Top 43 Incident management specialist Jobs in Maize Ks

Incident Management Specialist
Koch —Wichita, KS
- Pass drug screening
- Public speaking
- Mid-level
- Paid parental leave
- Health savings account
Information Security Specialist
Legacy Bank —Wichita, KS
- Extended hours
- Mid-level
- Office
- Trade school
- Health insurance
- Flexible spending account
Quick Apply
2d
Master Electrician
EcoPro Electric —Wichita, KS
- Up to $100,000 a year
- Full-time
- CPR Certification
- Construction site
- Customer service
- Disability insurance
- Health insurance
Quick Apply
7d
IT Service Desk Analyst (Afterhours)
Buchanan Technologies —Wichita, KS
- $34,320 a year
- 12 hour shift
- Hybrid work
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
Quick Apply
13d
IT Service Desk Analyst
Buchanan Technologies —Wichita, KS
- $31,200 a year
- 8 hour shift
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Paid training
- Health insurance
Quick Apply
9d
Security Specialist (Night Shift)
Koch —Wichita, KS
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Paid parental leave
- Health savings account
Service Engagement Specialist
Boot Barn —Wichita, KS
- Weekends as needed
- Heavy lifting
- Sales
- Computer literacy
- Store discount
- Health insurance
Quick Apply
Peer Specialist
Saint Francis Ministries —Wichita, KS
- Clean driving record
- Pass drug screening
- Mid-level
Quick Apply
WIC Clerical Supervisor - HEALTH
Sedgwick County —Wichita, KS
- $20.72 an hour
- Full-time
- HIPAA
- Research
- Mid-level
- Retirement plan
2d
Field Technical Specialist I
Imagine IT —Wichita, KS
- $24.04 - $29.72 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- Health insurance
Fraud & Analytics Manager
Nuvative Inc —Wichita, KS
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
Specialist, EHS Program-Wichita, KS
Bombardier —Wichita, KS
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Associate Occupational Health & Safety Specialist
Boeing —Wichita, KS
- $56,850 - $87,150 a year
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health savings account
- Disability insurance
Behavioral Health Specialist - Part Time and Full Time Opportunities
Mental Health America of South Central Kansas —Wichita, KS
- Part-time
- Current TB test
- Inventory management
- Customer service
Quick Apply
Payroll & HR Specialist
Profit Builders —Wichita, KS
- Full-time
- Hybrid work
- Mid-level
- Accounting
- Data entry
- Profit sharing
- Paid parental leave
1d
Spirit Defense - Senior Information Assurance Specialist
Boeing —Wichita, KS
- $102,600 - $157,300 a year
- Microsoft Excel
- Computer literacy
- Bachelor's degree
- Health savings account
- Disability insurance
Safety Specialist
Piping & Equipment Company —Wichita, KS
- $30 - $48 an hour
- Management
- Construction site
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
1d
Behavioral Health Specialist - Full Time (32 Hours) - Weekend Only
Mental Health America of South Central Kansas —Wichita, KS
- Full-time
- Current TB test
- Inventory management
- Customer service
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Wichita, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Senior Payroll & Compliance Specialist - Wichita, KS
Midwest Drywall Co Inc —Wichita, KS
- ERP systems
- Research
- Office
- AD&D insurance
- Paid holidays
Quick Apply

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Incident Management Specialist

Koch -
Wichita, KS

Apply Now

Job Details

Benefits

Paid parental leave
Health savings account
AD&D insurance
Health insurance
Dental insurance
Tuition reimbursement
Adoption assistance
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Metrics Reporting
Incident Escalation
Data summary reports
IT infrastructure
Key Performance Indicators
Agile software development
Escalation handling
Cross-functional communication

Full Job Description

Your Job

As an Incident Management Specialist (IMS), you will be a part of a team that provides a high level of service to resolve difficult and uncommon IT problems at Koch. You will be expected to deliver customer-centric experiences by taking ownership beyond traditional support boundaries and partner across teams to resolve issues and ensure business partner needs are met holistically. As an IMS, no day will be the same. You will be expected to practically apply multiple IT disciplines in support of a diverse range of enterprise businesses across Koch Inc.

