HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
The Associate Account Manager will assist in the development, expansion, and maintenance of HPOne’s client relationships to achieve customer retention and growth. They will serve as the client advocate and advisor for small and medium size clients and assist Director with large enterprise clients, deepening customer relationships through meaningful interactions.
Duties/Responsibilities:
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Ensure effective facilitation, coordination, development, implementation, and execution of the small and medium client programs.
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Assist effective facilitation, coordination, development, implementation, and execution of the large client programs.
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Provide consultative support to assist clients in meeting business goals.
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Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
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Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.
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Offer solutions to enhance client performance and expand the services for small and medium clients provided by HPOne.
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Conduct regular internal operational meetings to review performance.
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Maintain a working knowledge of the entire call center operation as well as project operation.
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Manage change management process for assigned client.
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Resolve conflicts and provide solutions to his/her clients in a timely manner and provide support and assistance to the Director in these areas.
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Performs other related duties as assigned.
Required Skills/Abilities:
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Bachelor’s Degree in Business or relevant concentration
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1 year of experience in a call center or client services role
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Ability to solve complex problems in a customer-facing role
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Discipline and organization to manage multiple priorities simultaneously
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Strong relationship management skills, both internally and externally
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Ability to understand customer data and make recommendations to operations/client based on analytics
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Excellent verbal, written and Microsoft Outlook skills
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Experience in creating and presenting customer presentations
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High level of integrity, judgment and follow through
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Strong attention to detail
Preferred Skills/Abilities:
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Experience in a business-to-business customer environment with health plans or within healthcare
Physical Requirements:
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Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
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Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
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Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
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Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
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Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
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Reach with hands and arms occasionally
For Hybrid Roles:
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Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
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Occasionally moves about the office to access files, office machinery, and meet with others.
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Ability to travel 10%
Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]
