Top 4 Guest services agent Jobs in Madras, Or

Guest Services Agent
Resolute Road Hospitality —Redmond, OR
- $18 - $20 an hour
- Basic math
- Microsoft Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
8d
Night Auditor/Front Desk Clerk
BUNK HOUSE AT CROSS KEYS —Madras, OR
- $17.00 - $17.50 an hour
- Part-time
- Bilingual
- Hotel
- In-person
- 401(k)
- Paid time off
Quick Apply
5d
Golf Shop Service Agent
Troon —Redmond, OR
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
House Supervisor Redmond
St. Charles Health System —Redmond, OR
- $58.71 - $88.07 an hour
- Part-time
- Acute care
- Nursing
- RN License

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Public Safety Officer
St. Charles Health System —Madras, OR
Valid Oregon driver’s license and ability to meet SCHS driving requirements. Required: Ability to obtain DPSST Armed/Unarmed Professional certification within…
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Guest Services Agent
Resolute Road Hospitality —Redmond, OR
As a Guest Services Agent, you’ll be the welcoming face of the hotel, ensuring smooth check-in and check-out experiences, assisting with guest requests, and…
$18 - $20 an hour
Quick Apply
8d

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Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
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Guest Services Agent

Resolute Road Hospitality -
Redmond, OR

Quick Apply

Job Details

$18 - $20 an hour
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

High school diploma or GED

Full Job Description

Description:

City Express By Marriott located in Redmond Oregon is looking to add to our hospitality family? This hotel is conveniently located with easy access to the Redmond airport and just minutes away from the county fairgrounds, cascade village shopping center and restaurants. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career!

Summary

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Benefits

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Your Role

As a Guest Services Agent, you’ll be the welcoming face of the hotel, ensuring smooth check-in and check-out experiences, assisting with guest requests, and supporting front desk, kiosk, and pantry operations. This role is ideal for someone who brings Social Intelligence to every interaction, works Stronger Together with the teams, and takes pride in delivering service with Integrity.

What You’ll Do

Greet all guests with a friendly, welcoming attitude
Register guests, confirm reservations, and secure payment methods
Promote loyalty programs and ensure members receive benefits
Respond to guest requests and resolve concerns promptly and professionally
Operate front desk systems to check guests in and out efficiently
Process retail and pantry transactions with accuracy
Handle guest payments, room charges, and daily bank reconciliations
Manage phone calls, emails, and reservations with clarity and professionalism
Monitor lobby appearance and cleanliness; communicate service needs to other departments
Stay informed about hotel amenities, services, and local attractions
Log and report any maintenance or safety issues
Adhere to Resolute Road Hospitality policies and brand standards
Support other team members as needed
Perform other duties as assigned

Knowledge, Skills & Abilities

Knowledge of hotel front desk procedures, POS systems, and guest service best practices
Strong verbal and written communication skills
Ability to remain calm, courteous, and professional under pressure
Proficient computer and data entry skills (MS Office, brand systems preferred)
Basic math skills and knowledge of cash handling procedures
Ability to multitask, prioritize, and adapt in a fast-paced environment
Friendly and engaging interpersonal skills
Commitment to accuracy, dependability, and hospitality excellence
Knowledge of emergency response procedures and ability to act decisively

Education & Experience

High school diploma or GED required
Previous hospitality or customer service experience preferred

Licenses & Certifications

TIPS or equivalent

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements:

111RRHRDMXA

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Refine Your Search

guest services agent jobs in madras, or

Guest Services Agent

Night Auditor/Front Desk Clerk

Golf Shop Service Agent

House Supervisor Redmond

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