EMERGENCY 9-1-1 DISPATCHER OPENING
Overview & Schedule
The Knox Regional Communications Center (KRCC) is currently looking for an eager, dedicated individual interested in a career in emergency communications. Dispatchers handle requests for all law enforcement, fire and emergency medical services received via 9-1-1, telephone, intercom, and radio in Knox County. Dispatchers frequently interact with people who are agitated and under stress, and must have the ability to remain calm.
This is a 24/7 9-1-1 call center and requires availability for 12-hour shifts including, day, night, weekend, and holiday availability. Schedule will be determined after training requirements have been met.
Essential Duties:
- Answers 9-1-1 emergency calls from the public and dispatches adequate personnel for the effective and efficient servicing of these requests; keeps personnel who have been dispatched to calls fully informed of all facts affecting the safety and efficiently of their response to the call.
- Receives non-emergency requests for information from the public and provides information, if known, or refers caller to appropriate agency.
- Enters dispatch call information into CAD system and updates information on unit’s arrival, clearance and call status as needed; records all significant communications as required by standard operating procedures.
- Disseminates police information regarding wanted persons, stolen vehicles, missing persons, etc. that may be received by telephone, Teletype or other means.
- Acquires and maintains a thorough knowledge of the location and characteristics of significant areas of the County which the center services.
- Keeps track of all officers on a given shift and immediately informs the appropriate shift supervisor when contact with an office cannot be made as per standard operating procedure.
- Keeps track of all Fire & EMS apparatus when on calls.
- Enters into and/or retrieves information from the Maine METRO/NLETS and NCIC Teletype systems; maintains such records as required by METRO/NCIC procedures.
- Maintains In-house records of all warrants and NCIC entries and cancellations.
- Provides emergency medical instructions on all EMS calls.
- Enters Bail Conditions into METRO System on all bailed arrestees.
- Activates all served protection orders.
- Provides/fulfills all officer requests.
Qualifications:
- High School Diploma
- Two years of prior related work experience; experience and knowledge of call center operations or as a first responder is highly preferred.
- An understanding of communications and the nature of public safety.
Compensation and Benefits:
- The starting hourly pay range is $28.39 - $36.06, depending on related experience.
- The County provides an excellent benefits package to full-time employees, including health insurance fully paid for the employee and 75% paid for dependents, paid vacation and sick leave, retirement plan options, and other voluntary benefits.
Job Type: Full-time
Pay: $28.39 - $36.06 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience:
- Dispatching: 2 years (Required)
- Answering 911 Calls: 2 years (Required)
License/Certification:
- EMD, EMT, EMS TC or other related certification (Required)
Ability to Commute:
- Rockland, ME 04841 (Required)
Work Location: In person
