Location
The Maine Mall - 364 Maine Mall Road
Business
Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.
Responsibilities
Operate a clean, well maintained property providing guests with a positive shopping experience
Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and execution
Support corporate sustainability efforts to reduce the property’s carbon footprint
Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
Manage and develop direct reports while ensuring compliance with all company policies and procedures
Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
Review and approve invoices for accuracy and monitor for timely payment
Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
Other duties as assigned
Qualifications
High School Diploma or GED Required
Bachelor’s degree preferred
2+ years of experience or training in shopping centers or equivalent management and leadership
3+ years of facilities operations or construction management preferred
Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
Strong leadership, interpersonal and relationship building skills
Strong project management, organizational, and problem-solving skills
Good working knowledge of financial analysis, budgeting, and forecasting
Effective writing and communication skills to include supervise, train and direct teams
Ability to adapt to changing work environment
Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
Recognized industry certification preferred
OHSA General Industries 30-hour course preferred
Compensation
- Salary type: Exempt
- Pay Frequency: Bi-weekly
- Annual Base Salary Range: $65,000 - $85,000
- Annual Bonus: 15%
Core Competencies: Decision Quality, Direct Work, Builds Networks, Communicates Effectively, Being Resilient
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to do the following:
The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to climb stoop, kneel, crouch, or crawl.
The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in this work environment is usually moderate.
The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.
Benefit Information
- Competitive compensation
- Medical, Dental and Vision beginning day 1
- 401(k) Company matching
- 401(k) Vests on Day 1
- Career development programs
- Charitable donation matching
- Generous paid time off (i.e., vacation, personal holidays, paid sick time)
- Paid Volunteer Hours
- Paid Parental Leave
- Family planning assistance including IVF, surrogacy, and adoption options
- Wellness and mental health resources
- Pet insurance offering
- Childcare Assistance
- Commuter benefits
- A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
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