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Business Development Manager

Pohanka Automotive Group -
Chantilly, VA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Stakeholder relationship building

Full Job Description

Join a High-Energy Team, Driving Customer Experience Excellence

Pohanka Automotive Group is looking for a driven, people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations.

In this role, you’ll coach and inspire a high-performing BDC team help create an exceptional experience across phone, internet, text, and chat communications.

We’re seeking a modern leader who thrives in a fast-paced environment, embraces technology, values team culture, and knows how to turn customer interactions into lasting relationships.

If you are passionate about leadership, performance, customer experience, and growth — we want to meet you!

What You’ll Do

Lead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiences
Coach representatives through call reviews, training sessions, and real-time feedback to continuously improve results
Collaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfaction
Analyze KPIs and performance trends to identify growth opportunities and implement action plans
Provide regular performance reporting and operational updates to dealership leadership

What We’re Looking For

Proven leadership or BDC management experience in automotive, customer service, or call center operations
Strong communication and relationship-building skills
Ability to coach, motivate, and develop team members
Comfortable working with DMS systems, digital communication tools, and reporting platforms
Performance-driven mindset with a passion for achieving goals and improving customer experience
Strong organizational skills and ability to multitask in a fast-paced environment
Positive attitude, professionalism, and strong work ethic

Benefits & Perks

Competitive compensation package
Performance bonuses and incentive programs
Medical, dental, and vision insurance
Life and disability coverage
401(k) with company contribution after 90 days
Paid vacation, holidays, and personal leave
Vehicle purchase discounts
Career advancement opportunities

About Pohanka Automotive Group

Pohanka Automotive Group has been delivering exceptional automotive experiences since 1919. What started as a single repair facility has grown into one of the most respected dealership groups in the Washington DC Metro area, with 22 locations across Virginia, Maryland, Washington DC, and Texas.

Through Pohanka Community Outreach, we proudly support more than 1,600 local organizations and contribute over $3 million annually to charitable initiatives.

Quick Apply

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bdc manager automotive jobs in manassas, va

Business Development Manager

BDC Sales Manager

Automotive BDC Agent – Sales & Service (Franchise Dealerships)

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Join a High-Energy Team, Driving Customer Experience Excellence

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