and consistency of our product design by defining standard design practices and patterns for application across the system, based on current best practices and standards of usability and accessibility. Define broad implementation strategies to institute these systems and best practices, mentor others in adopting them, and hold delivery teams accountable to maintaining these standards.
Qualifications
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5 - 8 years of experience designing and launching software products with seamless customer experiences in complex, fast-paced environments requiring critical thinking
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Expertise building concepts and presenting ideas to stakeholders for feedback and acceptance
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Deep understanding of measuring product and customer success through design
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Experience developing and maintaining Design Systems
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Outstanding communication and problem-solving skills
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Demonstrated ability to effectively collaborate with partners across disciplines including Product, Engineering, and Marketing
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Bachelor Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline a plus, or equivalent experience
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Nice to have: Familiar with the social safety net and has previous experience designing solutions for the space
Perks at Findhelp
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401k & equity grants
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Free food and onsite gym at our Austin HQ
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Paid parental leave
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Competitive PTO & 10 paid holidays
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Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
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Dog-friendly office in Austin HQ
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24/7 access to telemedicine and counseling
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Book Purchasing Program
We’re building a diverse, inclusive team
You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
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Culture Committee
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Leadership Development Training
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Paid Volunteering Time