Your technical skills will need to be complemented with strong soft skills in problem ownership, active listening, collaboration, persistence, working well with ambiguity, critical thinking, relationship management, and effective communication. You will have a high degree of autonomy and will be expected to use your own judgement regularly.

Our Team

The Koch Swarm team delivers enterprise-wide IT end-user support across all Koch companies globally. We are a knowledge-centered team that values thinking, learning, and contribution as much as execution.

We operate in a complex environment and expect our team members to think beyond the ticket to improve the environment, challenge existing ways of working, and continuously raise the standard for how support is delivered. We avoid tunnel vision, focus on root causes, and take ownership for improving outcomes-not just responding to issues.

Location: This role can be located in Wichita, KS / Atlanta, GA / Plano, TX and requires an in-office presence with flexibility.

This role is not eligible for VISA sponsorship.

What You Will Do

Gain a deep understanding of the customer's business objectives, pain points, and operational requirements. Communicate and collaborate with internal teams to translate this understanding into tailored solutions.
Establish and maintain open lines of communication with our global business partners, serving as a trusted advisor. Proactively engage in regular check-ins, status updates, and strategic discussions to build strong, collaborative relationships.
Act as the primary point of contact for addressing any concerns, issues, or challenges raised by the business. Work with cross-functional teams and stakeholders, within KT and the business, to resolve issues swiftly and effectively, ensuring customer satisfaction and loyalty.
Gather customer feedback and insights to advocate for improvements and enhancements to our services. Collaborate with KT Product Teams to relay customer needs and contribute to the continuous improvement of our global offerings.
Maintain accurate records of business partner interactions, feedback, and agreed-upon action plans. Provide regular reports to necessary stakeholders, summarizing service health, satisfaction, and any potential risks.
Contribute, own, and drive the transformation and application of consumer experience initiatives through the Visual Task Board (VTB). Work with Story Owners to refine stories per the Working Agreement, prioritize during Backlog Review and Grooming, and apply Economic Thinking to quantify business value.
Ensure process improvements and value creation activities are based on business outcomes while applying economic and critical thinking with a sense of urgency to prioritize the highest value contributions.
Demonstrate ownership and accountability as a single global team supporting the entire business through partnerships with any KT group necessary to deliver optimized services.

Who You Are (Basic Qualifications)

Experience supporting both internal and external business consumers with IT related issues.
Experience identifying and communicating technical support trends within an enterprise environment.
Experience preparing and presenting performance metrics in a stakeholder and/or leadership forum.
Demonstrated experience working within the concepts of IT Infrastructure Library (ITIL) framework.
Experience building coalitions with different support teams for escalated issues and facilitating resolution from request to completion.
Experience with Software Development Lifecycle (SDLC) best practices and Agile frameworks.

What Will Put You Ahead

Experience working on process improvement or optimization initiatives
Experience collaborating with global teams
Experience with Active Directory, SCCM, Office 365, Windows 10 / 11
Experience in Cloud (AWS EC2/Workspaces), Network support, Application support
Experience in scripting/programming/automation
Experience identifying and driving consumer experience improvements
Experience in business meeting facilitation and/or public speaking

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

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Refine Your Search

incident management specialist jobs in maize ks

Incident Management Specialist

Information Security Specialist

Master Electrician

IT Service Desk Analyst (Afterhours)

IT Service Desk Analyst

Security Specialist (Night Shift)

Service Engagement Specialist

Peer Specialist

WIC Clerical Supervisor - HEALTH

Field Technical Specialist I

Fraud & Analytics Manager

Specialist, EHS Program-Wichita, KS

Associate Occupational Health & Safety Specialist

Behavioral Health Specialist - Part Time and Full Time Opportunities

Payroll & HR Specialist

Spirit Defense - Senior Information Assurance Specialist

Safety Specialist

Behavioral Health Specialist - Full Time (32 Hours) - Weekend Only

Seasonal, Operations Technical Specialist (Part Time)

Senior Payroll & Compliance Specialist - Wichita, KS

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