Top 119 Manager i Jobs in Manassas, Va

Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Branch Manager I
SiteOne Landscape Supply —Chantilly, VA
- Full-time
- Sales
- Mid-level
- High school diploma or GED
- Paid training
- Paid holidays
Recreation Manager I
City of Alexandria, VA —Alexandria, VA
- $64,296.44 - $86,127.86 a year
- Full-time
- Customer service
- Pass drug screening
- Mid-level
Project Manager I (Data Center Integration)
Wesco —Manassas, VA
- $64,946 - $81,184 a year
- Urgently hiring
- Computer literacy
- No high school diploma
- Research
- Health insurance
- Dental insurance
12d
Project Manager I
Administration & Operations —Fairfax, VA
- Up to $107,000 a year
- Online Application
- Master's degree
- Driver's License
- University
- Commuter assistance
- Paid holidays
Care Manager I
V-Tech Solutions Inc. —Washington, DC
- $30.88 - $44.00 an hour
- Contract
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
General Manager I - Distribution
Genesis Logistics Inc. —Stafford, VA
- $120,000 - $155,000 a year
- Full-time
- Bachelor's degree
- Warehouse
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
10d
Information Technology Program Manager I
Fairfax County Government —Fairfax, VA
- $104,440.75 - $182,771.26 a year
- Full-time
- Computer Science
- 5 years
- System design
- Health insurance
- Dental insurance
13h
Senior Program Manager I
One Federal Solution —Arlington, VA
- $43 - $47 a year
- Full-time
- 6 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Contract Manager (Mgr Contract Admin 1) 27906
HII —Springfield, VA
- $107,873 - $135,000 a year
- Email
- Office
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Transportation Manager I
Genesis Logistics Inc. —Stafford, VA
- $85,000 - $110,000 a year
- Full-time
- 3 years
- Business development
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Sr. Product Manager I (6704)
MetroStar —Tysons Corner, VA
- $184,000 - $221,000 a year
- Full-time
- Hybrid work
- 5 years
- Product management
- US work authorization
- Paid training
- Paid holidays
Quick Apply
General Manager, Aviation Lounge 1
Sodexo —Arlington, VA
- $89,250 - $115,500 a year
- Full-time
- Bar
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
21h
Business Portfolio & Value Manager I (Lending)
Navy Federal Credit Union —Vienna, VA
- $111,600 - $163,100 a year
- Online Application
- Microsoft Excel
- Office
- Finance
3d
Sunglass Hut - Assistant Manager I
Sunglass Hut —Fairfax, VA
- $31.85 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
Project Leader 1
M.C. Dean, Inc —Manassas, VA
- $125,120 - $187,680 a year
- Full-time
- Computer Science
- System design
- Mentoring
Incident Manager I
Farfield Systems, Inc —Arlington, VA
- Full-time
- Bachelor of Science
- Research
- Mid-level
Manager I, Device Associate, Manager, Quality Services
Amazon.com Services LLC —Arlington, VA
- $57,700 - $101,100 a year
- Full-time
- Word processing
- Mid-level
- Windows
- AD&D insurance
- Health insurance
AHR 1 - Case Manager
Shelter House —Fairfax, VA
- $52,000 - $56,000 a year
- Weekends as needed
- Hybrid work
- Current TB test
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Business Management Manager 1
Northrop Grumman —Chantilly, VA
- $110,000 - $165,000 a year
- Overtime
- CPA
- Office
- 3 years
- Paid holidays
- Disability insurance

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manager i jobs near manassas, va

Help Desk Manager Level I

ActioNet -
Rosslyn, VA

Quick Apply

Job Details

Full-time
Up to $165,000 a year

Qualifications

ITIL Foundation
Managing technical support teams
Customer communication
Computer science
ITIL Certification
Bachelor's degree in information technology
Computer Science
Team supervision
Managing teams in a customer support role
Technical documentation
macOS support
Software implementation
Metrics Reporting
Mid-level
Windows
Incident Escalation
Team development
Key Performance Indicators
Customer service training (staff training program)
Professional development support
Bachelor's degree
Zendesk
Task prioritization
HDI Certification
Customer support ticket management
Mentoring
macOS
ServiceNow
Technical training
Bachelor's degree in computer science

Full Job Description

Position: Helpdesk Manager - Level I

Location: Rosslyn, VA

Clearance: Secret

The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs). Duties are:

Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
Monitor ticket queues and assign tasks to team members based on priority and expertise.
Provide first-line escalation support for unresolved or complex technical issues.
Train and mentor help desk staff to improve technical skills and customer service.
Track and report on help desk performance metrics, such as response times and resolution rates.
Ensure compliance with SLAs and organizational policies for IT support.
Maintain documentation of help desk processes, procedures, and troubleshooting guides.
Collaborate with IT teams to escalate and resolve system-wide issues.
Assist in the implementation of new help desk tools and technologies.
Foster a positive and professional work environment to enhance team performance.

Professional Qualifications/Skills

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum of 2 years of experience in IT support or help desk operations.
Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
Excellent communication and interpersonal skills to interact with end users and team members.
Strong organizational and time management skills to handle multiple priorities.
Experience in training and mentoring staff is preferred.
Familiarity with ITIL or other IT service management frameworks is a plus.
Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
Ability to work in a fast-paced environment and adapt to changing priorities.
HDI Team Lead Certification
COBIT Foundation Certification

Salary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

manager i jobs in manassas, va

Help Desk Manager Level I

Branch Manager I

Recreation Manager I

Project Manager I (Data Center Integration)

Project Manager I

Care Manager I

General Manager I - Distribution

Information Technology Program Manager I

Senior Program Manager I

Contract Manager (Mgr Contract Admin 1) 27906

Transportation Manager I

Sr. Product Manager I (6704)

General Manager, Aviation Lounge 1

Business Portfolio & Value Manager I (Lending)

Sunglass Hut - Assistant Manager I

Project Leader 1

Incident Manager I

Manager I, Device Associate, Manager, Quality Services

AHR 1 - Case Manager

Business Management Manager 1

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