ADP is hiring a Deal Desk Analyst I – Human Resources Outsourcing within our Commercial Operations Center of Excellence (CoE)
*This is a hybrid role based out of our Maitland, FL, Tempe, AZ office. Qualified candidates must live within commutable distance to one of these locations. *
This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Human Resources Outsourcing (HRO) organization. We are seeking an individual who has high energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams in their pre-sales and post-sales process, working directly with clients to onboard and transition to ADP.
Responsibilities:
- Manage and validate client data by working directly with Sales, Brokers, Clients and Implementation teams to ensure accurate collection of key documentation (ex. PEO Health and benefits new business prospect applications, 401k benefit forms etc.)
- Structure deals and documents in CRM, performing due diligence and analysis of customer onboarding requirements.
- Built subject matter expertise in federal/state/local guidelines, system understanding maintaining an analytical mindset.
- Provide highly engaged, client focused and just-in-time support for Sales partners for efficient support and problem resolution.
- Work independently demonstrating organizational skills like the ability to multi-task, set priorities, follow up in a timely manner and maintain individual and team KPIs
- Manage effective communication of updates, challenges and changes across Sales and key stakeholders to ensure outstanding client support experience.
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
Qualifications:
- At least 3-5 years of business operations, customer operations/success/onboarding, sales operations experience or systems integration environment
- Ownership mindset, customer excellence, system and data curiosity and high ethical standards
- Have strong relationship building skills, the ability to collaborate in a cross functional environment and the ability to handle confidential matters
- Proven ability to work effectively both independently and in a team-based environment
- Ability to work in a fast-paced, performance-based environment and meet deadlines
- Excellent written and verbal communication skills, along with organizational and time management
- Knowledge of HR and Payroll industry tools and best practices preferred
- Strong Excel, Sales Enablement Tools (CRM, Call monitoring, Seismic, etc.), MS Word and PowerPoint skills preferred
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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
