Top 8 Help desk support Jobs in Magnolia De

MO427-Help Desk Analyst 10830
FHR —Dover, DE
- Mid-level
- Typing
- Communication skills
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Technician - Network
Bally's Dover Casino Resort —Dover, DE
- $19.50 an hour
- Weekends as needed
- Computer science
- Computer Science
- Research
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Operations Manager
HEALTHPLANONE, LLC —Dover, DE
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
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AVP of Information Technology
Dover Federal Credit Union —Dover, DE
- Full-time
- Azure
- Computer Science
- 5 years
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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IT Support Technician (Wilmington, DE)
DBS | Point of Sale —New Castle, DE
This position is dynamic and provides a high level of service and support to all of our clients by effectively answering a high volume of support related calls…
$44,000 - $46,000 a year
Quick Apply
IT Dept - Service Support Specialist I
Phillips & Cohen Associates Ltd. —Wilmington, DE
Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive…
$22 an hour
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8d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
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5d

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help desk support jobs near magnolia de

MO427-Help Desk Analyst 10830

FHR -
Dover, DE

Quick Apply

Job Details

Qualifications

Phone communication
Typing

Full Job Description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

Process all inbound telephone calls, emails, and tickets as assigned.

Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

Basic troubleshooting of LAN/WAN issues

Remote troubleshooting of desktop issues

Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

Proactive responsiveness to time sensitive issues.

This is a diverse business process environment that requires independent critical thinking.

Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.

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help desk support jobs in magnolia de

MO427-Help Desk Analyst 10830

Technician - Network

Operations Manager

AVP of Information Technology

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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