Logistics - Client Account Coordinator
Location: Manchester, IA | In-Office (On-Site)
Schedule: Monday-Friday, 7:00 AM - 4:00 PM (or 7:30 am - 4:30 pm)
A growing transportation and mobile space solutions company in Eastern Iowa is seeking a Client Account Coordinator to help support both customers and internal operations teams.
This position plays an important role in helping ensure customers receive timely, responsive service while supporting logistics coordination, order management, and seasonal account activity. The ideal candidate thrives in a fast-paced environment, enjoys helping customers solve problems, and can effectively balance multiple priorities throughout the day.
This role provides support across customer service and logistics functions, helping maintain exceptional service for existing clients while assisting with seasonal spikes in business demand. During peak periods—including holiday retail seasons, fairs, festivals, and special events—this position helps ensure customers receive the same high level of service without disrupting ongoing support for established accounts.
If you enjoy being the person who enjoys variety, communicates well with customers and teammates, and can adapt quickly as priorities shift, this may be an excellent opportunity for you.
Key Responsibilities
- Customer & Client Support
- Serve as a primary point of contact for customer inquiries via phone, email, and internal systems
- Assist customers with orders, scheduling requests, delivery updates, and service-related questions
- Support long-term customer relationships through proactive communication and follow-up
- Partner with sales representatives to ensure customer needs are addressed promptly
- Resolve customer concerns professionally while identifying appropriate solutions
- Logistics & Operations Support
- Assist with coordinating deliveries, pickups, relocations, and service requests
- Support logistics planning and scheduling activities
- Maintain accurate customer, order, and service records
- Communicate effectively with drivers, customers, and internal team members regarding schedule changes and service updates
- Help ensure operational details are completed accurately and on time
- Seasonal Account Coordination
- Provide dedicated support for seasonal and event-driven customers during peak periods
- Coordinate customer requests related to fairs, festivals, fireworks operations, holiday retail programs, and other seasonal projects
- Assist with order intake, scheduling, and customer communications during high-volume periods
- Help balance customer service demands while ensuring core customer accounts continue receiving exceptional support
- Maintain documentation, customer records, and operational reports
- Assist with order entry and account maintenance
- Utilize Microsoft Office and company software systems to track customer activity and operational details
- Identify opportunities to improve efficiency and customer experience
SKILLS & QUALIFICATIONS
- High School Diploma or equivalent required
- 3+ years of customer service, account coordination, logistics, dispatch, scheduling, or administrative support experience preferred
- Strong customer service and communication skills
- Excellent phone presence and professional demeanor
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Self-motivated and able to manage time effectively with minimal supervision
- Strong problem-solving and critical-thinking skills
- Comfortable working in a fast-paced environment where priorities can shift throughout the day
- Proficient with Microsoft Office (Outlook, Excel, Word, Teams)
- Ability to learn new software and technology systems quickly
- Experience supporting transportation, logistics, rental, construction, service, or operations environments is helpful but not required
COMPENSATION & SCHEDULE
Pay: $22.00 - $26.00 per hour, depending on experience
Schedule Options:
- Monday-Friday, 7:00 AM - 4:00 PM
- Monday-Friday, 7:30 AM - 4:30 PM
This is a fully on-site position.
Who Will Be Successful in This Role?
The ideal candidate is someone who:
- Enjoys helping customers and building relationships
- Stays calm under pressure during busy periods
- Can quickly shift between customer service and operational tasks
- Takes ownership and follows through
- Communicates effectively with customers, drivers, sales teams, and operations staff
- Enjoys solving problems and finding solutions
- Thrives when every day looks a little different
